Snowmobiling

Reviews of Wyndham Garden Ushuaia Hotel del Glaciar

4 out of 5
Wyndham Garden Ushuaia Hotel del Glaciar
LUIS FERNANDO DEL MARTIAL 2355, Ushuaia, Tierra del Fuego

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 64 reviews" "
Rating 8 - Good. 16 out of 64 reviews" "
Rating 6 - Okay. 10 out of 64 reviews" "
Rating 4 - Poor. 5 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert, APO

Travelled with partner
Liked: Cleanliness, staff & service
This is an old priority. You can’t see that in the photos, but there’s a lot of out dated furniture, equipment, etc. broken lamps, phone from 1970s, etc. some of it mountain Europe ranch style, but some is just OLD. The location is OK - 5 minutes from town and same to Martial Glacier. View of Ushuaia is great out front and glacier out back. Staff is SUPERB. Always helpful and kind. Breakfast is good, with quite a bit of options, but the 3 days we stayed… nothing changed - same things, same place. So overall, average. You’re not likely in town for the resort time, so go outside and just use the comfy bed, hot water with good pressure, and decent breakfast at a well staffed hotel.
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you for sharing your detailed feedback. We appreciate your observations regarding certain aspects of our facilities and acknowledge the areas where improvement is needed. We're glad you enjoyed the convenient location, stunning views, and the exceptional service provided by our staff. Your comments about the breakfast rotation have been duly noted, and we will strive to enhance variety in the future. We hope you had a comfortable stay overall and look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful views
Stayed 2 nights in Mar 2024
Response from GM on 14 Mar 2024
Dear Steven,Thank you for your kind review.We look forward to receiveing you again and spread the word about our Hotel!

10/10 Excellent

Miguel Eduardo Padilla, Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property located in a great location. You can hike to the glaciar and look over the port. Friendly staff.
Stayed 2 nights in Mar 2024
Response from GM on 13 Mar 2024
We're delighted you enjoyed our hotel and the stunning surroundings! Providing friendly service and an exceptional experience is our priority. We look forward to welcoming you back soon!

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff, food, rooms. Just no upgrades
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you Leo for your excellent review! We're delighted to hear you enjoyed our location, staff, food, and rooms. We appreciate your suggestion about upgrades, and we want to highlight that becoming a member of Wyndham Rewards is one of the best ways to access exclusive benefits, including potential upgrades on future visits. We value your preference and look forward to welcoming you again to provide an even more exceptional experience as a member of our rewards program. See you soon!

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Staff is great. Great views. Hotel is a little dated, but really fits the snow and mountain type of atmosphere. It’s perfect
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Thank you for your kind review! We're delighted to hear you enjoyed our hotel, the great staff, and the stunning views. Your appreciation for the cozy, mountain atmosphere is valued. We take note of your feedback about the hotel's vintage charm. We strive to maintain a perfect balance between the timeless ambiance and modern comforts. We appreciate your visit and look forward to welcoming you back!

2/10 Terrible

shirley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Entire property is very dated and don’t make any request of the front desk staff as the answer was always no. Very disappointing for a Wyndham hotel
Stayed 3 nights in Feb 2024
Response from GM on 6 Feb 2024
We appreciate your feedback and apologize for any disappointment. We're sorry to hear about your experience with our property and the perceived unhelpfulness of our front desk staff. We take your comments seriously and will work on improvements. If there's anything specific you'd like us to address, please let us know. Thank you for bringing your sentiments to our attention.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on 24 Jan 2024
Thank you for your review!!

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous, and professional staff. Great food. Beautiful hotel!
Stayed 1 night in Jan 2024
Response from GM on 10 Jan 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed our friendly and professional staff, excellent food, and the beauty of our hotel. We are committed to providing unforgettable experiences. We look forward to welcoming you back to surpass your expectations once again in the southernmost city in the world!

6/10 Okay

Nishant

Liked: Staff & service
Average Experience
The hotel is higher up on the hill/mountain with nice views of the city. One can walk to a nice tea shop and hike towards glacier jn 20 minutes. In order to do activities one always need to get in a taxi. Thats a major drawback. Taxi is not expensive at around $3-5 dollar per trip in Dec 2023. The hotel does require maintenance. The carpets smell and need cleaning/replacement. The bathroom fixtures are not in good shape. The quality of breakfast food wasn't great either. On postive you have great views from the dinning are and your room! The hotel.maybe a better choice during the season to enjoy moutain sports.
Stayed 3 nights in Dec 2023
Response from GM on 23 Dec 2023
Thank you for sharing your feedback! We appreciate your positive comments about the hotel's elevated location, offering nice views and proximity to a tea shop and hiking trails. We understand your concern about the reliance on taxis for activities, and we'll explore options to improve accessibility.We apologize for the maintenance issues you encountered, including the carpets and bathroom fixtures. Your observations are valuable, and we'll address these promptly. On a positive note, we're glad you enjoyed the breathtaking views from the dining area and your room.We're committed to enhancing our guests' experience, and your insights contribute to our ongoing improvements. We hope to have the opportunity to welcome you again, offering an even more enjoyable stay. Thank you for choosing our hotel.

