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"Really clean and pleasant, super friendly staff"

"Lovely room, great location"

"My room was upgraded. It was spacious and warm. "

"Stayed at Genting Hotel for 1 night as was visiting Birmingham for friend's wedding, and my husband and I had an incredible time! The room was lovely, spacious with a really comfortable bed and ESPA toiletries, the spa was also a lovely treat in the morning, but the highlight had to be the staff! Especially Tamzin, I called reception late at night as I had been caught out (if you know what I mean), and she came up to my room with a little goodie bag full of feminine hygiene products, as well as some chocolates as a treat! The care and attention was just so sweet and really set this hotel apart. "

"Wonderful staff, comfortable rooms, delicious food and drink - thank you ! Will be back ! "

"Have stayed at this amazing place before - a little further out than we wanted - but the price was worth it! Had a quiet 'basement room' for 2 nights. It was very clean and pleasant throughout and still had a window view to the ground level, which we weren't expecting. Warm, cosy and comfortable , plenty of plugs, tea/coffee facilities and hair dryer. Shower piping hot with plenty of complimentary products, clean towels and comfy bed. We tried the buffet breakfast for 1 morning - Set out well with an amazing choice of absolutely everything you could want with drinks included. The hotel was busy for a winter weekday but still managed to park ok in the disabled bays each time. Easy to 'get lost' and lift grumbles a lot - still haven't found the swimming pool/spa - or any signs for it in busy reception area? Didn't have a costume with me this time - but next time - and there will be a 'next time' - we will come prepared! p.s...I did leave my Voopoo vape on charge in my room - rang up about it but never heard any more....my charger and plug was with it...was it handed in? "

"Comfortable bed, clean bathroom, nice towels, good iron, good heating and nice staff "

"Clean Rooms, excellent facilities and very professional staff. "

"The staff were all friendly and accommodating. Rooms were clean and spacious. The only problem with the room was the carpet needed updating. The leisure facilities were good and we loved the hot tub. The food in the bar in the evening was delicious at a reasonable price and the breakfast was great with plenty of choices. "