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Reviews of Country Inn & Suites by Radisson, Vallejo Napa Valley, CA

3 out of 5
Country Inn & Suites by Radisson, Vallejo Napa Valley, CA
Admiral Callaghan Lane, 1000,1000, Vallejo, CA

Reviews

5.4
Rating 10 - Excellent. 173 out of 1003 reviews" "
Rating 8 - Good. 132 out of 1003 reviews" "
Rating 6 - Okay. 194 out of 1003 reviews" "
Rating 4 - Poor. 193 out of 1003 reviews" "
Rating 2 - Terrible. 311 out of 1003 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

7.0/10

Amenities

5.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how accommodating the staff is. They really make me feel celebrity special. The breakfast is delish!!!!
Stayed 2 nights in May 2024
Response from GM on 14 May 2024
We're thrilled to hear that our staff has made you feel celebrity special and that you've enjoyed our delicious breakfast offerings! Providing exceptional service and ensuring our guests feel pampered is what we strive for, and we're delighted that we could make your stay memorable. Your kind words mean a lot to us, and we appreciate your feedback. If there's anything else we can do to enhance your experience further, please let us know. We can't wait to welcome you back for another fantastic stay at Country Inn and Suites Vallejo!

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Country Inn and Suites Vallejo. Providing top-notch service and accommodations is our goal, and we're delighted that we were able to meet and exceed your expectations. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please let us know.

2/10 Terrible

Victor

Disliked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GM on 11 May 2024
We're glad to hear that you had a good experience during your stay! Providing a positive experience for our guests is our priority, and we're pleased that you enjoyed your time with us. If there's anything specific you particularly liked or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reported an issue with the 1st room I got & it was no problem for the desk clerk to give me another room. He even went so far as to give me a room # that is one of my favorite #’s. Country Inn shows lots of hospitality!!!!
Stayed 2 nights in May 2024
Response from GM on 7 May 2024
We're thrilled to hear that our front desk clerk provided excellent service and promptly addressed your concerns by offering you a new room, especially one with your favorite number! Providing exceptional hospitality and ensuring our guests' comfort is our top priority, and we're delighted that we could meet your expectations. Thank you for sharing your positive experience, and we look forward to welcoming you back to Country Inn and Suites Vallejo in the future! If there's anything else we can do to make your next stay even more enjoyable, please let us know.

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
We're thrilled to hear that you enjoyed your stay with us! Providing a great experience for our guests is our top priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If you need anything else, feel free to let us know.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
We're glad to hear that you had a good experience during your stay! Providing a positive experience for our guests is our priority, and we're pleased that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is courteous & friendly. Very clean & modern. Professionalism is top notch !!!!
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Thank you for choosing to stay at the Country Inn and Suites Vallejo. We appreciate your generous and valuable insight after your stay at our hotel. We hope to see you again soon

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Staff was extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Thank you for your kind words about our staff! We take great pride in ensuring that every guest feels welcomed and well taken care of during their stay at Country Inn and Suites Vallejo. Your recognition of our friendly and helpful team means a lot to us, and we can't wait to provide you with another fantastic experience in the future.

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
Staff was very friendly and the room was clean on the surface, but after further inspection, it wasn’t as tidy as I had hoped. Also, my car was broken into at the diner directly across the street from the hotel. It is not a safe area however there is security on site
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
We sincerely apologize for the inconvenience you experienced during your stay. While we're pleased to hear that our staff was friendly and the initial impression of your room was positive, we're truly sorry to learn about the cleanliness issue upon further inspection. Your feedback will be addressed with our housekeeping team to ensure that all rooms meet our high standards of cleanliness. Additionally, we regret to hear about the incident with your car. Please know that the safety and security of our guests is of utmost importance to us, and we will work closely with our security team to enhance measures in the surrounding area. We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.

8/10 Good

Sean

Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Thank you for your feedback! We're glad to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your rating. If there's anything specific we can improve upon to make your next stay even better, please let us know. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Tejvir, Saratoga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Thank you for taking the time to share your experience! We're delighted that you chose Country Inn and Suites Vallejo for your recent stay. Your kind words about our hotel are greatly appreciated, and we're thrilled that you found our staff friendly and our accommodations comfortable. We can't wait to welcome you back for another memorable visit soon!

