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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.5 out of 5 Wonderful
963 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Air conditioning
Gym
Breakfast Available
Laundry
Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationMuseum of Tropical Queensland10 min walk
Popular LocationReefHQ Aquarium11 min walk
Popular LocationMagnetic Island Ferry Terminal16 min walk
AirportTownsville, QLD (TSV)17 min drive

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  • Superior Room

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsSuperior Room
  • Superior One Bedroom Apartment

    4.6/5 guest room rating

    Room amenities

    • 53 sq m
    • Sleeps 2
    More detailsSuperior One Bedroom Apartment
  • Two Bedroom Apartment

    4.7/5 guest room rating

    Room amenities

    • 85 sq m
    • Sleeps 6
    More detailsTwo Bedroom Apartment
  • Superior One Bedroom Apartment (King and Sofa)

    5/5 guest room rating

    Room amenities

    • 53 sq m
    • Sleeps 4
    More detailsSuperior One Bedroom Apartment (King and Sofa)
  • Free Upgrade from King Room to Apartment

    5/5 guest room rating

    Room amenities

    • 53 sq m
    • Sleeps 2
    More detailsFree Upgrade from King Room to Apartment
  • Premier King Room

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsPremier King Room
  • Premier One Bedroom Apartment

    4.2/5 guest room rating

    Room amenities

    • 52 sq m
    • Sleeps 4
    More detailsPremier One Bedroom Apartment
  • Check out before 8am - 1 Bedroom Apartment

    Room amenities

    • 53 sq m
    • Sleeps 2
    More detailsCheck out before 8am - 1 Bedroom Apartment
  • Superior One Bedroom Apartment - Eco Green Stay

    5/5 guest room rating

    Room amenities

    • 53 sq m
    • Sleeps 3
    More detailsSuperior One Bedroom Apartment - Eco Green Stay
  • Superior Room - Eco Green Stay

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    More detailsSuperior Room - Eco Green Stay
  • Two Bedroom Apartment - Eco Green Stay

    Room amenities

    • 85 sq m
    • Sleeps 6
    More detailsTwo Bedroom Apartment - Eco Green Stay
  • Superior One Bedroom Apartment - Excluding Parking

    Room amenities

    • 52 sq m
    • Sleeps 2
    More detailsSuperior One Bedroom Apartment - Excluding Parking
  • Superior Room - Excluding Parking

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsSuperior Room - Excluding Parking
  • Premier King Room - Excluding Parking

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsPremier King Room - Excluding Parking
  • Premier One Bedroom Apartment - Excluding Parking

    Room amenities

    • 52 sq m
    • Sleeps 2
    More detailsPremier One Bedroom Apartment - Excluding Parking
  • Two Bedroom Apartment - Excluding Parking

    Room amenities

    • 97 sq m
    • Sleeps 6
    More detailsTwo Bedroom Apartment - Excluding Parking

About this area

Townsville

Located in Townsville, Grand Hotel and Apartments Townsville is in the city centre and near the beach. Maritime Museum of Townsville and Perc Tucker Regional Gallery are cultural highlights, and some of the area's landmarks include National Trust Heritage Centre and Jezzine Barracks. ReefHQ Aquarium and Strand Waterpark are also worth visiting. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving nearby.
View map
Popular Location

What's nearby

  • Museum of Tropical Queensland - 10 min walk
  • ReefHQ Aquarium - 11 min walk
  • Magnetic Island Ferry Terminal - 16 min walk
  • Strand Waterpark - 18 min walk
  • Queens Gardens - 6 min drive

Getting around

  • Townsville Station - 8 min drive
  • AirportTownsville, QLD (TSV) - 17 min drive

About this property

Grand Hotel and Apartments Townsville

Luxury Townsville hotel in South Townsville, near Magnetic Island Ferry Terminal
This smoke-free hotel features an outdoor pool, a fitness centre and WiFi in public areas. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 105 rooms offer comforts such as premium bedding and pillow menus, plus furnished balconies and TVs with digital channels. Guests will also find iPod docking stations, wireless Internet access (surcharge) and wired Internet (surcharge). Weekly housekeeping is available.
Grand Hotel and Apartments Townsville offers 105 forms of accommodation with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay-per-view films. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Townsville hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 22.50 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (AUD 22.5 per day), Wired Internet (surcharge)

