3 restaurants, breakfast, lunch, dinner served; Regional cuisine
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Reviews of Fairmont Royal York Gold Experience

5 out of 5
Fairmont Royal York Gold Experience
100 Front St West-Building A, Toronto, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 85 out of 104 reviews" "
Rating 8 - Good. 8 out of 104 reviews" "
Rating 6 - Okay. 5 out of 104 reviews" "
Rating 4 - Poor. 3 out of 104 reviews" "
Rating 2 - Terrible. 3 out of 104 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classic hotel but with upgrades and friendly staff. Enjoyed our stay and the amenities!
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old world charm of this property! Room was beautiful, bed was comfortable and there was even aromatherapy in the shower!
Stayed 1 night in Apr 2024

10/10 Excellent

william

Travelled with family
Liked: Property conditions & facilities
Convenience to major events and trains
Stayed 4 nights in Apr 2024

10/10 Excellent

Christine, Oakville

Made my 38th birthday very special!!
Stayed 1 night in Mar 2024

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Pool area is a bit tired but otherwise truly a five star experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay Fairmont Gold
Stayed 1 night in Dec 2023

8/10 Good

Fiona

Stayed 1 night in Oct 2023
Response from Louise Cook, Fairmont Gold Manager on 30 Oct 2023
Thank you for providing a rating of your recent stay, I am glad to see that you enjoyed your time at our property.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Louise Cook, Fairmont Gold Manager on 30 Oct 2023
Thank you for your rating your experience at our hotel, I am so pleased to hear that you enjoyed your stay.

10/10 Excellent

DEBORAH ANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Fairmont Gold Suite. The suite was immaculate and spacious with a view of the lake, train station, towering skyscrapers and CN Tower. The selections for breakfast and the evening canapés are extensive and delicious. The lounge is a beautiful area to relax or visit with friends. Fairmont Gold Manager Louise and her team are welcoming and attentive. We can't wait to return. Thanks for another great stay.
Response from Louise Cook - Fairmont Gold Manager on 5 Aug 2023
Good Afternoon Deborah,Thank you very much for your review and kind words, I am so pleased that you enjoyed your stay and the suite. I look forward to your return!

10/10 Excellent

Jeff

Stayed 1 night in Jul 2023
Response from Louise Cook, Fairmont Gold Manager on 11 July 2023
Good Afternoon,Thank you very much for your review, we are pleased to hear that you enjoyed your stay!

10/10 Excellent

Jeff

Stayed 1 night in Jul 2023
Response from Louise Cook, Fairmont Gold Manager on 11 July 2023
Good Afternoon,Thank you for your review, we are pleased to hear that you enjoyed your stay!

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Great location and service
Stayed 2 nights in Jun 2023
Response from Louise Cook, Fairmont Gold Manager on 20 June 2023
Good Evening Andrew,Thank you for your review, I am so pleased to hear that you enjoyed your stay and hope that you will have the opportunity to stay with us again on a future date.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
I have mixed feeling about my Gold experience stay. The room was small and the view was terrible. There was no workspace. Many outlets were unusable. I had to use kettle on the bench as a table for it instead of the cabinet that was meant for this purpose. The guy who checked me in didn't tell me about the things I should have known about, such as the canapes that were happening right when I arrived. Nor the hot tubs or pool. He asked me if I was a new guest and I said yes so he should have explained these things. The first night, they didn't do turndown service and they didn't replenish the tea bags I used. The reason I bring this up is because we shouldn't have to ask for these expected basics. This is not a 3 star hotel and for the price we pay, things should be done without asking. The lounge was ok as were the offerings. I've had better at other fairmont hotels. When I explained a few of these things to one staff member, she wasn't surprised. She actually said there was new managers or something like that and things are not organized well. Yeah.. I see that. Was woken up at 2am due to the couple next door talking and then having sex. The walls are paper thin. I could actually hear the words they were saying it was so clear. Luckily it was only one night. The lobby restaurant was a disco party for my entire stay which was irritating. I'm not sure why they think this is acceptable. I definitely didn't spend any money there due to this. I won't be back!
Stayed 2 nights in May 2023

10/10 Excellent

Yan, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Louise Cook, Fairmont Gold Manager on 17 May 2023
Good Afternoon,Thank you for providing your rating, we are pleased to hear that you enjoyed your stay.