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous & always smiling. The room was clean & the dining room & kitchen was very clean. The breakfast was good, hot,& everything was covered. I love the Country Inn!!!!
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience at Country Inn and Suites Vallejo. It's fantastic to know that our staff's courtesy and cleanliness met your expectations, and that you enjoyed our delicious breakfast offerings. We can't wait to welcome you back for another fantastic stay soon!

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice hotel, near to all dining and shopping areas.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Thank you for your feedback! We're glad to hear that you found our hotel to be convenient and well-located near dining and shopping areas. We hope you had a pleasant stay and look forward to welcoming you back in the future.

4/10 Poor

MELODY HALL

Travelled with group
Disliked: Amenities, property conditions & facilities
This property seemed to be really nic, but I was concerned about all the broken windows at the property, next my room was never serviced, the trash cans were overflowing, at breakfast it seemed as if the homeless in the area were invited to come sup. I have to say the young men at the front desk tried to be as accommodating as they could. One night I came back to my room and my key did not work, it was very inconvenient, because I was on the 3rd floor and you need the room key to activate the elevator and no one would answer the phone. The jacuzzi could use some attending to, because the water was so green it look like the ocean.
Stayed 3 nights in Mar 2024
Response from GM on 1 May 2024
We sincerely apologize for the issues you encountered during your stay. It's disheartening to hear about the broken windows, lack of room service, and overflowing trash cans. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure improvements are made. Additionally, we apologize for any inconvenience with your room key and the condition of the jacuzzi. Your comments will be shared with the relevant departments for immediate attention. We appreciate your recognition of our front desk staff's efforts and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Beatriz

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentlemen at the front desk was very kind and respectful and courteous
Stayed 1 night in Mar 2024
Response from GM on 1 May 2024
Thank you for your kind words! We're delighted to hear that the gentleman at our front desk provided you with excellent service during your stay. Providing courteous and respectful service is a top priority for us at Country Inn and Suites Vallejo. We'll be sure to pass along your compliments to our team member. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Melanie

Stayed 3 nights in Mar 2024
Response from GM on 1 May 2024
Thank you so much for your glowing review! We're thrilled that you had a fantastic experience at Country Inn and Suites Vallejo. Your kind words about our friendly staff and comfortable rooms are truly appreciated. We can't wait to have the pleasure of welcoming you back for another enjoyable stay soon!

8/10 Good

Aracely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect locations
Stayed 3 nights in Feb 2024
Response from GM on 1 May 2024
Thank you for your feedback! We're glad to hear that you found our location to be perfect for your needs. We strive to provide a convenient and accessible location for our guests, and we're pleased that it met your expectations. We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Simone

Travelled with partner
Liked: Staff & service
Breakfast was fine.
Stayed 3 nights in Feb 2024
Response from Shai on 28 Feb 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Hunter

Stayed 1 night in Feb 2024
Response from Shai on 19 Feb 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V town
Clean but bathroom needs a little TLC.
Stayed 1 night in Feb 2024
Response from Shai on 19 Feb 2024
Thank you for staying with us. We are still waiting for construction to start on the rooms. The will be getting all the TLC they can, can’t wait for everyone to enjoy the upgraded rooms.

2/10 Terrible

Alfonso

Liked: Staff & service
Trataron de robar mi carro
No recomiendo este Hotel. Trataron de robar mi carro y lo estaban viendo en las camaras y no hicieron nada. El carro estaba casi enfrente de la entrada y con mucha luz. Estaba frente a una camara de vigilancia. Rompieron la ventaba trasera del carro y todo el tablero. Destrozaron el motor de arranque.
Stayed 1 night in Feb 2024
Response from Shai on 19 Feb 2024
Siento que hayan entrado en tu coche. Tienes que presentar un informe policial y la policía solicitará las vistas de la cámara. Estamos en un centro comercial público con negocios que permanecen abiertos hasta tarde.

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shai on 19 Feb 2024
Thank you for staying with us as usual. We will see you again soon.

