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Reviews of Hotel El Gran Marqués

3.5 out of 5
Hotel El Gran Marqués
Díaz de Cienfuegos 145, Urb. La Merced, Trujillo, La Libertad

Reviews

8.8

Excellent

Rating 10 - Excellent. 42 out of 94 reviews" "
Rating 8 - Good. 43 out of 94 reviews" "
Rating 6 - Okay. 6 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Deryle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. However, the alarms kept sounding all hours of the day and night from the business next door (Wong). Also, I asked the hotel management to repair the non-working lockbox in my room, but they never did. The room lacked a number of amenities like coffee maker, ice bucket, microwave, and iron and ironing board.
Stayed 7 nights in Apr 2023

10/10 Excellent

Sean, Ankeny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always one of the better places to stay in Trujillo, especially in the summer heat because they have a/c and two pools. Breakfast is good with good service. The room has a refrigerator, good beds, a safe, hot water, nice bathroom.
Stayed 4 nights in Mar 2023

8/10 Good

Sean, Ankeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the breakfast, good bed and bathroom, quiet, pools and gym, several good restaurants nearby like Vital Foods for vegetarian. Wifi didn't work on my last night and next morning. This is one of my favorite hotels in Trujillo.
Stayed 4 nights in Feb 2022

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jan 2022

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a good experience and it's my favorite place to stay for the price. Nice hotel, and the staff is friendly and speaks English well. Near supermarket and restaurants. Breakfast is average.
Stayed 3 nights in May 2021

10/10 Excellent

Ela, Trujillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good , the staff very friendly location goof.
Stayed 3 nights in Feb 2020

10/10 Excellent

Cesar, Mississauga, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the hotel’s fault or responsibility, but the sidewalks and road conditions in the hotel’s immediate vicinity are deplorable
Stayed 3 nights in Oct 2019

10/10 Excellent

Sean, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two nice pools, and great breakfast buffet. Nice room with comfortable bed. Location was fairly quiet, behind Wong's and near many restaurants. Also close to big intersection for micros and a 25 minute walk to Plaza.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good food, spotty wifi
Stayed 1 night in Jul 2018

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jorge , M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with modern installations
Room furniture is modern and the location is very good. You have a supermarket next to the hotel. Pharmacy and restaurants are close. The room and overall installations were clean and well maintained Front desk personnel were friendly. My only negative comment is the breakfast personnel. The waiter did not respect my order and attended another guest before me. I had to asked another waiter to give me some coffee.
Stayed 5 nights in Jun 2017

8/10 Good

wild bill b, PDX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to great restaurants
nice room and great shower. clean and the staff was helpful. nice shopping market close, with some great restaurant options within walking distances.

8/10 Good

Trujillana, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time!
I was looking for a hotel with a pool that was also close to the heart of Trujillo; this hotel was it. The staff were cordial, the breakfast was great (included in the fee) and the lunch was excellent. We often had lunch by the pool.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Return to Moche after 33 years
Nice people, good food, elevator didnt work, a nice spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most wonderful hotel.
This hotel is located on a very quiet street but next to a supermarket and ATMs, so very convenient. On the surface the staff did not appear warm, but they were most wonderful in helping me deal with flight issues and language difficulties with the restaurant. I have never had a hotel spend so much time on me. I asked for a quiet room at check-in, and was given 3 choices. The room facing the pool was absolutely quiet. Staff were always wiping everything down, that's why this hotel is so clean. Rooms were very spacious, double rooms cost the same as single room so I chose to have a double. The amenities were faultless. The restaurant cooked nice meals, and catered for my special requests well. Breakfast was slightly limited for what I want. At check-out there were some extra charges not originally quoted at booking (some service fee/taxes?). But I found this hotel excellent without being pretentious.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención al cliente!
Stayed 3 nights in Jul 2023

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Susana Luzmila

Stayed 3 nights in Jun 2023

6/10 Okay

Lenin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Estadía agradable.
la experiencia fue buena. El trato muy cordial. La habitación podría mejorar. El drenaje del lavatorio de manos pasaba lento y había pintura descascarada en la pared producto de humedad que debería ser repintada. Pero en general, la habitación muy cómoda y el trato muy cordial. El desayuno de muy buena calidad y variedad.
Stayed 3 nights in Dec 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
Stayed 1 night in May 2022

10/10 Excellent

Margot

Travelled with family
Stayed 1 night in Mar 2022

4/10 Poor

DARIO

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2022

6/10 Okay

Carlos

Pago habitación
Me parece que no tiene relación lo que ofrece la pagina de reservas con lo que nos cobraron al final, muy mal. Me dieron una serie de explicaciones que no me dejaron satisfecho e inclusive recomendaron reservar directamente con ellos que es mas barato.
Stayed 1 night in Jan 2022

8/10 Good

Oscar Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Pulido leyva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Staff es muy amable
Stayed 1 night in Dec 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Stayed 3 nights in Jul 2019

10/10 Excellent

FANNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención, menú espectacular
Stayed 1 night in Jun 2019

8/10 Good

Luis Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
Algo que mejorar
Excelente hotel , deben mejorar la atención en la zona de terraza y piscina es nula.
Stayed 1 night in May 2019

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
muy buen hotel excelente desayuno
Stayed 2 nights in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue grata la Orta estancia
Stayed 1 night in Apr 2019

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Pueden Mejorar
Al final incluyen el IGV cuando en la web decía que en el precio que figuraba ya estaban todos los impuestos. Lo demás estuvo muy bien aunque la habitación muy oscura.
Stayed 2 nights in Mar 2019

6/10 Okay

Enrique

Disliked: Staff & service
no hubo internet a pesar que nos prometieron desde el primer dia nos cambiaron de habitacion por filtracion
Stayed 2 nights in Jan 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

ROSA ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena comida
Muy buena la comida.
Stayed 1 night in Nov 2018
Response from RAQUEL MOYA on 23 Nov 2018
Muchas gracias por su comentario.