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Reviews of Hotel Victoria

3 out of 5
Hotel Victoria
56 Yonge St, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 183 out of 382 reviews" "
Rating 8 - Good. 111 out of 382 reviews" "
Rating 6 - Okay. 56 out of 382 reviews" "
Rating 4 - Poor. 17 out of 382 reviews" "
Rating 2 - Terrible. 15 out of 382 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sheila

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
smell in the room
Stayed 3 nights in Apr 2024
Response from Hotel Victoria on 21 May 2024
Dear Sheila,We are truly sorry to hear about your disappointing experience with the room during your stay at Hotel Victoria.Please accept our sincere apologies for any inconvenience or discomfort caused. Your feedback is invaluable to us, and we will address these issues promptly to ensure that they are resolved for future guests.If there is anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Hotel Victoria Team

8/10 Good

Ainslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was easy to get to from Union Station to the hotel. The staff were great when we arrived so late in the evening. The room was good and quiet. Looking forward to staying again.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Ainslie,Thank you for your wonderful feedback. We are delighted to hear that you found our location convenient and our staff welcoming. It's great to know you enjoyed a quiet and comfortable room.We look forward to welcoming you back on your next visit.Warm regards,Hotel Victoria Team

2/10 Terrible

Oksana

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Picked this hotel on location and price. The lobby is nice. Elevator was screeching on the way down and they would turn it off at night due to the noise. Had to climb up 7 flights to our room. Room upon entry reeked of cigarettes. Bed was fine. No mirror anywhere in room beyond above sink. Towel on bed upon arrival. Dirty with makeup stains. For turndown service did not get fresh towels. TV was not working. Room was very basic.
Stayed 2 nights in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Oksana,Thank you for taking the time to share your experience. We apologize for the inconveniences you encountered during your stay, including the elevator noise, the condition of your room upon arrival, and the issues with turndown service and amenities.We are currently working on resolving the elevator issue and will address the cleanliness and maintenance concerns with our team to prevent future occurrences.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Toronto. Only complaint would be that the lift is so noisy: doesn’t fill you with confidence going up to your room. Staff friendly and polite.
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Richard,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our great downtown location and found our staff friendly and polite.We apologize for any inconvenience caused by the noisy lift. Please rest assured that we are currently working on resolving this issue to ensure a more comfortable experience for our guests.Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely hotel rooms
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Stephanie,Thank you for your feedback. We are delighted to hear that you enjoyed our great location and found our hotel rooms lovely.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Bertie, Ottawa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
First, I'll list the things that we found annoying, but weren't dealbreakers: - No microwave in the double queen room - No in-room coffee either, when that was on the room description (there was a gooseneck kettle and tea available) - The shower showed its age taking forever to go from way too cold to way too hot and then getting to a sweet spot - We didn't have any face cloths provided to us past the first day - It would be nice for there to be a system for ordering room service, with such a nice bar and kitchen set-up - The air conditioning in the room was on when it didn't really need to be, which led to it turning on and off every few minutes, which made getting to sleep without earplugs frustrating Things that were great: - I was nervous about getting the breakfast package through Expedia, but it turned out to be an AWESOME deal. They recently updated the breakfast menu, and you really can't go wrong with any of the choices. It would be nice to see some veggie substitutions available, like avocado on the eggs benedict. - The staff was generally awesome. They seem to have a good rotation going, and we only had one server who seemed a bit slow on the uptake. The bartender one evening was especially sweet and helpful. - The location is impossible to beat. Right close to the Subway, just down the way from the Eaton's Centre, and important for travellers: super close to Union station. - The interior design of the hotel is impeccable. It's a beautiful spot to stay and chat.
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Bertie,Thank you for sharing your detailed feedback about your recent stay with us.We apologize for any inconveniences you encountered during your stay, including the lack of a microwave and in-room coffee, the temperature fluctuation in the shower. Your suggestions regarding room service and veggie substitutions for breakfast have been duly noted, and we will explore ways to enhance our offerings in these areas.On a positive note, we are thrilled to hear that you found our breakfast package to be an awesome deal and enjoyed the updated menu options. It's fantastic to hear that you had positive interactions with our staff and appreciated the convenient location of the hotel. Thank you for choosing Hotel Victoria, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

