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Reviews of Royal Suites Mississauga

3.5 out of 5
Royal Suites Mississauga
310 Burnhamthorpe Rd W, Mississauga, ON

Reviews

5.6
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

4.8/10

Cleanliness

4.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Alana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment, nice view, host was hospitable and easy to communicate with.
Stayed 12 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Having booked and fully paid for the apartment two months in advance, I got a message from the hotel two days before checkin that they had to cancel due to lack of rooms. Only after Expedia got involved and pushed them for a resolution they provided us a room in another apartment managed by them closeby. The location, the building and the apartment itself were really great. However, the problem is really in the management company. First the smell of the place was terrible. Extremely dirty beyond description. Kitchen and bathroom were disgusting. They provided us only one key and building access for a two bedroom apartment. Was very inconvenient. It is just a pity that such great properties are mishandled by such extremely unprofessional management!!
Stayed 5 nights in Jul 2019

6/10 Okay

Fran

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Beddings were not changed, found hair in between sheets. The mattresses were hard. No housekeeping. No tea towels or dish towels provided in kitchen nor dish soap. Big frying pan is old and scratched up. No tea pot. No garbage bags in kitchen. Laundry soap provided for 2 loads, be prepared to buy laundry soap if your staying more then 2 days. No face clothes in bathrooms, when asked, we were told they are not provided. No toilet paper, only at check in, be prepared to buy toilet paper when you run out if your staying more then 2 days. Place is very roomy and comfortable with air condition. Nice big TV with cable and lots of channels. Building well maintained with security. Parking good and organized. With a few loose ends our stay was good.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good location however the blinds on the windows were not adequate In that too much light was coming through Specially in the bedrooms
Stayed 9 nights in Jun 2019
Response from Salim on 10 July 2019
Hello Guest; Many thanks for your review. Well we agree with you and see what best can be done for future guests. Thank you for choosing Royal Suites and we look forward to welcome you once again in near future. SK

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible company
They do not clean their units before giving guest the key. The sheets are stained, bath mats are not washed or vaccumed. I had to go to Walmart and purchase sheets which they said they would reimburse but didn’t. These men are scam artists and will not return the deposit.
Stayed 11 nights in Apr 2019
Response from SK on 19 May 2019
Hello Michelle; Please be informed why we did not returned the deposit is because you violated our regulations. When you checked in you did not had a dog with you and you sneaked the dog in our apartment without our knowledge, if we had to see the dog along with you we would not have allowed you in our Condo. I can understand why would you like to give negative reviews is because your deposit has been forfeited due to violation. Thank you for choosing Royal Suites. SK