Property amenity

Reviews of Staybridge Suites Toronto - Vaughan South, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daina Jazzmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in fromt of a bus stop which was convenient for us to use the transit. We loved our stay a lot! Mary Jane kept our room really neat throughout our stay. Breakfast was amazing kudos to Blessie and Aurora! Hoping to come back soon. Cheers x
Stayed 4 nights in May 2024
Response from Divya, Assistant General Manager on 16 May 2024
Dear Daina Jazzmine,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found the location convenient for using public transit. It's great to know that Mary Jane kept your room neat and that you enjoyed the amazing breakfast, thanks to Blessie and Aurora's efforts.We appreciate your kind words and look forward to welcoming you back soon!

10/10 Excellent

Jenone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 7 nights in May 2024
Response from Front Desk Supervisor on 13 May 2024
Hello Jenone,Thank you for staying with us and for your review.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. Large Bedrooms and Bathrooms, Big Shower-heads. Many choices for breakfast. Friendly Staff Excellent Place Overall
Stayed 8 nights in Apr 2024
Response from Front Desk Supervisor on 10 May 2024
Hello Joanne,Thank you so much for staying with us and for your kind words. We are so happy you enjoyed your stay and can't wait to have you back!

8/10 Good

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in Apr 2024
Response from Divya, Assistant General Manager on 9 May 2024
Dear Steven,Thank you staying with us, we appreciate your rating and your feedback and we wish that you visit us again in future.

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything worked well and was maintained. I was given an accessible suite (not expected), which was quite roomy and had ramped access to the shower with a tube lip at the top. the room was on the same side as the onramp to the highway, but it wasn't too bad.
Stayed 1 night in May 2024
Response from Divya, Assistant General Manager on 7 May 2024
Dear Duncan,We're pleased to hear that everything worked well during your stay and that you found the accommodations to be maintained. While the accessible suite may have been unexpected, we're glad it provided you with ample space and the necessary features for your comfort. We apologize for any inconvenience caused by the proximity to the highway onramp but are glad it didn't significantly impact your stay. Thank you for your feedback and we hope to welcome you back soon!

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and pillows were amazing to sleep on
Stayed 2 nights in May 2024
Response from Divya, Assistant General Manager on 7 May 2024
Dear Jennifer,We're thrilled to hear that you found our beds and pillows amazing for a restful night's sleep! Providing comfortable accommodations is a top priority for us, and we're delighted that you enjoyed your experience with us. We hope that you visit us again in future

10/10 Excellent

adriana, CLYDE RIVER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Divya, Assistant General Manager on 7 May 2024
Dear Adriana,Thank you for staying with us, we appreciate your rating and hope that you visit us back soon!

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Divya, Assistant General Manager on 6 May 2024
Thank you for staying with us, we appreciate your rating!

10/10 Excellent

J. Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice one-bedroom suite at a decent price.
Stayed 1 night in Apr 2024
Response from TF on 30 Apr 2024
Glad to see we meet your expectations

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was top notch. I enjoy my stay. The room was very clean and quiet. Suite was equipped with pots, dishes and other utensils if you needed to prepare your own meal. The breakfast was very good also. Overall I enjoyed my stay here and will stay again and I would definitely recommend.
Stayed 3 nights in Apr 2024
Response from Front Desk Supervisor on 28 Apr 2024
Hello Gail,Thank you for staying with us and for your review, we truly appreciate it! We are so glad you enjoyed your stay and can't wait to have you back again!

10/10 Excellent

Libby

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were all so courteous and helpful!
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 28 Apr 2024
Hi Libby,Thank you for staying with us and for your kind words. We hope to see you again!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay at. Highly recommend. Beds are very comfortable and big rooms.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Hello Nicole,Thank you for staying with us and for your kind words. We are so glad you enjoyed your stay and can't wait to have you back!

10/10 Excellent

Christopher, Ashburn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 27 Apr 2024
Hello Christopher,Thank you for staying with us and for your rating, we truly appreciate it!