6/10 Okay

Sandra

Business traveller
Liked: Staff & service
Rooms are simple, but very clean. Staff is very friendly. Elevator is quite loud.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Sandra,Thank you for your feedback. We are glad to hear that you found our rooms simple yet clean and our staff friendly.We apologize for any inconvenience caused by the loud elevator. Please note that we are actively working on resolving this issue to enhance our guests' comfort.Thank you for choosing Hotel Victoria, and we appreciate your understanding. We hope to welcome you back for another pleasant stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

karen

Travelled with partner
Liked: Cleanliness, staff & service
The Lobby is adorable with comfy couches, and the check-in desk is also a bar! Very unique. But when we got back to the hotel just past midnight there was a note that due to elevator noise, guests must use the stairs after 11. We laughed and got a jump on our step count for the next day, but I can imagine this could be an issues for others.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Karen,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our lobby and Mossop's Social House.We apologize for any inconvenience caused by the elevator. Please note that we are actively working on resolving the elevator issue to enhance our guests' comfort.Your feedback is valuable to us, and we appreciate your understanding.Thank you for choosing Hotel Victoria, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Ajit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dated but that is equally the charm of this place. There are pros and cons so read in entirety for balanced review. The hotel is well situated downtown and easy access to Union Station where you can take the UP train to and from the airport. The rooms are basic and it would be nice if there was a shelf in the room to put your clothes in. I had to use the window sill and there certainly is room for something like an IKEA floor shelf. There is no fridge in the room and if you want ice for the ice bucket, you need to go to the basement as that is where the ice machine was. Unfortunately, the elevator is also dated and while there, was making this very loud squeaky noise. I was not worried about safety but more at night how the noise was very loud and difficult to sleep. For what I did really enjoy, I did speak with front staff and they were amazing. Aisha (spelling) was very understanding and moved me to the top floor and then the elevator noise was barely noticeable. Staff there are great and friendly. Added to that, the restaurant has a great selection of Middle Eastern food and I greatly enjoyed the chicken skewer (recommended by a few staff members) Overall, the Victoria Hotel is not as expensive as many of the Toronto hotels. It is in a well placed location with many restaurants and a lot of sites walking distance. I also like that it is close to Union Station. Be prepared that it is an old hotel and there are some blemishes but it is value for your money.
Stayed 7 nights in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Aijit,Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient downtown location, friendly staff, and restaurant offerings. We appreciate your understanding of the charm that comes with staying in a historic building.We apologize for any inconvenience caused by the lack of a shelf in the room and the noise from the elevator. Please note that we are actively working on resolving the elevator issue to enhance our guests' comfort. Your suggestions are valuable, and we will consider them for future improvements. We are glad Aisha was able to assist you in finding a quieter room.Thank you for choosing Hotel Victoria, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely, old hotel with lots of original features. All of the staff, from cleaners to bar staff, to reception were very helpful and friendly 👍
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Andrew,Thank you for your kind words. We are thrilled to hear that you enjoyed the charm of our lovely, old hotel and appreciated its original features.We take great pride in our team, and we are delighted to hear that everyone from our cleaners to our bar staff to our reception team made your stay memorable with their helpfulness and friendliness.Thank you for choosing Hotel Victoria, and we hope to welcome you back for another delightful stay in the future.Warm regards,Hotel Victoria Team

6/10 Okay

Victoria

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Victoria,Thank you for your rating. We apologize for not meeting your expectations during your stay. If you have any specific feedback or suggestions on how we can improve, we would appreciate hearing from you. Your input is valuable in helping us enhance our services and guest experience.Warm regards,Hotel Victoria Team

4/10 Poor

ROGER

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Roger,Thank you for your rating. We apologize for not meeting your expectations during your stay. If you could provide any specific feedback on what we could improve, we would greatly appreciate it. Your input helps us enhance our services and provide a better experience for all our guests.Warm regards,Hotel Victoria Team

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Centrally located for our needs but did not meet my expectations based on the ratings. The fan could not be turned off, the TV volume was capped to a barely audible setting, and the smoke alarm went off at 4AM. When I told the staff at checkout, they said - ok, we’ll send someone. No apology or even a hint of empathy. The bar downstairs made a good coffee though.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Jennifer,We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is crucial to us, and we are actively working to resolve these issues to ensure a more pleasant experience for all our guests in the future.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Hotel Victoria Team

