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Overview of Rio Serrano Hotel + Spa

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Guest reviews

4.3 / 5Excellent
203 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

Choose dates to view prices

Free cancellation on all rooms

Book with confidence knowing you'll have flexibility if plans change.

  • Traditional Double or Twin Room, Mountain View

    Traditional Double or Twin Room, Mountain View

    Room amenities

    • 28 sq m
    • Mountain view
    • Sleeps 2
    More details
  • Superior Double or Twin Room, Mountain View

    Superior Double or Twin Room, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More details
  • Standard Double or Twin Room

    Standard Double or Twin Room

    Room amenities

    • 24 sq m
    • Sleeps 2
    More details

About this area

Torres Del Paine

Located in Torres Del Paine, Rio Serrano Hotel + Spa is on the waterfront. The area's natural beauty can be seen at Lago Pehoe and Salto Chico Falls.

Popular Location

What's nearby

  • Salto Chico Falls - 25 min drive
  • Lago Pehoe - 25 min drive
  • Glacier Grey - 36 min drive
  • Cerro Tenerife - 37 min drive
  • Salto Grande - 38 min drive

Restaurants

  • Where to eat
  • Kaienk Restaurant – Garden-view buffet restaurant offering regional cuisine. Serves breakfast, lunch, dinner and light fare daily. Kids' menu available.
  • Dickson – Garden-view bar. Open daily, happy hour available.

About this property

Rio Serrano Hotel + Spa

Waterfront hotel with full-service spa and free breakfast
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 107 soundproofed rooms feature free WiFi and pillowtop beds. Premium bedding, down duvets and hairdryers are among the other amenities available to guests.
Rio Serrano Hotel + Spa offers 107 forms of accommodation with laptop-compatible safes and complimentary slippers. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using complimentary wireless Internet access.
Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

All-inclusive details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free nearby parking
Limited parking spaces
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Local area shuttle (surcharge) up to 200 km
Cruise terminal shuttle (surcharge)
Theme park shuttle (surcharge)

Food and drink

Free buffet breakfast available daily 7 AM–10 AM
1 restaurant and 1 coffee shop/cafe
1 bar
Free daily reception

Things to do

24-hour fitness centre
Billiards/pool table
Fishing
Full-service spa
Horse riding/hire
Indoor pool
Sauna
Shopping

Family friendly

Dry-cleaning service
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

Lift
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Portuguese
Spanish

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre

Outdoors

Garden
Pool sunloungers
Terrace

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - sports
Massage/treatment rooms
Mud bath
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible (may have limitations)

More

Fireplace in reception
Smoke-free property

Room amenities

Bedroom

Blackout drapes/curtains
Down comforter
Heating
Linens
Pillow-top mattress
Premium bedding

Bathroom

Designer toiletries
Hairdryer
Towels

More

Desk
Laptop-compatible safe
Phone
Slippers
Soundproofing

Policies

Check-in

Check-in between 4:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CLP 100000 per night.

Payment types

Diners Club
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: CLP 150000 per person (one-way)
  • Airport shuttle fee per child: CLP 75000 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CLP 100000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 9 AM to 9 PM Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. No pets or service animals are allowed at this property.

Property is also known as

  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Hotel
  • Río Serrano Torres Del Paine
  • Río Serrano
  • Hotel Río Serrano Torres Del Paine
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa
  • Hotel Río Serrano
All reviews

Guest reviews

4.3

Excellent

5 - Excellent
106
4 - Good
67
3 - Okay
18
2 - Mediocre
9
1 - Poor
3
4.6
Cleanliness
4.2
Service and Staff
4.3
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The local culture embedded into the property was unique and amazing. The spa and staff were fabulous. The views from the room were incredible.

Stayed 1 night in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Rio Serrano Hotel is well located just outside the south entrance to the park (5 mins drive) making it a very good jumping point for day trips into the park. The views towards the park are stunning and well worth the extra money for rooms with a view. The rooms are modern, but rather spartan with respect to the amenities. On the plus side, there is a fridge in the room, however no tea/coffee making facilities, no TV. Our bathroom did from time to time fill with rather unpleasant smell which would go away after a few mins (we did report it to reception - didn't seem to help) Wifi is atrocious. Given the remoteness I would have expected to be slow (and it was) but it was the set up that seemed broken and many sites would not load. The spa area is beautiful and so is the pool, very much welcome after a day of hiking. I wish there was a hot tub but the sauna worked just as well. Finally the restaurant looks great and the food was tasty. We had breakfast and dinner both nights and the staff was great. Food is on the pricey side, but rather expected given where you are. All in all, a great option around the park of Torres del Paine. I would come back.

Stayed 2 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel. Awesome view of the mountains from the room. Good restaurant with good free breakfast. Decent size room. Wifi works, Good location (a couple miles from park entrance). Highly Recommended

Stayed 2 nights in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely beautiful view! Heated pool was great but if they added a hot tub it would be even better.

Stayed 1 night in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Many activities to choose from. All inclusive option. Restaurant was good. Bar had good food options as well. Nice pool. Nice rooms with great views

Stayed 5 nights in Jan. 2020