6/10 Okay
Caroline F., UK
14 Oct 2019
Liked: Cleanliness
Disappointing stay
The property was clean and well furnished in modern style. However, the welcome we received was very unfortunate. There was no key box so we had to be met personally. The appointed meeting hour was brought forward by the property manager and when we were delayed by twenty minutes because of unforeseen traffic, she threatened to make us wait until the evening. She was unfriendly, queried the presence of our dog, for whom I had gained permission (she had no record of this) and for whom we had paid to stay there. She then demanded an extra payment for the cleaning, in addition to the payment I had already made to cover supplementary work, which I refused. Although there was space to park about ten cars in the enclosure, she queried the two cars in which we had arrived but let it go as 'an exception'. The tables were covered in plastic, so not as attractive as in the publicity photographs. The usual products, which one finds in rental accommodation, were either almost used up or missing altogether. Clearly, the welcome gift of a bunch of flowers or bottle of wine, always present in Homeaway rentals, was absent.
The coffee maker did not work and we had a very inadequate selection of cups and plates for our use. We were made to feel extremely uncomfortable for the duration of our stay.
Caroline F.
Stayed 7 nights in Sep 2019