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms
Stayed 1 night in Apr 2024
Response from Divya, AGM on 24 Apr 2024
Dear Gilbert,Thank you for choosing Staybridge Suites Toronto Vaughan and sharing your feedback with us, we appreciate your review and rating and wish to that you visit us again in future!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and budget friendly!
Stayed 4 nights in Apr 2024
Response from Divya, AGM on 24 Apr 2024
Dear Dustin,Thank you for choosing Staybridge Suites Toronto Vaughan and sharing your experience with us, we appreciate your feedback and rating and look forward to welcome you back in future!

10/10 Excellent

Carmela

Stayed 5 nights in Mar 2024
Response from Front Desk Supervisor on 13 May 2024
Hello Carmela,Thank you for staying with us and for your wonderful rating. We are so thrilled that you enjoyed your stay and hope to see you again!

10/10 Excellent

Jessica

Travelled with family
Rooms clean and spacious. Comfortable beds! Quiet hotel. Location is great. Will definitely stay again
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 22 Apr 2024
Hello Jessica,Thank you for staying with us and for your review, we truly appreciate it! We can't wait to have you back!

4/10 Poor

Richard

Stayed 1 night in Apr 2024
Response from Divya, AGM on 24 Apr 2024
Dear Richard,Thank you for choosing Staybridge Suites I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Oluwabukunola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Apr 2024
Response from Divya, Assistant General Manager on 18 Apr 2024
Thank you for staying with us, we appreciate your rating!

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big blue
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 15 Apr 2024
Hello Steven,Thank you for staying with us and for your rating, we truly appreciate it. We hope to see you again!

10/10 Excellent

France

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much liked having a suite that allowed us to prepare our own meals and not have to eat out all the time. But above all else, I especially appreciated the staff and their willingness to help when we had to extend our stay due to unforeseen circumstances. They were always respectful, courteous and understanding.
Stayed 4 nights in Apr 2024
Response from Divya, Assistant General Manager on 12 Apr 2024
Dear France,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the convenience of having a suite with a kitchenette, allowing you to prepare your own meals during your stay and have a home-like experience. We understand that unforeseen circumstances can arise, and we're pleased to hear that our staff were able to assist you when you needed to extend your stay. Ensuring our guests are taken care of and accommodated to the best of our ability is our top priority, and we're glad that our team was respectful, courteous, and understanding throughout the process.Thank you for choosing to stay with us, and we appreciate your kind words about our staff. We hope to have the opportunity to welcome you back in the future.Warm Regards,

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to major highways and very reasonable price
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 9 Apr 2024
Hello Steven,Thank you for staying with us and for your review, we truly appreciate it!

10/10 Excellent

HAZEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with kids. Our room is clean and helpful staff! Employees from the breakfast buffet were all outstanding 💖 Thank you for keeping the buffet hall clean and organized!
Stayed 2 nights in Apr 2024
Response from Divya, AGM on 4 Apr 2024
Dear Hazel,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great stay and that our staff made such a positive impression on you and your family. Providing a clean and comfortable environment, especially when traveling with kids, is important to us, so we're glad that you found your room to be clean and that our staff was helpful throughout your stay. We're delighted to hear that you enjoyed the breakfast buffet and that our team members there were outstanding. We'll be sure to pass along your kind words to them. Keeping the buffet hall clean and organized is a priority for us, and we're glad that you noticed and appreciated our efforts.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you and your family back in the future.

10/10 Excellent

Henry, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Divya, AGM on 4 Apr 2024
Dear Henry,Thank you for staying with us, we appreciate your rating and wish you visit us soon!

