Utod Holidays from AU$1,189

Excellent stay, outstanding customer service

Good excellent beautiful and nice place

This unplanned trip to the Philippines—my first in almost four decades—brought me to this hotel because of its proximity to Asian Hospital, and it turned out to be an excellent choice. I travel frequently and stay in many properties worldwide, yet the hospitality here stands out for its genuine care and consistency. From the moment I notified the hotel of my late arrival, the service was exceptional. I was met at the airport, assisted with luggage, guided through the check-in process, and welcomed at the Executive Lounge with sincere warmth after a 25-hour journey. Throughout my stay, every department—concierge, security, lounge, dining, housekeeping, transportation, and management—has demonstrated remarkable attentiveness. Staff remembered my preferences, noticed when I hadn’t eaten, checked on my well-being, and even helped me when I felt unwell. The breakfast and dinner teams worked seamlessly during busy periods, always with professionalism and kindness. Housekeeping added thoughtful touches that made my room feel like home. Even when small issues arose, management resolved them promptly and with care, turning potential frustrations into positive experiences. Staying for more than 45 days could have been challenging, but the warmth, consistency, and dedication of the entire team made me feel safe, welcomed, and genuinely cared for. I am deeply grateful for the exceptional service and hospitality I experienced throughout my stay.

Had a great view and was well appointed. Breakfast is very good, many nationalities dishes. Very pleasant & helpful staff, esp. at breakfast. A lady named Jun I think made me coffee the way I like it in the morning without me asking her. + Looks deserted at street level, but a very nice mall 150 yds West. I was there for a month. Whatever wasn't working was fixed very quickly. Loved the international market in the basement floor. My gripes are minor. The pool was large and very clean, but no jacuzzi. $10 to use the fitness room didn't sit well, its hard enough to get motivated, lol. No bowls in the kitchen? It was a very comfortable and relaxing place.

Really nice room but some sort of maintenance constant knock was going on around the building during the stay and also the wifi wouldn't stay connected to the television in the room possibly a television issue because connection wasn't lost to phones, but occasionally went very high ping. There was no warning when booking the room that traditional baths cannot use soaps so unfortunately my fiancee was excited to use a few things she got beforehand that she couldn't during the stay, and the food was well very good the first night we ate but maybe a change of chef's it was definitely a bit undercooked going forward but overall still good. Definitely would be staying again sometime