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Reviews of Hôtel des Beaux Arts

Hôtel des Beaux Arts
1 Place Du Pont Neuf, Toulouse, Haute-Garonne

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 258 reviews" "
Rating 8 - Good. 97 out of 258 reviews" "
Rating 6 - Okay. 32 out of 258 reviews" "
Rating 4 - Poor. 16 out of 258 reviews" "
Rating 2 - Terrible. 5 out of 258 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel and amazing staff!
Stayed 2 nights in Mar 2024

8/10 Good

Thomas D, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
The good and bad are the same. It's an old building so it has charm - and challenges. Decor could use some fresh paint and repairs. The breakfast was quite good. It would be better if there was a toaster. Staff are very good. Would I come back? No. Am I sorry I stayed there? Again, no. I can do a little better for the price.
Stayed 6 nights in Feb 2024

6/10 Okay

Thomas, NASHVILLE

Liked: Cleanliness
Disliked: Amenities
Internet did not always work. No one informed me ahead of time that the hotel was closing for the holidays on the day I was leaving….so I had nowhere to leave my suitcase for the afternoon while waiting for my evening flight. Receptionist did not speak English

8/10 Good

Ross, Wotton Under Edge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great property for sightseeing, our room was a little dated, but other rooms were nicely decorated.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Robin

Travelled with partner
Liked: Staff & service, amenities
Old characterful property in good location. No parking except in nearby public car parks.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful place
The aroma if sewage attacks your nostrils as you approach the hotel and continue into the foyer and lift. The hotel is incredibly shabby - chipped paint, peeling wallpaper and plaster work with big chunks missing. This continued into our room. The "wood" or chipboard in the bathroom was rotten, mildewed and dirty around the bath. The shower is handheld - very difficult to wash your hair that way! Add those discomforts to the carpark fees of 30 euros a day + good 10 minute walk, extra charge for breakfast and city taxes...a totally miserable experience. Stayed two nights as it was a non-refundable booking. Will not be using Hotels.com - will book directly with hotels in future to have recourse should things go badly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Charles

Stayed 1 night in Jul 2023

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this hotel
When we arrived we were told our A/C was broken. This made it impossible to stay let alone sleep in our room. Was probably the most unpleasant night of my life
Stayed 1 night in Jun 2023

8/10 Good

John

Stayed 2 nights in Jun 2023

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Kooky interesting decor. Comfortable room with great view of bridge.
Stayed 2 nights in Apr 2023

4/10 Poor

Mario

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Amy

Stayed 1 night in Oct 2022

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the view from our window but didn’t like the small size of the room.
Stayed 3 nights in Sep 2022

6/10 Okay

melissa

Travelled with partner
Disliked: Amenities
Ok, clean place if you need a place for a day or two. No luxury here though. So-so customer service.
Stayed 2 nights in Aug 2022

10/10 Excellent

Loren L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very confortable room, bed & pillows. Great staff, my next visit to Paris I will definitely will reserved with you.
Stayed 1 night in Aug 2022

8/10 Good

DHF

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Simeon

Stayed 2 nights in Jun 2022

4/10 Poor

Karim

Disliked: Amenities, property conditions & facilities
Wifi very poor. Not working most times on laptop. No shower.
Stayed 4 nights in Jul 2022

8/10 Good

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service
Good Location
The hotel is wacky, but appears tired . There was an unpleasant smell in the lobby area, like Bad drains. The bath tub is high and not easy to get in and out of no grab rail . The shower has a hose that is not fixed and hard to use without soaking the whole bathroom. Location is good for walking around the town. The Bridge is very pretty. Lots of restaurants nearby and a covered market
Stayed 2 nights in Apr 2022

2/10 Terrible

Julian

Stayed 1 night in Apr 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky hotel in a fantastic location
Quirky hotel in a fantastic location.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location however our room was a little small.
Stayed 1 night in Dec 2021

8/10 Good

Lenard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quirky place. We had the garret with a patio on 4th floor. There is an elevator to 3rd floor and a steep stairs to the 4th. I wish I had known about the stairs. Breakfast in the room was very well prepared. We are on the patio in our sweaters and bathrobes. Great location at the Pont Neuf near most of the cultural sights
Stayed 2 nights in Nov 2021

