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Reviews of Sandman Hotel Oakville

3 out of 5
Sandman Hotel Oakville
3451 South Service Road West, Oakville, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 828 out of 1399 reviews" "
Rating 8 - Good. 356 out of 1399 reviews" "
Rating 6 - Okay. 119 out of 1399 reviews" "
Rating 4 - Poor. 50 out of 1399 reviews" "
Rating 2 - Terrible. 46 out of 1399 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mlela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was inviting and the two dining options without having to go anywhere was great. The nearby cinema and shops offered a convenience not seen at other hotels in the area. I would have liked a room higher up with a view of other than the roof and equipment. Room was comfortable and clean.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We are really sorry about the inconveniences encountered. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests. Once again thank you for staying with us and we hope to see you again!

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, next to two restaurants
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!

4/10 Poor

Shelley

Travelled with partner
Disliked: Property conditions & facilities
Hotel room we had needs to be updated. Carpet, sofa, bathroom and the mattress really needs to be replaced. The air conditioning system was extremely loud when it cut in. It’s convenient because it’s off the hwy and the parking is free.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We are really sorry about the inconveniences encountered. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests. Once again thank you for staying with us and we hope to see you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

10/10 Excellent

lindsay

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay .. enjoyed the restaurants in the hotel
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

6/10 Okay

P

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room is small and not clean. My kids found a dirty sock under the bed and a dead spider on the ceiling light. The interior is falling apart too such as the wall paper and shower curtain rod. The overall quality is not as expected.
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We are really sorry about the inconveniences encountered. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests. Once again thank you for staying with us and we hope to see you again!

10/10 Excellent

NIKHIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Stay was easy and staff was welcoming .
Stayed 2 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thanks Nikhil for taking the time to share your rating – We really appreciate when our guests take time out of their day to give us such a glowing rating. Thank you again.

4/10 Poor

Abhimanyu

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Toilet clogged when we entered room.. told staff to change room or fix it.. but didnt got any help.. so i left the hotel around 6.30 pm..
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We are really sorry about the inconveniences encountered. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests. Once again thank you for staying with us and we hope to see you again!

10/10 Excellent

lindsay

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

8/10 Good

Louis

Excellent
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

10/10 Excellent

Claude

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

10/10 Excellent

Bojan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, super friendly front desk, house keeping and maintenance. Pool is clean, fitness is new and maintained clean, overnight service impressive.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

6/10 Okay

Orville

My room wasn't ready until 4:30 p.m.
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We are really sorry about the inconveniences encountered. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests. Once again thank you for staying with us and we hope to see you again!

6/10 Okay

Jillian

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

8/10 Good

Helga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and there qas a good restaurant attached to the hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!

6/10 Okay

Heidi

Travelled with partner
Liked: Staff & service, amenities
This is my 2nd time staying with this property. Our first visit wasn't the best but due to location we decided to try again. Our issue last time was the cleanliness of the room and the vape pens and accessories that were left behind. We didn't have that this time. We requested and paid for a room with a king size bed, defiantly felt like it was a queen. Our room was on the smaller size facing the highway. If you require a nice shower, we had 0 water pressure. It's a rain shower head so standing under that while it dribbled water was fun (not really). Toilet in the room didn't want to flush... all small things but slightly annoying when you pay for it to work. When leaving I mentioned it to front the desk so hopefully something resolves this. My suggestion when staying here... Book your room and when checking it go through the room first before getting comfortable. Location is great. Denny's & Chops are right in the same hotel. Directly located off the highway. Great shopping and movies theatres in the area for enjoyment.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We are really sorry about the inconveniences encountered. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests. Once again thank you for staying with us and we hope to see you again!

10/10 Excellent

Catherine

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip.

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. We had our 4 grandkids with us and we were welcomed. all the staff was wonderful. the kids enjoyed the pool.
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

8/10 Good

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean place to stay. The only thing is the pricing. Pre booked price was way more then day of booking. The front desk would not adjust.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Rooms were nice and comfortable and the staff were friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

10/10 Excellent

V

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful- quite large and has two excellent restaurants attached. The pool is truly prefect and kids loved surprise bonus of a hot tub that I didn’t even notice when booking. Would give 5 stars for pool area alone!! Staff is also friendly and helpful, very polite and always personable! Even at middle Of the night check in!! We had a jacuzzi suite and it was absolutely fantastic- would recommend that room to everyone!! Multicoloured lights and jets were a real treat to come back to at the end of a very long day. Only complaint was a neighbour - who decided to bust out of his room across the hall like Donkey Kong on crack at 6 am this morning. This is in no way a fault of hotel . Some people just aren’t great neighbours!! And aside from Kong, we couldn’t hear any hall noise . Room was nice and spacious !! I absolutely recommended staying here!
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

10/10 Excellent

Kavita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel. The service, cleanliness, and more. My husband and I booked the Jacuzzi Suite and it was very spacious, clean, and comfortable. We will definitely be back. The two restaurants Denny's and Chop are attached to the hotel which is amazing. Thank you for a perfect night away with my husband. We will see you soon.
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

10/10 Excellent

Rick

Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel to stay in, especially being more affordable than other hotels
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
We are very pleased to see that we have met your expectations and we wanted to thank you for staying with us. We sincerely appreciate your feedback and we all hope to see you again!