6/10 Okay

SANDRA VANESA

Stayed 3 nights in Dec 2023
Response from GM on 15 Dec 2023
Thank you for your feedback!!

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was nice enough, and the staff (especially Agustin, the doorman) was very helpful. But the restaurant menu was limited, the hotel is far too far away from the city center for our liking - which might have been OK if there was anything else to do at the hotel, which there was not. We understand that most people who stay here do so because they're hikers, or other type of outdoorsy people, and they may not be in the room as often as we were. That was not an option for us due to an injury that my wife suffered while on our trip. We had to find a place in a hurry since we had to stay over in Ushuaia due to my wife's medical condition, and our cruise line booked this place for us. We certainly would not have chosen it for ourselves, especially not for close to 300 USD per night. It's worth half that at best. The view of the harbor and the glacier was outstanding, but that's all this place has going for it. Taxis and Ubers are cheap, so you can get around if you need to.
Stayed 3 nights in Dec 2023
Response from GM on 15 Dec 2023
Thank you for sharing your experience! We appreciate your kind words about Agustin. We apologize for the inconvenience regarding the restaurant menu and the distance from the city center. We understand the limitations you faced due to your wife's injury and sincerely hope for her swift recovery. Your feedback on pricing is noted, and we'll strive to enhance our offerings. Despite the challenges, we're glad you enjoyed the outstanding view. We hope for another chance to provide you with a more satisfying stay in the future. Safe travels!

6/10 Okay

Ann

The property is basic and could probably use a little updating. The staff was friendly. They missed cleaning our room one day even though our door tag indicated we wanted cleaning. The views are nice from this hotel, and good access to the glacier.
Stayed 3 nights in Dec 2023
Response from GM on 11 Dec 2023
Thank you for your feedback. We appreciate your positive comments about our friendly staff, beautiful views, and convenient glacier access. We apologize for the oversight in room cleaning and assure you that we're addressing this issue internally. Your input is valuable as we continuously strive to enhance our guests' experience. We'll also consider your suggestion for potential updates to improve our property. We hope to have the opportunity to welcome you again for an improved stay. Thank you for sharing your experience!

8/10 Good

Genevieve

Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Thank you for your review!

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truely fantastic property. Rooms are fantastic and comfy and the surrounding area is beautiful. My one recommendation was to improve the restaurant food.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Thank you for your kind words about our hotel! We're delighted you enjoyed our comfortable rooms and the beautiful surrounding area.We appreciate your suggestion regarding the restaurant and are actively working to enhance the dining experience. Your feedback is valuable, and we look forward to welcoming you again for an even more exceptional stay. Thanks for choosing us and sharing your thoughts!

8/10 Good

JOUNGRA

Stayed 2 nights in Nov 2023
Response from GM on 6 Dec 2023
Thank you for rating us an 8 out of 10! We're thrilled to hear about your positive experience. We appreciate your support and look forward to exceeding your expectations on your next visit. Cheers!

2/10 Terrible

Sean

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not sure how this is a 4 star, 2 star at best. Found the property dirty and smelled of cigarettes throughout. Had to air out our room to stay in it
Stayed 2 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear Sean,We sincerely apologize for the disappointment you experienced during your stay. Your feedback is crucial to our continuous improvement, and we're genuinely sorry to hear about the cleanliness issues and the cigarette odor.We take your concerns seriously and will investigate this matter thoroughly to address and rectify the situation. Please know that this is not reflective of our usual standards.Thank you for bringing this to our attention, and we hope to have another opportunity to provide you with the exceptional experience you deserve.Kind regards,

4/10 Poor

René

Travelled with group
Disliked: Amenities, property conditions & facilities
No cold wather for 2 days
Stayed 3 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear ReneWe sincerely apologize for the inconvenience you experienced with the lack of cold water for two days. We want to inform you that this issue has been resolved.We appreciate your understanding and patience. Your comfort is our priority, and we are committed to providing an improved experience on future stays.We hope to have the opportunity to welcome you back and demonstrate our commitment to quality service.Sincerely,

10/10 Excellent

Mayanin

Stayed 3 nights in Oct 2023
Response from GM on 1 Nov 2023
Muchas gracias por su review. Nos alegra mucho haber cumplido sus expectativas!!