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Food always awesome
Stayed 3 nights in Mar 2023
Response from Louise Cook - Fairmont Gold Manager on 25 Mar 2023
Arthur, thank you for your review. We are so pleased that you enjoyed your stay!

2/10 Terrible

Helen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet staff were great but the Gold (exclusive) check in was incredibly poor. It took 20 mins, the member of staff could not work the computer and was quite dismissive of our frustration. When we arrived at our room we were incredibly upset. It is tiny and the bathroom is minute. Absolutely not worth the money and really wish we had chosen the 4 Seasons instead. I spoke to the check in associate but he advised all rooms were the the same size (tiny) and they had many complaints. Bitterly disappointed and won’t be back.
Stayed 1 night in Mar 2023
Response from Doug on 15 Mar 2023
Good morning, Helen, thank you for providing this valuable feedback. We strive to create the utmost luxury experience and I am very sorry we were not able to meet our standard for your stay. I would like the opportunity to speak with you regarding your stay details. I will reach out directly for the opportunity to discuss further. Warm Regards, Doug Chant, Fairmont Gold Director

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from staff to amenities
Stayed 1 night in Feb 2023
Response from Louise Cook - Fairmont Gold Manager on 24 Feb 2023
Good Evening,Thank you for your review, I am so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Louise Cook - Fairmont Gold Manager on 16 Apr 2023
Good Afternoon, thank you for your review we are so pleased to hear that you enjoyed your stay!

10/10 Excellent

peter, Niagara on the Lake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and quality
Stayed 1 night in Feb 2023
Response from Louise Cook - Fairmont Gold Manager on 24 Feb 2023
Good Evening,Thank you for your review, I am so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

cheral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent one night at this location and wow have they done an amazing job renovating the hotel. The lobby bar and Library bar are great and a wonderful place to sit back and relax, food is good too. Rooms are large and the shower amazing. Only drawback is the room we were in we could hear the people next door using the toilet and coughing - apart from that it was great !!
Stayed 1 night in Feb 2023
Response from Louise Cook, Fairmont Gold Manager on 14 Feb 2023
Thank you for your review, I am very pleased to hear that you enjoyed your stay and our renovations.

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy it. I had a great time at the hotel. I will love if room service could start earlier say for example 6 am. There are a lot of travelers like me that wake up very early and have no choice if we want to take some breakfast.
Stayed 3 nights in Jan 2023
Response from Louise Cook, Fairmont Gold Manager on 14 Feb 2023
Thank you for taking the time to write your review, I am pleased that you enjoyed your stay! Your suggestion regarding In Room Dining has certainly been noted for future consideration.

10/10 Excellent

ronald

Stayed 1 night in Jan 2023
Response from Louise Cook, Fairmont Gold Manager on 10 Mar 2023
Dear Ronald,Thank you for your rating, we are very pleased to hear that you enjoyed your stay!

10/10 Excellent

peter, Niagara on the Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant experience, first class
Response from Louise Cook, Fairmont Gold Manager on 30 Dec 2022
Thank you for your review, we are so glad that you enjoyed your stay!

8/10 Good

Marzena

10/10 Excellent

Christine, Oakville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay. Gold lounge is worth it!
Stayed 1 night in Dec 2022
Response from Louise Cook - Fairmont Gold Manager on 29 Dec 2022
Good Morning, thank you for your review! I'm very pleased to hear that you enjoyed your stay.