10/10 Excellent

Eliezer

Stayed 1 night in Jan 2024
Response from Shai on 19 Feb 2024
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Ramiro

Stayed 4 nights in Jan 2024
Response from Shai on 19 Feb 2024
I wish you would have provided more feedback so I could use this as a training tool for the staff.

2/10 Terrible

trisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Shai on 19 Feb 2024
Sorry we did not meet your expectations. I wish you would have provided more feedback so we could improve our service and use this as a learning tool for the staff.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shai on 19 Feb 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was ok until we found a mice in our room they moved us to another room but they need to fix the problem because that room alsp had mice
Stayed 3 nights in Dec 2023
Response from Shai on 19 Feb 2024
I am sorry you say you found a mouse. We have not had any reports of mice since I have been here, so this is new to me. We have regular scheduled pest control to prevent these occurrences. Also the staff never found the mouse or any traces.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shai on 19 Feb 2024
Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Oswaldo

Travelled with family
Disliked: Staff & service
Nice area but we never got any service such as clean our room … very disappointed with that … no stuff on site one of the days, don’t appreciate that, people helping from another country cannot help you properly so very very disappointing
Stayed 2 nights in Dec 2023
Response from Shai on 19 Feb 2024
I apologize, there are signs at the front desk that state if you need service please let us know. We do not just service peoples rooms daily.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Housekeeping does not clean
The room was not cleaned or serviced once in the 6 days I stayed there, and the first night someone's car was broken into. I bought my own bath tissue....
Stayed 6 nights in Dec 2023
Response from Shai on 19 Feb 2024
I apologize for your room not being serviced. There is a sign at the front desk that says to mention if you would like your room cleaned. We do not service rooms without a request.

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shai on 19 Feb 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from GM on 1 May 2024
We're thrilled to receive your positive feedback! It's great to know that our location was convenient for you during your stay at Country Inn and Suites Vallejo. Providing a comfortable and accessible experience for our guests is our priority, and we're glad we could deliver. We can't wait to welcome you back for another enjoyable stay soon!

8/10 Good

Maria

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 1 May 2024
We're thrilled to receive your positive feedback! It's great to know that our location was convenient for you during your stay at Country Inn and Suites Vallejo. Providing a comfortable and accessible experience for our guests is our priority, and we're glad we could deliver. We can't wait to welcome you back for another enjoyable stay soon!

10/10 Excellent

Letesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 1 May 2024
We're thrilled to receive your positive feedback! It's great to know that our location was convenient for you during your stay at Country Inn and Suites Vallejo. Providing a comfortable and accessible experience for our guests is our priority, and we're glad we could deliver. We can't wait to welcome you back for another enjoyable stay soon!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 1 May 2024
We're thrilled to receive your positive feedback! It's great to know that our location was convenient for you during your stay at Country Inn and Suites Vallejo. Providing a comfortable and accessible experience for our guests is our priority, and we're glad we could deliver. We can't wait to welcome you back for another enjoyable stay soon!

10/10 Excellent

rodel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable Toom
Stayed 1 night in Dec 2023
Response from GM on 1 May 2024
We're thrilled to receive your positive feedback! It's great to know that our location was convenient for you during your stay at Country Inn and Suites Vallejo. Providing a comfortable and accessible experience for our guests is our priority, and we're glad we could deliver. We can't wait to welcome you back for another enjoyable stay soon!

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Everything was wonderful from checking in to checking out
Stayed 3 nights in Dec 2023
Response from GM on 1 May 2024
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience from check-in to check-out at Country Inn and Suites Vallejo. Providing exceptional service and hospitality is our top priority, and we're delighted that we could meet your expectations. We can't wait to welcome you back for another enjoyable stay soon!

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 1 May 2024
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience from check-in to check-out at Country Inn and Suites Vallejo. Providing exceptional service and hospitality is our top priority, and we're delighted that we could meet your expectations. We can't wait to welcome you back for another enjoyable stay soon!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when in business travel in the area. Check in is a bit awkward doing it with someone over zoom on a machine. But, the on-site personnel were super helpful! Would stay here again.
Stayed 3 nights in Dec 2023
Response from GM on 1 May 2024
Thank you for sharing your experience! We're glad to hear that you found Country Inn and Suites Vallejo to be a great place to stay during your business travels. We appreciate your feedback regarding the check-in process, and we'll take it into consideration to improve our guest experience. It's wonderful to hear that our on-site personnel were super helpful, and we look forward to welcoming you back for another stay in the future!