4/10 Poor

Silvio

Stayed 5 nights in Sep 2023
Response from GM on 3 Oct 2023
Agradecemos su opinión. Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Nos esforzaremos por mejorar y ofrecer una estancia excepcional en el futuro. Esperamos tener la oportunidad de recibirlo nuevamente y demostrarle nuestro compromiso con la calidad y el servicio.

10/10 Excellent

ALVARO

Stayed 2 nights in Apr 2023
Response from GM on 16 May 2023
¡Muchas gracias por tomarse el tiempo de dejar una reseña positiva! Nos alegra mucho que haya disfrutado de su estadía en nuestro hotel. ¡Esperamos darle la bienvenida de nuevo pronto!

8/10 Good

Dianne, Jerrabomberra

Stayed 1 night in Feb 2023

8/10 Good

Jerry

Stayed 2 nights in Feb 2023

8/10 Good

Roxana

Stayed 5 nights in Feb 2023

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a beautiful place and I can’t have enough the bay view and also ire and hiking in the back of hotel are also wonderful!
Stayed 4 nights in Jan 2023

10/10 Excellent

meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from our room. Close enough to the Glaciar to walk to and hike.

8/10 Good

joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is in need of TLC
Stayed 1 night in Nov 2022

10/10 Excellent

Sylvia

Stayed 1 night in Nov 2022
Response from V on 25 Nov 2022
Estimado, Confortable saber que ha sido una excelencia poder a verlo tenido con nosotros. El placer fue nuestro, esperamos pronto reencuentro.--Saludos cordiales,

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with wonderful location on a hill.
Overall I enjoyed my stay at the hotel. Hotel’s location is high on a hill. The views from that point are amazing! You get a Ushuaia panoramic view with the whole Bay Area, and also there is a Mountain/Glacier view from the other side of the hotel. I personally got a Superior Room on the third floor with the City View, and I really enjoyed it! However, I will say the windows could use a cleaning and the view would have been even better. My room was pretty big. It was decorated kind of basic, but it felt cozy and homy there.All the furniture was in a good condition. The King Bed was comfortable. Unfortunately the refrigerator was super small, and I could not fit much food and drinks there.Also there was a small and old TV in the room, it definitely needs to be replaced as does the refrigerator.The bathroom was okay sized, but could be a little bigger to feel more comfortable. I liked having a bathtub in my room even though it was small too and barely fit me (I am 6’ tall). Also I did not like the toilet which seemed low and tiny too.Another negative concerning the bathroom was no toilet brush. Plus, I did not at all like any bathroom amenities.They were of a cheaper quality and smelled awful. The hairdryer which was built into the wall was very cheap and did not do a good job with drying my hair.Wi-Fi in my room and around the entire hotel was working very fast. I would also love to point out the super nice and friendly hotel staff.
Stayed 4 nights in Apr 2022

4/10 Poor

Hoang

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is old. Breakfast need improvement
Stayed 4 nights in Sep 2022

10/10 Excellent

Juana Barbara Falcone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The rooms were warm, clean, and comfortable. The staff was great and the restaurant had really good food. Room service came in every day to tidy up. Absolutely no complaints.
Stayed 3 nights in Jun 2022

8/10 Good

Maria

Stayed 2 nights in Apr 2022

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Priceless view
Location of this hotel is amazing , with the best view of Ushuaia. Hotel was closed during some years but a lot of potential. Ambience is unique if you want to enjoy Ushuaia . Everybody very friendly and ready to help you . Distance is not a problem . They call you for a taxi in minutes .
Bar and fireplace at lobby
View from room
Stayed 3 nights in Mar 2022
Response from Florencia on 22 Mar 2022
Hi Ignacio, first of all thaks for sharing your stay in the WG Hotel. The pictures you hava take are amazing. We hope to see you soon.