4/10 Poor

Alan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location was favorable for a walking tour of Toronto. However, it was overpriced. In fact, we were there for 3 nights and the price went up every day, from 180 to 235 daily for no apparent reason (no weekend involved). The room was very small and the thermostat did not work well. They send someone to fix it but he was no help. Finally, there is no parking provided and finding something reasonable and close it very difficult.
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Alan,We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is crucial to us, and we are actively working to resolve these issues to ensure a more pleasant experience for all our guests in the future.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Hotel Victoria Team

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Tiny rooms. No services. Extremely expensive. Dated
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Patrick,We apologize for not meeting your expectations during your stay at Hotel Victoria. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services and accommodations.Please know that we are constantly working to enhance our guest experience and appreciate your input.Warm regards,Hotel Victoria Team

2/10 Terrible

Jordan

Business traveller
Disliked: Cleanliness, property conditions & facilities
The elevator was literally making a screaming noise and no one in the hotel could sleep. Bath tub was clogged. Towel rack fell off the wall.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear JordanWe sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is crucial to us, and we are actively working to resolve these issues to ensure a more pleasant experience for all our guests in the future.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Hotel Victoria Team

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
N/A
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Andrew,Thank you for your rating. We appreciate your feedback and apologize if your experience at Hotel Victoria did not meet your expectations. If there are any specific areas where we can improve, please feel free to share them with us.Warm regards,Hotel Victoria Team

8/10 Good

Bethany

Stayed 2 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Bethany,Thank you for your rating. We're glad to hear that you had a positive experience at Hotel Victoria. If there are any areas where we can improve, please feel free to let us know.Warm regards,Hotel Victoria Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear David,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience at Hotel Victoria. We look forward to welcoming you back for another fantastic stay.Warm regards,Hotel Victoria Team

10/10 Excellent

Ruggero

Business traveller
Clean and cozy
Stayed 2 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Ruggero,Thank you for your feedback. We're pleased to hear that you found Hotel Victoria clean and cozy.We look forward to welcoming you back for another pleasant stay.Warm regards,Hotel Victoria Team

8/10 Good

Ann, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to CN Tower, Union station and Hockey Hall of Fame.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Ann,Thank you for your feedback. We're delighted to hear that you found our location convenient.We look forward to welcoming you back to Hotel Victoria for another enjoyable stay.Warm regards,Hotel Victoria Team

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great overall. Nice rooms. Water pressure though was pretty bad, and it needs a small gym ;)
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Francis,Thank you for your feedback. We're pleased to hear that you enjoyed your stay and found the rooms nice.We apologize for the water pressure issue and appreciate your suggestion for a small gym. Your feedback is valuable to us as we work to improve our facilities.Thank you for choosing Hotel Victoria. We look forward to welcoming you back in the future.Warm regards,Hotel Victoria Team

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Gillian,Thank you for your rating. We appreciate your feedback and hope to provide an even better experience during your next visit.Warm regards,Hotel Victoria Team

8/10 Good

meikang

Travelled with family
Liked: Cleanliness, staff & service
beds are small, room a bit dark and no view. Interesting historical building but no food allowed in lobby area (unless paid for teh restaurant menu) location is good, close to union station, PATH
Stayed 2 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Meikang,Thank you for your feedback. We appreciate your comments and are glad to hear you enjoyed our convenient location and historical charm.We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services.Thank you for choosing Hotel Victoria. We hope to welcome you back in the future.Warm regards,Hotel Victoria Team

8/10 Good

Shannon AlvaAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was super cute with a nice bar and restaurant in the lobby. Very safe, clean, and GREAT location for walking around. The only reason I left a star off is the rooms are a bit small and there isnt a mini fridge. But, since this is a historic building, the size is understandable!
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Shannon AlvaAnn,Thank you for your wonderful feedback! We are delighted to hear that you found Hotel Victoria amazing, safe, clean, and ideally located for walking around. We are glad you enjoyed the bar and restaurant in our lobby as well.We appreciate your understanding regarding the room size and the absence of a mini fridge. Your feedback is valuable, and we will consider it as we continue to improve our guest experience.Thank you for choosing Hotel Victoria, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Victoria Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, easy to find with great staff. The price and the location could not be beaten.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear John,Thank you for your positive feedback! We're delighted to hear that you found Hotel Victoria clean, easy to find, and staffed with great people. We're also pleased that you appreciated our location.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Hotel Victoria Team