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & cool , nice price , can’tcomplain.
Stayed 2 nights in Nov 2023
Response from GM on 1 May 2024
We're delighted to hear that you had a pleasant and comfortable stay at Country Inn and Suites Vallejo! Providing great value for our guests is important to us, and we're glad that you found our prices to be reasonable. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service upon check in.
Stayed 2 nights in Nov 2023
Response from GM on 1 May 2024
Thank you for your kind words! We're thrilled to hear that you received excellent customer service during check-in at Country Inn and Suites Vallejo. Providing exceptional service is our priority, and we're delighted that our team made a positive impression on you. We hope you had a fantastic stay, and we look forward to welcoming you back for another enjoyable experience soon!

10/10 Excellent

Letesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and quiet this hotel was!
Stayed 1 night in Nov 2023
Response from GM on 1 May 2024
Thank you for your glowing review! We're delighted to hear that you loved the cleanliness and quiet atmosphere of Country Inn and Suites Vallejo. Maintaining a clean and peaceful environment for our guests is a top priority for us, and we're thrilled that it contributed to your enjoyable stay. We can't wait to welcome you back for another relaxing experience soon!

10/10 Excellent

Wilberto

Liked: Property conditions & facilities
Stayed 6 nights in Nov 2023
Response from GM on 1 May 2024
We're delighted to hear that you had a pleasant and comfortable stay at Country Inn and Suites Vallejo! Providing great value for our guests is important to us, and we're glad that you found our prices to be reasonable. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!

4/10 Poor

Juloo

Stayed 1 night in Nov 2023
Response from GM on 1 May 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we apologize for any inconvenience you encountered during your stay. We take your comments seriously and will address them with our team to make necessary improvements. We hope you'll consider giving us another chance to provide you with a better experience in the future.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's restaurants , plenty of shopping close like walkable plus its very close yo hwy.80 for commuter's the fairy boat to the city or head north for wine tasting this property is maintained very well would stay and eill recommend to family & friends...
Stayed 1 night in Nov 2023
Response from GM on 1 May 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the convenient location of Country Inn and Suites Vallejo, with restaurants, shopping, and easy access to Highway 80 nearby. We're also glad to know that you found our property well-maintained and would recommend it to your family and friends. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 1 May 2024
We're delighted to hear that you had a pleasant and comfortable stay at Country Inn and Suites Vallejo! Providing great value for our guests is important to us, and we're glad that you found our prices to be reasonable. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!

8/10 Good

Andi

Stayed 2 nights in Nov 2023
Response from GM on 1 May 2024
We're delighted to hear that you had a pleasant and comfortable stay at Country Inn and Suites Vallejo! Providing great value for our guests is important to us, and we're glad that you found our prices to be reasonable. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!

10/10 Excellent

Audrey

Stayed 2 nights in Nov 2023
Response from GM on 1 May 2024
We're delighted to hear that you had a pleasant and comfortable stay at Country Inn and Suites Vallejo! Providing great value for our guests is important to us, and we're glad that you found our prices to be reasonable. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times and i love it
Stayed 1 night in Nov 2023
Response from GM on 1 May 2024
We're delighted to hear that you had a pleasant and comfortable stay at Country Inn and Suites Vallejo! Providing great value for our guests is important to us, and we're glad that you found our prices to be reasonable. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!

8/10 Good

Moody

Liked: Staff & service
It was a nice good relaxing day/ night stay
Stayed 1 night in Oct 2023
Response from GM on 1 May 2024
We're thrilled to hear that you had a nice, relaxing stay at Country Inn and Suites Vallejo! Providing a comfortable and enjoyable experience for our guests is our priority, and we're glad that we could contribute to a pleasant stay for you. Thank you for your feedback, and we look forward to welcoming you back for another relaxing visit in the future!