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"Room was full of dirty laundry and bedsheets. No staff on duty. Nobody answered the phone. Other guests were leaving because of broken shower and no toilet paper. I had no choice but to get another hotel. 2 hours later I received an email that they had assigned the wrong room. Too late. I want a refund of my prepayment."

"Fantastic location and view from the apartment. The facilities are shared but very clean 👌 "

"I booked this stay last minute and immediately tried to cancel it but Bergen Guesthouse does not accept cancellations. The property is close to the city center, inexpensive and newly - in progress - renovated. However, the walls are paper thin, the rooms lack comfort (our window didn’t close properly, only a ceiling light, no bedside lights, the power outlets didn’t work properly, no TV, no mirror). One full bath and one out of order bathroom to share between 4 rooms on the level we stayed....