Parking and public transport

  • Limited parking spaces

Food and drink

  • Cooked-to-order breakfast available for a fee daily: AUD 18.00-26.00 per person
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Dry-cleaning service
  • Front desk (limited hours)
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • iPod dock
  • Films for purchase
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in between 2:00 PM and 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 26.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 22.50 per day (rates may vary)
  • Fee for in-room wired Internet: AUD 22.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 22.5 per day (rates may vary)
  • Fee for wired Internet in public areas: AUD 22.5 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
On-site parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 18 years old must be accompanied by their parents or guardians.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Hotel Townsville
Grand Townsville
Grand Hotel Apartments Townsville
Grand Apartments Townsville
Grand Hotel and Apartments Townsville Hotel
Grand Hotel and Apartments Townsville South Townsville
Grand Hotel and Apartments Townsville Hotel South Townsville

Frequently asked questions

Can I cancel my reservation for free at Grand Hotel and Apartments Townsville and receive a full refund?
Yes, Grand Hotel and Apartments Townsville offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hotel and Apartments Townsville cancellation policy on our site for more details about any exclusions or requirements.
Does Grand Hotel and Apartments Townsville have a pool?
Yes, this property has an outdoor pool.
Is Grand Hotel and Apartments Townsville pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Hotel and Apartments Townsville?
Limited spots are available.
What time is check-in at Grand Hotel and Apartments Townsville?
Check-in is from 2:00 PM to 10:30 PM. Late check-in is available during limited hours.
What time is check-out at Grand Hotel and Apartments Townsville?
Checkout is at 10:00 AM.
Where is Grand Hotel and Apartments Townsville located?
Located in South Townsville, this luxury hotel is within 1 mile (2 km) of Maritime Museum of Townsville and Magnetic Island Ferry Terminal. Perc Tucker Regional Gallery and Museum of Tropical Queensland are also within 10 minutes. Townsville Station is 28 minutes by foot.
4.5
Wonderful
963 reviews
5 - Excellent
600
4 - Good
276
3 - Okay
58
2 - Poor
19
1 - Terrible
10

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Apartments are right on Palmer street so was in a great location to be able to walk around town as we did not have a car. Very close to the new stadium and Supercars (of you are attending). We had a one bedroom premier, I wish now I had not paid the extra for the top floor as we only faced the road and the balcony had only a view really of the streets. So save your money money and book a standard. Room wa a huge. We did not use the sofa bed as there was only 2 of us and if you booked a 2 bedroom you just get the room next door and the double entry becomes your open apartment. Bed was extremely comfortable, the only gripe I would have is the bathroom. The bath is huge and shower is part of this so it’s extremely dangerous getting out as it’s so high and the bath mat they give you is tiny and the shower can leak out the door base making the floor wet ... if any suggestion would be looking at getting a built in step ...... Note to the cleaners - when cleaning the hand basin in the bathroom - the silicone ring around the base of the hand basin is black with mould and very noticeable when you sit on the toilet so maybe check all the bathrooms your clean? Other than above I would stay here again, as it local, comfortable and quiet
Stayed 3 nights in Sep 2020

3/5 Okay

Travelled with family and small children
Happy face iconLiked: Amenities, property conditions & facilities
Sad face IconDisliked: Cleanliness
Location is great. Right beside the river and close to a lot of eatery places. Only a 10-15 minute (beautiful) walk to the strand. Unfortunately the rooms cleanliness was not great upon check in. There were toe nails on the floor both inside and on the balcony and the living area bin had not been emptied. The bin would not have been such a issue had they not have been dirty tissue's in such a current time. However when this was discussed with reception they did immediately apologise and have someone empty it.
Stayed 2 nights in Aug 2020

4/5 Good

Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2020