Uçansu Waterfall Tours and Activities

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Good hotel with all kind of activities, foods and drinks that you can imagine. The pools and beach are great.

This resort is certainly not five star. It is just okay. Upon arriving at the resort on check in day, I was informed that the hotel was fully booked/over booked and even with prior months of a reservation in place. I was informed that I could not be put in the room I reserved because they did not have any