6/10 Okay

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was smaller than expected and there was no parking! They told us to park around the corner in the Wellington parking lot. We only stayed 1 night and parking was $45 with no in & out privileges.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the size of the room and the lack of onsite parking. Your comments are important to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Hotel Victoria Team

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Cynthia,Thank you for your rating. We appreciate your feedback and hope to provide an even better experience during your next visit.Warm regards,Hotel Victoria Team

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and helpful staff. The make a fabulous Americano!
Stayed 1 night in Mar 2024
Response from Hotel Victoria Team on 13 May 2024
Dear Victoria,Thank you for your kind words! We are thrilled to hear that you received extremely friendly and helpful service from our staff during your stay at Hotel Victoria.We are also delighted that you enjoyed the fabulous Americano served at our hotel.Providing exceptional service and delicious beverages is what we strive for, and we're pleased that we could meet your expectations.Thank you for choosing Hotel Victoria, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Apr 2024
Response from Hotel Victoria Team on 7 May 2024
Dear Sheila,Thank you for your feedback. We are glad to hear that you found Hotel Victoria's location convenient for your needs during your stay in Downtown Toronto.Thank you for choosing Hotel Victoria, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Rodrigo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Victoria Team on 17 May 2024
Dear Rodringo,Thank you for your rating. We appreciate your feedback and hope to provide an even better experience during your next visit.Warm regards,Hotel Victoria Team

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent place to stay in Downtown Toronto. On my knowledge, I wasn't offered anything special as an Expedia VIP customer.
Stayed 5 nights in May 2024
Response from Hotel Victoria Team on 7 May 2024
Dear Jorge,Thank you for your feedback. We are delighted to hear that you had an excellent stay at Hotel Victoria.We apologize for any oversight regarding special offers or benefits for Expedia VIP customers. Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

2/10 Terrible

Jonathon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bed was awful and the shower barely worked, was not impressed at all.
Stayed 1 night in May 2024
Response from Hotel Victoria Team on 6 May 2024
Dear Jonathon,We are truly sorry to hear about your disappointing experience with the bed and shower during your stay at Hotel Victoria.Please accept our sincere apologies for any inconvenience or discomfort caused. Your feedback is invaluable to us, and we will address these issues promptly to ensure that they are resolved for future guests.If there is anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Gisela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Stayed 2 nights in May 2024
Response from Hotel Victoria Team on 6 May 2024
Dear GiselaWe are thrilled to hear that you enjoyed your stay at Hotel Victoria! Providing our guests with a memorable experience is what we strive for, and we are delighted that we could meet your expectations.Thank you for choosing Hotel Victoria, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Hotel Victoria Team on 6 May 2024
Dear Steven,Thank you for the perfect rating! We are delighted to hear that you had a wonderful experience at Hotel Victoria. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a luxury hotel, it's probably not your best bet. But if you are looking for a nice affordable hotel in the heart of Toronto so you can visit the city easily, shop and touch base, or have access to transportation. It's exactly what your are looking for. The hotel was nice, the room was not big and pretty basic, but the point was to visit the city, not to stay in the room. I was pleasantly surprised by some live music one night. Because of the small menu, we were not hoping for more than a convenient breakfast but it was actually delicious. The cocktails were also very nice and pretty inventive. Overall a great experience with an amazing staff, if we go back to Toronto, it will probably be the first hotel I will lookup.
Stayed 7 nights in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Michael,Thank you for sharing your detailed feedback with us. We're thrilled to hear that Hotel Victoria provided you with a great experience during your visit to Toronto.We're glad to know that you found our location convenient for exploring Toronto and that you enjoyed the live music and delicious breakfast and cocktails.Your kind words about our staff mean a lot to us, and we're honored to be your first choice for accommodation in Toronto. We look forward to welcoming you back to Hotel Victoria for another memorable stay in the future.Warm regards,Hotel Victoria Team

6/10 Okay

Jaya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Jaya,Thank you for your feedback. We value your input and are committed to improving our services. If there are any specific areas where you feel we can do better, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Warm regards,Hotel Victoria Team