8/10 Good

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming to the area for many days, it was amazing to have a kitchen and laundry facilities to help curve the financial burden of being away from home. But on top of that, the courteous and understanding staff made our stay a true pleasure.
Stayed 7 nights in Mar 2024
Response from Divya, AGM on 3 Apr 2024
Dear PierreThank you for providing us with your feedback. We are thrilled to hear that you found our kitchen and laundry facilities to be helpful during your stay. We appreciate your kind words about our courteous and understanding staff, and we will ensure that they are recognised for providing exceptional service to our guests.We are committed to continuously improving our services and amenities, and your feedback is essential in helping us achieve this goal. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back soon.Best Regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Divya, AGM on 3 Apr 2024
Thank you for staying with us, we appreciate your 5 star rating and wish you to visit us again soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Polite and courteous staff The breakfast was outstanding and well stocked!!
Stayed 2 nights in Mar 2024
Response from Divya, AGM on 3 Apr 2024
Dear Patricia,Thank you for your feedback! We're thrilled you enjoyed excellent service and a delicious breakfast during your stay at Staybridge Suites Vaughan. We appreciate your kind words and look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super comfy. Great breakfast!
Response from Divya, AGM on 3 Apr 2024
Dear Sarah,Thank you for staying with us, we appreciate your kind comments and 5 star rating, We wish that you visit us again!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Divya, AGM on 4 Apr 2024
Dear Keith,Thank you for staying with us, we appreciate your rating and wish that you visit us soon!

10/10 Excellent

garbo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel! Once you walk in the hotel is very welcoming, bright and clean. The complimentary breakfast was also great and tasty. We got the two bedroom suite and it really did fit 6 people and I highly recommend this hotel as I think the price is very fair.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
Hello and thank you for staying with us and for your review. We appreciate all your kind words and can't wait to see you again!

10/10 Excellent

Kini

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 14 Apr 2024
Hi Kini,Thank you for staying with us and for your rating, we truly appreciate it!

8/10 Good

Pamela Corazon

Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 14 Apr 2024
Hi Pamela,Thank you for staying with us and for your rating. We hope to see you again.

8/10 Good

Kirra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was quite stale and bland
Stayed 2 nights in Mar 2024
Response from Divya, AGM on 22 Mar 2024
Dear Kirra, Thank you for taking the time to share your feedback with us regarding your recent stay. We are sorry to hear that you found our breakfast to be stale and bland. We appreciate your comments and will use them to make changes and improve our breakfast items. We hope that despite this issue, you had an otherwise enjoyable stay with us and we look forward to welcoming you back in the future. Best Regards,

8/10 Good

YAN QIU

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly. They solved problems quickly.
Stayed 7 nights in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
Hello,Thank you for staying with us and for your review! We truly appreciate your kind words. We hope to see you again!

10/10 Excellent

Cristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, house keeping is amazing. My only complaint is the TV set up. You have to follow a ton of steps just to connect youtube. Other then that property is nice, clean, and staff was great and responsive. Some hotels ive been to youd literally have to call for towels etc they came cleaned and swaped anything dirty out 10/10 also has a breakfast buffet with a nice dining lounge area.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 19 Mar 2024
Hi Cristina,Thank you for staying with us and for your review. We are so glad you enjoyed your stay and can't wait to have you back!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so accommodating and friendly would stay here again
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 18 Mar 2024
Hello David,Thank you for staying with us and for your review. We are so glad you enjoyed your stay and can't wait to have you back!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean. They were constantly mopping and vacuuming and polishing public areas. The rooms were spotless as well. The free breakfast was great and having a separate living room was fantastic. Will definitely stat at again.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 14 Mar 2024
Hi Nicholas,Thank you for staying with us and for your review, we truly appreciate it! We are so glad you enjoyed your stay and can't wait to have you back again!

6/10 Okay

Melissa

Stayed 1 night in Mar 2024
Response from Divya, AGM on 3 Apr 2024
Thank you for staying with us, we appreciate your rating!

8/10 Good

Neil

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 15 Mar 2024
Hello Neil,Thank you for staying with us and for your rating, we appreciate it. We hope to see you again.

