Tunnel Mountain District Holidays from AU$714

My experience with this booking was extremely disappointing. From the time I booked through Expedia to my arrival at the property, I encountered significant issues. Before arriving, I attempted to contact the property using the phone numbers provided, but I was unable to reach anyone. When I sought assistance from Expedia, I did not receive meaningful support. As a result, I was left waiting outside the property for an extended period in an area where I did not feel safe. During that time, I experienced a threatening encounter, which was very distressing. Despite explaining the situation and providing supporting documentation to Expedia afterward, I did not feel that my concerns were taken seriously or resolved appropriately. I was charged for the reservation even though I was unable to access or stay at the property. The experience had a significant impact on my well-being and caused substantial disruption to my life. Based on my experience, I cannot recommend booking this property or relying on the support I received in this situation.

Good and clean. We should have stayed longer in Banff to write more thorough review.

Air conditioning in the room wasn’t working properly.

The parkade was filthy, and then they were trying to clean it and had blocked off a number of parking spots but didn't do any cleaning so they were blocked off for now reason. A number of us just moved the pylons so we could park. The way to the pool was very awkward through the dirty parkade. Didn't work well for the families we saw making their way there. The hallways were very hot, and the carpet was very tired. The room was fine but getting worn. Fireplace was only electric, that was disappointing and it didn't work well and made a strange noise. We probably wouldn't stay there again.

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