10/10 Excellent

Livin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spectacular
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

2/10 Terrible

Shannon

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We own a transportation company and one of our drivers we’re staying here for 1 night. Woke the next morning to our truck with the catellic converter cut off the truck and a lot more vehicles in the parking lot had the same damage. The hotel manger simply offered a $5 coupon for a steakhouse. No outside cameras on the hotel so there was zero help. Never again. Had to file an insurance claim to cover the damages, close to $15,000!
Response from Hotel Management on 1 Apr 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We are really sorry about the inconvenience. Your feedback goes a long way in trying to improve our service and meeting the needs and expectation of our guests.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying there, the bed, pillows are very comfortable, staff is phenomenal….I do not staying any other hotel when I travel to Oakville. Other hotel charge $200 security deposit for one night and it takes sometime a week to return it, Sandman Hotel charge $50 security deposit and return it right away.. thank you
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities
Good location. Check went well. Staff helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on 31 Mar 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

8/10 Good

Dave

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms are nice but they need to be cleaned more thoroughly. Its obviuos that the cleaning staf take shotcuts
Stayed 1 night in Mar 2024
Response from Hotel Management on 31 Mar 2024
We are very sorry to see that we did not meet your expectations during your stay and we have noted your comments for the appropriate departments. Once again, thank you for staying with us and we hope to see you again!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because i get there at a certain time at night sometimes i do not get to use my VIP , 1they have it so it expires within 24 hrs , so even the next day i can't use it cause by morning ive got to go to work , i really don't think it's fair that i pay into this VIP and they put a expired date to it ,cause when i go to another Sandman hotel there is no expired date on it .
Stayed 1 night in Mar 2024
Response from Sandman Hotel Oakville on 24 Mar 2024
Thank you for staying at our hotel and taking the time to give us your feedback about your experience. We are sorry to hear that you did not find your experience at our hotel satisfactory. From what you described; your room was definitely not made up to our standards. We will definitely investigate all of your concerns. Please contact me directly at your convenience, we would love to hear more about your experience so that we can rectify any issues you had.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

10/10 Excellent

Trevor, Kanata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel always returning when in Toronto
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and updated. Chop Steakhouse is attached to the hotel and is fabulous.
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
We are very pleased to see that we have met your expectations and we wanted to thank you for staying with us. We sincerely appreciate your feedback and we all hope to see you again!

6/10 Okay

Aakash

Stayed 2 nights in Feb 2024
Response from Hotel Management on 21 Mar 2024
We are sorry to hear that you did not find your experience at our hotel satisfactory. We hope you give us another chance as we would like to welcome you back sometime in the near future.

8/10 Good

Zoe

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sandman Hotel Oakville on 14 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to rate us, and hope to see you again soon!

10/10 Excellent

Dumitru

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and price
Stayed 2 nights in Mar 2024
Response from Hotel Management on 14 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!

4/10 Poor

Alexandr, Windsor

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude housekeeping, no manners at all
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
We are very sorry to see that we did not meet your expectations during your stay and we have noted your comments for the appropriate departments. Once again, thank you for staying with us and we hope to see you again!

10/10 Excellent

Lianyzeth

Stayed 1 night in Mar 2024
Response from Hotel Management on 31 Mar 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

2/10 Terrible

Rahul

Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
We are sorry to hear that you did not find your experience at our hotel satisfactory. We hope you give us another chance as we would like to welcome you back sometime in the near future

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Sandman Hotel Oakville on 10 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to rate us, and hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to rate us, and hope to see you again soon!

10/10 Excellent

Donald

Stayed 3 nights in Mar 2024
Response from Hotel Management on 31 Mar 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

6/10 Okay

Lorraine

Travelled with partner
Liked: Staff & service
Excellent dinner at Chop House!
Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review. We hope to see you again soon!

10/10 Excellent

Victoria

It was an amazing first experience getting a hotel
Stayed 1 night in Feb 2024
Response from Hotel Management on 6 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was woken up at 1:45 to the sound of a generator being used down on the pavement. Lasted a good 2 hours.
Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Mar 2024
We are very sorry to see that we did not meet your expectations during your stay and we have noted your comments for the appropriate departments. Once again, thank you for staying with us and we hope to see you again!

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on 6 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!

10/10 Excellent

Craig

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Chop Restaurant is great. Overall perfect spot ti stay in Oakville.
Stayed 1 night in Feb 2024
Response from Hotel Management on 6 Mar 2024
Thank you for staying at our hotel and taking the time to give us feedback about your stay. We are pleased to see you enjoyed your stay with us and hope to see you again soon! Thank you so much for your kind words and such a great rating!

10/10 Excellent

Roanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 6 Mar 2024
Thank you so much for such a great rating! We look forward to welcome you back soon!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant. Staff at front desk were very nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!

6/10 Okay

Ash

Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Thank you very much for choosing to stay at the Sandman Hotel Oakville during your trip. We appreciate the time you took to write us a review, and hope to see you again soon!