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Reviews of Vernals Best Value Inn

2.5 out of 5
Vernals Best Value Inn
260 W Main St, Vernal, UT

Reviews

3.6
Rating 10 - Excellent. 0 out of 17 reviews" "
Rating 8 - Good. 2 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 4 out of 17 reviews" "
Rating 2 - Terrible. 10 out of 17 reviews" "

3.6/10

Cleanliness

5.0/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Raymond

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting. I have pics and this place was not what is advertised. Absolutely gross.
Stayed 1 night in May 2024
Response from Vernals Best Value Inn on 15 May 2024
We're truly sorry to hear that you feel this way. We have sent your comments to the management team for their review. We hope you will give us another chance to improve your next stay.

2/10 Terrible

Dustin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dumpy
Very terrible conditions look elsewhere
Stayed 2 nights in Feb 2024
Response from Vernals Best Value Inn on 16 Feb 2024
We're sorry you were so unhappy. Thank you for your feedback.

2/10 Terrible

Shellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The room was so dirty we didn’t stay there. The door wouldn’t shut tight. And there was holes in the walls. And the bath tub was so yellow and dirty!!
Stayed 3 nights in Feb 2024
Response from Vernals Best Value Inn on 5 Feb 2024
Shellie, thank you for choosing to stay with us. Please accept our apologies for the inconveniences you experienced during your visit. We have shared your concerns with our team and we are implementing a plan to correct these issues. We would love to welcome you back so that we can provide you with the outstanding service you deserve.

4/10 Poor

april

Stayed 1 night in Feb 2024
Response from Vernals Best Value Inn on 4 Feb 2024
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. Please let us know how we can improve your next stay with us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a hotel through hotel.com. When we got there they did not have our reservation. They put us in a sister hotel in a terrible part of town, the door lock didn’t work and we were nervous to stay there. Hotel.com was able to get us a voucher for a meal and a discount on our stay, I would not stay at this hotel.
Stayed 1 night in Jan 2024
Response from Vernals Best Value Inn on 8 Jan 2024
We apologize for your inconvenience and we're sorry you did not feel safe during your time spent with us. It is our hope that you will reconsider staying with us for a much better outcome in the future.

2/10 Terrible

Lois

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
They have long term guests who sit outside their rooms to all hours talking. It wasn’t quiet until 2 am. The bed was hard and uncomfortable. No soap left to wash your hands. Charged for second guest when there wasn’t one.
Stayed 1 night in Oct 2023
Response from Vernals Best Value Inn on 15 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Chace

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vernals Best Value Inn on 14 Oct 2023
Thanks for staying with us at the Vernals Best Value Inn. We're sorry we could not meet your expectations.

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door didn’t shut all the way. Half the lights did not work. The bathrooms were not clean. There was a pubic hair on the toilet seat. There was a wet dirty towel in the shower with bugs on it. The whole place stunk. There where no remotes to the TVs. There are no phones in the rooms to contact the Front desk. When we did tell her there were no remotes, she replied, I knew that. Then why didn’t she tell us. I would not ever recommend this place to ANYONE! They won’t give me my money back. So I had to pay for something I didn’t even use.
Stayed 2 nights in Sep 2023
Response from Vernals Best Value Inn on 2 Oct 2023
We are sorry we missed meeting your expectations which inconvenienced your stay. We hope to have another opportunity of welcoming you both back for a much better experience.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget about describes it
This is a long term rental hotel. So it is pretty run down. Plenty of bugs in the rooms. Toilets were not securely seated on the floor, leading to potential leaking. It just felt gross and run down. To be fair, the beds were fine, linenes were pretty clean. No bed bugs. The pillows were just assorted lumps, barely pillows at all, good thing we brought our own. Super cheap, but not worth it.
Stayed 1 night in Sep 2023
Response from Vernals Best Value Inn on 29 Sept 2023
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t waste your money!
We didn’t stay. We checked out and went to another hotel. The room was not cleaned. There was dried urine on the toilet that I wiped off to use. There was no waste basket, the coffee pot had burnt coffee in the bottom of it. The door didn’t lock properly and appeared to have been kicked in at least once. The room smelled horrible and when I sat on the bed it was crunchy… like it was very old. The sink had dried soap residue on it. There was no offer of a refund.
Stayed 1 night in Sep 2023
Response from Vernals Best Value Inn on 23 Sept 2023
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

4/10 Poor

Katie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
The room was overall disgusting. There were bugs everywhere, on the bathroom sink, on the bed… nothing was clean. It looked like the room had not been cleaned in a long time. There was a body wash provided for the shower but no hand soap for hand washing. We slept on top of the covers fully clothed. The only nice thing about the stay was the manager Katie was really nice.
Stayed 1 night in Sep 2023
Response from Vernal Best Value Inn on 22 Sept 2023
Your feedback concerns us and if you are not happy with your accommodations, please let us know. This will give us an opportunity to offer you another room, fix an issue or find resolution. Thank you for being our guest and we hope to welcome you back in the future.

4/10 Poor

David

Travelled with family, Business traveller
Disliked: Property conditions & facilities
It had a lot of room. What I didn't like is the toilet would leak water at the base, enough that you would get the bottoms of your pants wet. It had a musty smell and had bugs (not bed bugs) but they were in two of the three beds. All the lamps in the first room the bulbs were burned out. The bed was ok. But I was sure glad to get checked out of there.
Stayed 3 nights in Sep 2023
Response from Vernals Best Value Inn on 22 Sept 2023
Hi David, we have no record of you complaining during your stay with us. At any point if time if you are not completely satisfied please inform the front desk staff. Thank you for being a guest at the Vernals Best Value Inn.

8/10 Good

Kimberly, Syracuse

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The airconditioner was fantastic and worked really well, the room was clean and quiet. We would stay there again. It was good for the night as we passed through town.
Stayed 1 night in Sep 2023
Response from Vernals Best Value Inn on 22 Sept 2023
Thank you for your review and for taking the time to share your feedback with us!  Your kindness makes our job a pleasure.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Giant piece of junk hotel
This “hotel” is under some sort of renovation…Hotels.com allowed us to book two rooms and the employee we found on sight after 30 minute search wasn’t even aware of our reservations! Immediately put in a stop payment request with my CC company. Horrible
Stayed 2 nights in Jul 2023
Response from Vernals Best Value Inn on 22 Sept 2023
Your feedback is important. However, you are an anonymous review, it's difficult to determine if you stayed here or not and if your comments are legitimate.

8/10 Good

KIMBERLY

Travelled with partner
Disliked: Amenities
The staff was friendly The property was being remodeled, so it was a little messy
Stayed 1 night in Jul 2023
Response from Vernals Best Value Inn on 22 Sept 2023
We really appreciate you taking the time out to share your experience with us — and for your patience during our renovation process. We look forward to working with you again in the future!