Trincomalee Holidays from AU$1,130

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

The place was nice and quiet staff very helpful easy to walk around

The hotel was really convenient when landing in Colombo. You can walk to the beach and restaurants are close by. We ate at the restaurant in the hotel and it was great! Breakfast was really tasty with lots of food! We opted for both the Sri Lankan and English so we could try both options! The spa facilities were also great!