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Andreas,Thank you for your feedback. We're glad to hear that you had a positive experience overall at Hotel Victoria. If there are any areas where you feel we can improve and earn a higher rating next time, please feel free to share your suggestions with us. We appreciate your support and hope to welcome you back for an even better stay in the future.Warm regards,Hotel Victoria Team

10/10 Excellent

Melville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for theatre & shopping . It would be nice to have a chair to sit on
Stayed 3 nights in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Melville,Thank you for your feedback. We're delighted to hear that Hotel Victoria's location was convenient for you.We appreciate your suggestion regarding having a chair in the room, and we will certainly consider this as we continue to improve our accommodations for our guests.Thank you for choosing Hotel Victoria, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Clean, friendly staff but older facilities.. should also have breakfast included in the booking as an option.
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Sheilla,Thank you for your feedback. We're pleased to hear that you found Hotel Victoria to be clean with friendly staff.We will take your suggestion into consideration as we strive to enhance our offerings for our guests.Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Viki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Viki,Thank you for your feedback. We're glad to hear that you found Hotel Victoria convenient and clean, and that our staff provided friendly service during your stay.We appreciate your kind words and hope to welcome you back to Hotel Victoria in the future.Warm regards,Hotel Victoria Team

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Victoria Team on 20 May 2024
Dear Miguel,Thank you for your rating. We are glad to hear that you had a positive experience. If you have any specific feedback or suggestions on how we can improve further, we would love to hear from you.Warm regards,Hotel Victoria Team

6/10 Okay

Gene

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very small ,No shelves or drawers to store things,Poor television reception.Beds and linens were very comfortable and the room was very clean.
Stayed 4 nights in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Gene,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your satisfaction is important to us, and we will strive to improve based on your comments.Thank you for choosing Hotel Victoria, and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Victoria Team

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear James,Thank you for your feedback. We value your input and are committed to improving our services. If there are any specific areas where you feel we can do better, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Warm regards,Hotel Victoria Team

4/10 Poor

Pawel

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Pawel,Thank you for your feedback. We value your input and are committed to improving our services. If there are any specific areas where you feel we can do better, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Warm regards,Hotel Victoria Team

8/10 Good

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Relaxed 1930 feel to it . Staff very friendly. Bedroom very dim But enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Sarah.,Thank you for sharing your feedback with us. We're delighted to hear that you found your stay at Hotel Victoria very comfortable and enjoyed the vibe of the hotel. We're also pleased to know that our staff provided friendly service throughout your stay.We apologize for any inconvenience caused by the dim lighting in your bedroom. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance the guest experience.Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

4/10 Poor

Elsi

Travelled with family
Disliked: Staff & service
Management was not helpful during our stay.
Stayed 4 nights in Apr 2024
Response from Hotel Victoria Team on 3 May 2024
Dear Elsi,Thank you for bringing this to our attention. We apologize for any inconvenience or dissatisfaction you experienced during your stay at Hotel Victoria. We take your feedback seriously and will address this issue to ensure that it is resolved and does not occur in the future. If you have any further details or concerns you would like to share, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,Hotel Victoria Team

6/10 Okay

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction zone, room was extremely small. No coffee maker in the room.
Stayed 2 nights in Apr 2024
Response from Hotel Victoria on 3 May 2024
Dear Dawn,Thank you for sharing your feedback with us. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our offerings to better meet the needs of our guests.Thank you for choosing Hotel Victoria, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Marg

Liked: Cleanliness, amenities
The location is excellent. Staff is friendly.
Stayed 1 night in Apr 2024
Response from Hotel Victoria on 3 May 2024
Dear Marg,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location and that our staff provided friendly service during your stay at Hotel Victoria. Providing a convenient and welcoming experience for our guests is our top priority, and we're delighted that we could meet your expectations.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Hotel Victoria Team

8/10 Good

Duane

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient and well priced for the area for the purpose of our visit.
Stayed 1 night in Apr 2024
Response from Hotel Victoria on 3 May 2024
Dear Duane,Thank you for your feedback! We're pleased to hear that you found Hotel Victoria convenient for your visit to the area. Providing value and convenience to our guests is important to us, and we're glad we could meet your needs.We look forward to the opportunity to welcome you back to Hotel Victoria for another pleasant stay in the future.Warm regards,Hotel Victoria Team