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"The property looks wonderful, but staying there was a mixed bag. The beds and pillows were uncomfortable; the layout is confusing and the coffee unacceptable. I wish that I enjoyed my stay there more than I actually did."

"A beautiful hotel in a great location, right by the old market square. We had a wonderful romantic view over the pretty square and buildings from our room with a balcony. Decor throughout was stunning. Room was decorated in keeping with the moorish style of the hotel, very tasteful, unique decor. Bedroom and bathroom were really comfortable, stylish and so clean. We loved the valet parking service too - so convenient (for an extra fee which is worth the hassle-free arrival and departure directly outside the hotel). To explore the sights and go out shopping and to eat we could walk everywhere, no car needed at all, which was great. Breakfast buffet was adequate, typical continental style, I would have appreciated more seasonal fresh fruit and veg like strawberries or fresh peppers, as they are in season now. But there was plenty of cold meats, cheeses, breads, egg dishes and lots of pastries. Another nice touch was that in the foyer there was chilled water, fruit juice and even Prosecco on offer for all hotel guests to enjoy. We had a very pleasant stay and would most certainly return!"

"Great staff, very clean, very modern, and all geared toward wheelchair users. Having breakfast (basically three factory-sealed pastries and a hot beverage) delivered on a trolley to your room was a first (and it felt rather like I was in my grandmother’s retirement home). Long walk into the historic area - but we loved exploring the area and the nearby Mesón El Pestorejo Los Eméritos was a fab fine for us - great food and local atmospere. "

"This is an out of town hotel, ok for 1 night. Popular with coach parties. No food available until 8.30pm which was late bearing in mind we had been driving for 10 hours. Breakfast was a buffet and ok but the ‘hot’ food was cold. Staff were helpful and suggested ordering room service which stated at 8pm. When we did get an evening meal it was lovely. We would probably look to stay closer to the town but we got what we paid for "

"The property itself was nice however we had an elderly person with us and specifically requested a room on the bottom floor and they did not have it available. And we also put 3 people in our reservation and there were only 2 twin beds. Luckily they did bring one up but still made the poor old woman walk up stairs. The attendant was new, it was her first day so she had to call the owner for every single request, many of which they did not accommodate. And breakfast was just a piece of toast. Nothing else."

"Excellent apartment with balcony and enough catering facilities for our stay. On-site parking and easy walk to the centre of Mérida. The complex is new and super clean and appointed. Would really recommend "

"All elements pertaining to the hotel were fine, Staff, Room, Parking. Only issue was the hardness of the beds."

"Great location and a comfortable stay for our family. Only suggestions for improvement are lamps near the bed and warmer lighting in the rooms for those of us with sensory sensitivities. Gracias! "

"very friendly staff, comfortable stay "