6/10 Okay

Sergio

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Great Views, so quiet, near the town in taxi No Valet people, no room service, no 24 hours services, no security, probably the season but in the mountain, alone, with out services......
Stayed 3 nights in Mar 2022
Response from Florencia on 22 Mar 2022
Hi Sergio, let me tell you that Ushuaia is the most safety place in Argentina, so is not necessary to hace security. No room service at the moment for Covid. And also you we provide all the services aun guest needs.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay here again
A little far from town, but worth it. decent breakfast, great dinner & cocktails by the fire in the evening. Nice spacious clean room, but a bit dated.
Stayed 3 nights in Feb 2022
Response from Larisa Núñez Almeida - Revenue Manager on 22 Feb 2022
Dear Keith, many thanks for your feedback. We are very happy that you enjoy your stay with us. We expect you soon again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Larisa Núñez Almeida - Revenue Manager on 22 Feb 2022
Estimado Jason, muchas gracias por vuestra calificación sobre su estadía en el hotel. Nos alegra saber que su experiencia ha sido memorable y que todo nuestro staff ha cumplido con sus expectativas. Lo esperamos nuevamente muy pronto en el hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

David, Chicago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was only recently opened in the last month after ongoing a refurbishment by Wyndham. According to those we spoke to the hotel had sat unoccupied for 10 years prior to the acquisition by Wyndham. The rooms were updated, clean and appropriately appointed and the beds comfortable- I like firm beds. The location was perfect; up above the city with a view of the bay but only a short 2 mile cab to the city center. The desk staff were very helpful in booking tours and making reservations at restaurants and for transport. The restaurant and bar area is pleasantly appointed- a lodge like feeling with a fireplace and views from the leather sofas to the bay. The bar restaurant staff were polite, charming and attentive. The pastries and food were very good as well. Great experience. My friend had a massage which was scheduled by the hotel and had a great experience.
Stayed 4 nights in Jan 2020
Response from Wyndham team on 13 Mar 2020
Dear, Thank you for sharing your experience with us. We hope to visit you soon. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Jonairy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita, es un poco antigua pero tiene muy buen vista.
Stayed 3 nights in Apr 2024
Response from Georgina on 24 Apr 2024
Muchas gracias por sus comentarios y por la buena calificación.. Nos alegra mucho que hayan disfrutado su estadia con nosotros y la experiencia en Ushuaia y esperamos recibirlos nuevamente en alguna oportunidad ya que queda aun mucho por descubrir de este destino tan magico.

10/10 Excellent

Randal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente vista, la nieve, la vista, el paisaje
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
¡Nos alegra que hayas disfrutado de nuestra impresionante vista! La nieve y el paisaje son realmente espectaculares. Esperamos que hayas tenido una estadía maravillosa y que regreses pronto para disfrutar nuevamente de esta experiencia única. ¡Gracias por tu visita y tus amables palabras!

6/10 Okay

Andreas

Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Muchas gracias por su feedback. Si hay algo en especial que pudiera comentarnos para seguir mejorando nuestros servicios, quedo a su disposicion.

4/10 Poor

Javier

Stayed 3 nights in Jul 2023
Response from GM on 30 July 2023
Lamentamos mucho que su experiencia no haya sido satisfactoria. Agradecemos sus comentarios y tomaremos en cuenta sus observaciones para mejorar nuestros servicios. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia memorable. ¡Gracias por su retroalimentación!

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es de un nivel supremo!!! el internet funciona fabulosamente!! Los chicos del hotel se esmeran realmente para se esmeran para la estancia sea memorable!!!
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel si disposes de vehicle propi
Bon hotel. Relacio qualitat preu mitjana alta. Les vistes son espectaculars des de les habitacions que donen a la badia. Es aconsellable disposar de vehicle propi. Esmorçar per damunt de la mitjana. Habitacions amples i ben calefaccionades.
Stayed 2 nights in Dec 2022
Response from comercial on 5 Dec 2022
estimat hoste. abans que res ens alegra saber que ens ha triat per a la seva estadia, i més encara llegir els seus bons comentaris envers el nostre servei, treballem tots els dies a la recerca de superar les nostres pròpies expectatives i per descomptat les dels nostres hostes que ens trien.esperem veure'l novament aviat per les nostres instal·lacions. una salutació afectuosa i que comenci un any excel·lent.

10/10 Excellent

LUCIANO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Victoria on 25 Nov 2022
Muchas gracias, El placer fue totalmente nuestro, esperamos verlo nuevamente--Saludos cordiales

8/10 Good

leslie

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022
Response from recepcion on 7 Oct 2022
Estimado huésped. Nos reconforta saber que nos ha vuelto a elegir y esperamos tenerlo nuevamente pronto!agradecemos su confianza y quedamos a su disposición para lo que necesite nuevamente en el futuro.

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Giorgina y Roxana resolutivas.excelente atención!
Stayed 4 nights in Sep 2022