2/10 Terrible
Leonard
Business traveller, Travelled with partner
29 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
At $130,000 Yen a night ($6581 hkd, or $840 usd), this hotel is absolutely a rip off due to how “start-up” and lack of professional hotel experience they have.
Firstly, the rooms are incredibly tiny. The Standard double bed room I originally booked was only 220-240sq/ft (first video), and that was already close to $80,000 Yen. It was so small that I upgraded to the 2nd biggest room they have at $130,000/night, which is only $420-440 sq/ft.
Even for this premium pricing, the room was highly inadequate. Severely flawed designs, such as:
- no hanger for bathroom towels after the shower in bathroom
- no work area; electric plug in odd locations
- very rough bathroom set-up
- poor user experience in both hotel rooms. Feels like they rushed the opening of this hotel like a pop-up.
My blankets and bedsheets for the 2 beds smelled like sweat from the previous guests upon check-in.
The next day, i put up the room service sign, and went downstairs to the reception to complain about the the bedsheets and blanket.
After the housekeepers changed it, I realized the housekeepers didnt do anything else— no changing of towel, no refilling of water/coffee, emptying of trash, absolutely nothing.
Overall the service is at this hotel is just as bad as the room design. Every complaint or issued raised is followed by doubt and further questioning of whether it was the guests' fault or not. Even before the check-in, it was very difficult reaching the hotel reception. No responses.
Leonard
Stayed 5 nights in Apr 2024