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold service all the way
Gold floor as always is perfect! Service is great and attention to details fantastic.
Stayed 3 nights in Sep 2022
Response from Louise Cook, Fairmont Gold Manager on 7 Oct 2022
Good Afternoon Alena,Thank you for your kind review, I am happy to hear that you enjoyed your stay and will pass along your feedback to our team. We hope to see you again!

10/10 Excellent

Haseeb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells Really nice
Stayed 1 night in Aug 2022
Response from Louise Cook, Fairmont Gold Manager on 30 Aug 2022
Dear Haseeb,We are pleased to hear that you enjoyed your stay, thank you for staying with us!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the King Gold Suite. Room was very large and well appointed. The details in the room were very nice with all the Gold accents. Fully stocked mini bar and Nespresso coffee with snacks. Marble bathroom was beautiful and bed was comfortable. Great view of the city from our room. It was quiet and the room temperature and lighting were easily controlled. Cannot say enough about the Gold lounge. Food and staff was excellent. Great atmosphere and the food and snacks were delicious. Would have no trouble returning to the Fairmont Royal York Gold experience when back in Toronto.
Stayed 1 night in Jul 2022
Response from Louise Cook, Fairmont Gold Manager on 30 Aug 2022
Dear Donna, we are so pleased to hear that you enjoyed your stay with us and would like to thank you for taking the time to leave your review, we will be sure to share it with our team. Warm Regards,

6/10 Okay

Carolyn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed in expensive gold suite and the bathroom floors were filthy especially around the toilets. When I complained that the floors needed washing they simply put more bathmats down on the floor. Unacceptable!
Stayed 2 nights in Jul 2022

10/10 Excellent

Victoria

Stayed 1 night in Jul 2022
Response from RYH on 17 July 2022
Thank you for taking the time to provide us with your positive review, Victoria. We are pleased to know that your stay was a success and we hope to welcome you back to Fairmont Gold at the Royal York Hotel again soon.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Louise Cook, Fairmont Gold Manager on 24 June 2022
Good Afternoon Jason, thank you for your review. We are very pleased that you enjoyed your stay and hope to see you again.

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities, room comfort
Treat yourself stay-cation
I've stayed at the Fairmont before, but the Gold Experience adds a little extra special touch. While the room was an okay size, I found the little perks like private check-in, canapes, and a dedicated lounge, wonderful. The staff was super attentive and friendly as well. I definitely recommend giving the Gold Experience a try at least once, for a little getaway in the city.
Stayed 2 nights in May 2022
Response from Louise Cook, Fairmont Gold Manager on 22 June 2022
Thank you very much for your review, we are so pleased to hear that you enjoyed your stay.

8/10 Good

Karima

Stayed 1 night in Apr 2022

6/10 Okay

Gursimranbir

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Aiesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar in the lobby was awesome. The layout of the entire facility is very classy. Our check in host was super friendly and helpful.
Stayed 1 night in Nov 2021

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private check in
Stayed 2 nights in Nov 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graet
Stayed 3 nights in Oct 2021

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Gold experience and lounge, service was excellent as well. The room was wonderful!
Stayed 1 night in Sep 2021

4/10 Poor

Saarah, Brampton

Stayed 1 night in Sep 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is a MUST-SEE! They kept a lot of the original 1929 design and the renovation of the lobby is stunning! We were greeted with astounding service from outside the hotel to check-in. Staff were friendly and went above and beyond! We opted for the gold experience package for our anniversary and Jason upgraded our room upon arrival, has champagne delivered to our room (complimentary) and looked after every detail. Jason went above and beyond to make sure our experience was nothing short of amazing and highly recommend calling and speaking with him when considering this property for your next stay in Toronto!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmount Hotel went above and beyond for our stay. I had requested a few things to be done before our arrival, and boy they were done so nicely i was shocked how they pulled it off for us. We were celebrating our 6 wedding anniversary which they made super special. Had a wonderful time.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Frank-Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021