Upper Geyser Basin Hotels, Yellowstone National Park

"Overall, it was a wonderful place to stay. Sitting around the mezzanine, looking at the beautiful lodge and admiring how it was built, listening to the piano while having a drink in the evening was a relaxing experience! The beds were comfortable and everything was clean. Of course everything is older, but it was still a good experience. Only two potentially negative things in my opinion. And they may not be everyone’s opinion so I’m not going to take a star off for them. First, the scarcity of places to eat. We weren’t there on especially busy weekend. We were there early in May and the roads were barely open. However, all of the restaurants were so full that we ended up just having a burger for dinner, which was disappointing. If you’re going to have a hotel that can hold this many guests, at these prices, better dining options are needed. I don’t understand the lack of Wi-Fi. We were warned about it, and thought we would be OK without it, but it was stressful. We couldn’t plan our drive home the next day and know how many hours it would take, or communicate with the people watching our house and dogs to make sure everything was OK. I like the idea of returning to a simpler time while in the park, but it’s a little ridiculous to not even have Wi-Fi in the lobby."

"The room was spacious but not functional. You can only use top of the closet. The bottom of closet is closed/wasted space. There's no microwave in the room. There's one microwave in the store by the lobby for everone to use. Since only one, there was always a wait. The lobby door closes to the paved parking area has stairs, no ramp to take the cart to load luggages. The expensive rate for the room is not worth it. Next time, we'll stay in West Yellowstone, only 40 minutes away."

"Location"

"This is our second time staying here at this hotel, LOVE IT!"

"Breakfast was great. Rooms are nice and clean. Soft bed and pillows. "

"Sneaky floor up above us sink didn't drain barley hot water upstairs bathroom leaked and wet the carpet.spoke to staff and they were like oh well.Stayed in less expensive room in the last month that were 100% better for the expensive price."

"We really enjoyed the size, privacy and quietness of the cabin. A few small issues though; they moved the check in hotel to a different property which made it confusing to find at first. The first cabin they gave us, nothing worked. Both TV’s and the safe were out of order. The 2nd cabin was all good. The bathroom fan was very loud and the sofa and chair were extremely uncomfortable. The pillows were unusable so I used a small blanket for a pillow. That being said, we would certainly go back to the Explorer Cabins as we enjoyed the fireplace and convenient location. Just watch TV in the bedroom, it’s way more comfortable."

"close to west entrance Yellowstone National Park."

"The hot tub wasn't ready for the season yet. The front desk staff were incredible. They arranged a stay with a partner hotel (same town) that had a working hot tub. Service above and beyond!"