The Smile Hotel was quite different to what we had expected in the images. We had specified a non-smoking, double room in our booking. Upon checking in, we had been given a smoking room on a smoking floor, the bathroom smelled like someone had urinated in the bathtub. We brought this to the attention of a staff member at reception, who then told us that there were no other rooms available except a single room on a non-smoking floor, or a double room on a smoking floor. We informed him of the details of our booking (including the fact that I am an asthmatic) and presented our itinerary which clearly stated double room on a non smoking floor. It took about 30 mins at reception to then be told that there was a slightly bigger room (not single, not double) on a non-smoking floor which we opted to take. We were then told that this would be raised with the hotel manager. On the first night after midnight we moved our luggage to the slightly bigger non-smoking floor room, and then on the second night we again relocated to the correct room - which was apparently "not for sale". Having to move our luggage twice to relocate rooms on two consecutive nights, from two rooms which we did not book to one we finally booked, with no reimbursement for the nights we lost was not a good experience.