Trussville Apart Hotels

"The people at the hotel were so incredible. I asked one morning about whether the water in the room was complementary or if we had to pay. I think it was the manager of the hotel, not only told me it was complementary, but he went and got me more water. I was really disappointed though, because the pool was not working, and I had no idea when we booked the hotel. "

"The room was very clean and the staff was very friendly and kind. "

"While the staff were very nice and friendly. The hotel has some issues. Coffee shop is closed on weekends. While someone did get me coffee from the back, it would have been good to have been able to get a snack for breakfast. The hotel also doesn’t have a supply of over the counter medications you can buy in small packets such as Advil, Tylenol,etc. There was only one waste paper container in the room and I had to move it to bathroom. While the room was ok, it could have been cleaner. The areas around the door knobs on all the doors needed to be wiped and cleaned. Lastly, one of the two elevators was out of service. It definitely needs some TLC. "

"Very disappointed with our stay. The receptionist was on a phone call while checking us in, and we had to wait for him to finish. This felt unprofessional and not respectful of customers’ time. We booked a King Suite, expecting a comfortable and clean stay after a long road trip, but the room had multiple issues. We found bugs in the room (we caught 8 of them) and noticed stains on the couch, towels, and even the wall. Cleanliness should be the most basic standard, especially for guests staying even just one night. After such a long drive, we were hoping to rest and relax, but this experience felt more like a punishment than a break. Management should focus more on staff training and maintaining proper cleanliness standards to ensure guests feel comfortable and respected."

"I have zero complaints. The room and hotel were clean, the check in staff was very helpful and cheerful."

"Great location. "

"My room 113 wasn’t properly cleaned. The floors were not swept. The shower had hair on the walls as well as the shower curtain. Towels were full of hair and need to be replaced. "

"The hotel was fantastic all round, but I really dont have enough good things to say about the staff, especially Dakitia who went out of her way to accommodate me. She exemplifies southern hospitality, thank you again, Dakitia!"

"The food was satisfactory, except for the room. There was a hair on the pillow, which appeared to be left from a previous guest. Therefore, the pillowcase should not be changed. Additionally, the air conditioning was excessively loud, making it difficult to sleep. The carpet was not thoroughly cleaned and appeared dusty. "