6/10 Okay

Shalane

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 24 Mar 2024
Hello,Thank you for staying with us and for your rating.

10/10 Excellent

Mohammad Anas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, well laid out rooms and very helpfull staff members. Definitely recommended.
Stayed 1 night in Mar 2024
Response from Divya, AGM on 4 Mar 2024
Dear Guest, Thank you for taking the time to share your review with us. We are thrilled to hear that you found our rooms to be nice, clean, and well laid out, and that our staff members were helpful during your stay. We appreciate your recommendation and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Cynthia

Travelled with partner
I enjoyed having a handicapped suite with the nice kitchen and easy access.
Stayed 1 night in Mar 2024
Response from Divya, AGM on 4 Mar 2024
Dear Guest,Thank you for choosing to stay with us. We are delighted to hear that you had a pleasant and enjoyable experience during your stay at our hotel and we are glad that our suites met your expectations. We appreciate your kind words and rating and look forward to welcoming you back again!

10/10 Excellent

Torrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great distance to all activities in area
Stayed 1 night in Mar 2024
Response from Divya, AGM on 4 Mar 2024
Dear Guest,Thank you for staying with us, we appreciate your feedback and 5 star rating and look forward to welcoming you back in future!

10/10 Excellent

Nadine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very short stay at the property as we had a very late flight. The beds and pillows were very comfortable. The sofa bed is good for kids, but not comfortable for adults. We had a 2 bedroom, 2 bathroom suite with kitchenet as we were 7 people. Overnight clerk was wonderful!
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 21 Feb 2024
Hello Nadine,Thank you for staying with us and for your review, we truly appreciate it! We are so thrilled that you enjoyed your stay and can't wait to have you guys back!

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommending
Super cool and cozy
Stayed 1 night in Feb 2024
Response from Divya, AGM on 13 Feb 2024
Dear Sabrina,We are happy to read that you found our Hotel to be very comfortable and cozy. Thank you for your loyalty and your kind comments. We hope that you visit us again.

8/10 Good

Laurie, Annan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lady during check in. Room is clean & quiet.
Stayed 1 night in Jan 2024
Response from Divya, AGM on 2 Feb 2024
Dear Laurie,Thank you for staying with us, we appreciate your kind words and glad to read that you had a positive experience during your check-in and that you found your room to be clean and quiet. Our team takes great pride in providing exceptional service and we hope that you visit us again in future!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Princess took care of our family. Staying for my daughters wedding and she went over and above to accommodate the wedding party
Stayed 1 night in Jan 2024
Response from Divya, AGM on 25 Jan 2024
Dear Katherine,Thank you for sharing your feedback with us. It's wonderful to hear that check-in process for you and your family was smooth and that you had a great experience during your daughter's wedding. We understand how important this special occasion is for you and your family, and we're delighted that Princess was able to go above and beyond to ensure that everything was taken care of. It's always our top priority to provide our guests with exceptional service and a memorable stay. Thank you for choosing to stay with us and we look forward to welcoming you back for your next visit.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service at the front desk was super amazing. Rooms are clean and beautiful. I will be staying here again. 5 rating from us.
Stayed 1 night in Jan 2024
Response from Divya, AGM on 22 Jan 2024
Dear Guest,Thank you for choosing to stay with us. We are grateful for your 5-star rating, and we're glad to know that you enjoyed our clean and beautiful suites. We appreciate your kind words and look forward to welcoming you back soon!

10/10 Excellent

Yvette

Stayed 3 nights in Jan 2024
Response from Divya, AGM on 2 Feb 2024
Thank you staying with us, we appreciate your 5 star rating and look forward to welcoming you back in future!

4/10 Poor

Thi Xuan Lan

Stayed 1 night in Jan 2024
Response from Divya, AGM on 11 Jan 2024
Dear Guest,Thank you for sharing your rating with us, based on your rating, I would like to apologize for any inconvenience you had during your stay with us. Please contact hotel, if you wish to discuss further.