8/10 Good

Jorge A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Overall a good place to stay in a nice area
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very well located, on the bank of the river La Goronne and at the walking distance of bars and restaurants, shops and exhibitions...
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay right in the city center
The hotel was quirky and fun and the staff was incredibly helpful all around.
Stayed 1 night in Jul 2020
Response from Hotel des Beaux Arts on 11 July 2020
Good morning, Thank you for your positive feedback ! We will be delighted to welcome you back to our hotel Best regards La réception

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Cute boutique hotel in heart of the trendy Toulous
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
A unique hotel decorated for those who love quirky art
Stayed 1 night in Nov 2019

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a delightful, well-located hotel. The decor is inviting and unique. The staff was extremely friendly and helpful. And the location is outstanding.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very charming and well-located. Only negative — the hair dryer didn’t work
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
could be better
The room only had one free plug to charge our phones. Otherwise you had to unplug something. The plugs on one side of the room only stayed switched on when the lights were on so not ideal for charging your phone during the night. The air conditioning was right beside the bed so hard to keep it on at night without having it directly blowing air at you. The bathroom shower did not have a hook to hold the shower head so you had to hold the shower up while you showered. The bathroom door had holes so there was no real privacy. The room had two windows but could still hear noise from outside. The doors of the rooms slammed shut during the night which woke us up. The plumbing of the room next door was loud and woke me up. Overall it was standard. Staff were very friendly. Do not know what facilities the hotel provides despite being 4 star - no booklet in the room. For example laundry facilities, pool, gym etc.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
The views were lovely, and the room quite large with lovely big windows
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel does not accommodate those, like me, who have disabilities. For example, no handrails on stairs, most importantly, on the stairs leading down to the breakfast room.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely central hotel overlooking the river. The rooms are quirky and fun with all the crazy artwork. Ours was black, white and yellow with art painted on the wall and ceiling. Room was rather small and compact, but clean. I loved having the use of a bath, but there was no overhead shower, just a hand held one. There was a shower screen, so a hook placed up high would have enabled a proper shower. Excellent restaurant down below hotel. Superb seafood. I would recommend this hotel for it’s quirky nature.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at in downtown Toulouse. Walkable area with good restaurants and bars nearby. Only two real downsides - the elevator only goes to the third floor, and there didn’t appear to be parking if you needed it.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't let the quirky and arty décor fool you. It hasn't had a coat of paint or a carpet change in years and looks dilapidated and dirty. Housekeeping carts blocking narrow passageways most of the day and night. AC that doesn't work despite the attentions of the manager. A half-used tube of uncertain lubricant under the bed. Rotten fruit in the bowl at breakfast which is poorly presented and without broad choice.. A breakfast room one can stand up in only in the very center of the space. An over-rated restaurant - don't get the meal deal; there are much better restaurants in the neighbourhood. No window in the room unless you call a window that opens up into a service chute a window. Tiny room. There are much better choices of accommodation for much much less. The bare minimum in TV channels and not an English language news choice among them. P
Stayed 1 night in Oct 2018

10/10 Excellent

Tom, Trondheim

Liked: Cleanliness, staff & service, room comfort
Hotel with unique soul and fantastic location. The service was impeccable. Attentive, polite and accommodating. We will be back.
Stayed 4 nights in Sep 2018

8/10 Good

Mary, Fond du Lac, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right in the old section of Tolouse near the river, making sites easily accessible. I chose the single room which turned out to be clean and functional, but really tiny. Had window with view of brick wall cleverly painted to look like sunny rooftops. Staff was friendly but limited by the fact I don't speak French. However, the last day I lost my purse with passport, credit cards, money in it. Staff was superb in helping me figure out how to get it back. Young woman at desk phoned several people and then helped with train trip to Carcassonne where purse was. She was very, very nice and very, very helpful.
Stayed 1 night in Sep 2018

8/10 Good

Andy, Romsey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable hotel with different quirky interior Ideal location close to centre but with a view of the river
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location is great. Wifi worked only intermittently in the room. Parking is a distance away.
Stayed 1 night in Sep 2018

10/10 Excellent

Susan, Austin, Tx, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and one of a kind hotel in an amazing setting. Staff is very helpful.
Stayed 2 nights in Sep 2018