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"No one worked reception desk when I arrived. I waited along time with no help. I found the room key and went to the room. No towel, no hot water, no remote control for the TV. They turned off the electricity to the shower hot water, only on once a day, but never at the same time. "

"when we first arrived at Halo Homestay - we were concerned because it was not in a very nice area. We didn't realise how big Halong Bay city is. we were expecting sleepy little fishing village!! NOT!! there are 2 distinct areas 1. locals 2. tourists. This homestay is in the locals area. Its not a pretty area by a long shot but our lovely host Hien made up for it by taking us on a tour to one of the most beautiful temples I have ever seen. she gave us a free tour of her hometown and we felt very...

"I never write reviews, but I want to save others from the pain of this area. The staff was very unhelpful with everything. It was the first time in Vietnam that I felt unwelcome. They told me they would give me a ride to my cruise line, but when the time came they said they couldn’t. I then asked for a taxi and the staff told me they didn’t know where the cruise port was. I find it strange that a hotel in the area didn’t know where the cruise port was. I also asked how to get to Monkey Island...