All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Service was average. I dont care for housekeeping trying to get in without knocking and front desk wasnt particularly helpful. The place itself was ok for the price.
Yves
Stayed 1 night in Apr 2024
Response from KC on 6 May 2024
Thanks for sharing, Yves. I will share your feedback with the appropriate departments. We hope to see you again.
Very Impressed with the clean and well maintained building and property! Walking trails very close by, easy access to the highway, staff were very informative and kind! Will return and highly recommend
Crystal
Stayed 1 night in Apr 2024
Response from KC on 22 Apr 2024
Thank you, Crystal, for the amazing review! We are thrilled you enjoyed your stay with us! We hope to see you again soon!
While i know its not directly controllable. There were kids hockey teams staying at the hotel. That's not the problem as i used to play competitive sports. The problem is the kids were playing hockey in the hall ways while their parents stood their and openly drank until late at night. There was no supervision in the pool (it was WAY OVER capacity) and i got hit in the upper body 3 times by kids horse playing around. I understand it should be the discretion of the parents over looking their kids behavior, but if the staff of the hotel are aware of this many people staying there they should at the very least be checking the areas of where they are staying.
Kelly
Stayed 1 night in Feb 2024
Response from kc on 22 Mar 2024
Thank you Kelly for sharing your stay experience with us. We appreciate it! We do our best to manage all our guests staying at the hotel to ensure everyone has a great stay. Unfortunately, sometimes it is hard to keep everyone under control. We try to combat this, with common areas for teams to gather in and having added security to monitor all areas of the hotel. I will address your concerns with the appropriate departments and our security company.I hope that you will give us another opportunity to welcome you back to the hotel and for us to show you our personal best hospitality.
Thanks, Bruce, for sharing your experience with us - I will share your comments with our Food and Beverage team. on the weekends, breakfast and coffee starts at 7am, but there is a coffee machine in the sweet shop available 24 hours a day. During the week breakfast and coffee starts at 7am. We hope to see you again.
6/10 Okay
Eileen
Travelled with family and small children, Business traveller
I have had to travel back and forth from home to Toronto for medical apts and this lovely hotel is only a half hour drive to downtown even during morning rush hour traffic. Love the pool and hot tub and work out room. The bar area is nice and quaint and the breakfast spread is very good for its value too
Della
Stayed 1 night in Jan 2024
Response from KC on 15 Feb 2024
Thank you so much for sharing your stay experience with us. We are thrilled you enjoyed your stay and look forward to seeing you again.
8/10 Good
Patricia
Travelled with group
25 Jan 2024
Liked: Property conditions & facilities
Was recommended by a medical clinic when I made the booking. It was close by and convenient for an early morning appointment.
Patricia
Stayed 1 night in Jan 2024
Response from KC on 15 Feb 2024
Thanks so much Patricia! Appreciate your feedback.
The hotel offered everything we were looking for. The room was spacious, lots of parking spaces, and free wifi. The staff were very polite but and helpful. Additionally, for an extra $15, you can get a decent breakfast. Overall, it was an amazing hotel for the price they charge
Ebrahim
Stayed 1 night in Jan 2024
Response from KC on 15 Feb 2024
Thank you so much Ebrahim for sharing your stay experience with us. We are thrilled to have met and exceeded your expectations. We hope to see you again soon!
Thank you for the amazing review, Jay! We appreciate it!
8/10 Good
Sharmeen
13 Jan 2024
Sharmeen
Stayed 1 night in Jan 2024
Response from kc on 19 Jan 2024
Thanks for the great rating, Sharmeen! We appreciate your business.
10/10 Excellent
Paul
10 Jan 2024
Paul
Stayed 1 night in Jan 2024
Response from KC on 12 Jan 2024
Thank you, Paul, for the amazing review!
2/10 Terrible
Alexander
9 Jan 2024
Alexander
Stayed 1 night in Jan 2024
Response from KC on 15 Feb 2024
Thanks for the review, Alexander. We would love to learn more about your stay. Please reach out to the hotel directly so we can address your concerns. We look forward to hearing from you.
10/10 Excellent
Christina
Travelled with family, Travelled with family and small children
Very nice hotel, friendly staff, clean, safe area, but don’t order the room service dessert it’s gross lol
Christina
Stayed 1 night in Jan 2024
Response from KC on 12 Jan 2024
Thanks for sharing your stay experience with us Christina, we appreciate it! I will share your comments with our Food and beverage team. I am glad you enjoyed your stay!
Really nice and well maintained hotel, staff very friendly. Requested late check out (12:00) and was no issue. Will choose this hotel again next time
Cesar
Stayed 1 night in Dec 2023
Response from KC on 12 Jan 2024
Thank you so much Cesar for the great review! We look forward to welcoming you back soon!
10/10 Excellent
Christy, Fergus
1 Jan 2024
Christy
Stayed 1 night in Dec 2023
Response from KC on 12 Jan 2024
Thank you, Christy, for the amazing review!
8/10 Good
Les
Travelled with family
30 Dec 2023
Swimming pool n hot tub
Les
Stayed 2 nights in Dec 2023
Response from KC on 12 Jan 2024
Thank you, Les, for the great review! I hope you enjoyed the indoor pool and hot tub!
2/10 Terrible
timmy
29 Dec 2023
timmy
Stayed 6 nights in Dec 2023
Response from KC on 19 Jan 2024
Thanks for sharing your experience with us Timmy. Please reach out to us so we can learn more about your stay. Looking forward to hearing from you.
2/10 Terrible
Deeb
27 Dec 2023
Liked: Cleanliness
They charged me twice
Deeb
Stayed 1 night in Dec 2023
Response from Keely on 2 Jan 2024
Hello Deeb. Thank you for your review. I have checked our system, and do not see a double charge for your stay. It may be an authorization that you are seeing on your card and not an actual charge. I do apologize for any confusion. If you still have any questions, please reach out to the hotel directly at 905-829-1145, and one of our Guest Service Agents would be happy to help!