Pan Pacific Hotels & Resorts in Tokyo

"The bed was hard and the AC in the room wasn't working, but the customer service was exceptional. I picked the tower view and it did not disappoint. From the moment we arrived and throughout our whole stay the staff was very helpful and accommodating. The location is also perfect because it is close to the shops without it being overwhelmingly busy. A bonus was that the limousine bus for the airport stops in front of the hotel."

"5 stars….. I absolutely LOVE my stay at this hotel EXCELLENT CUSTOMER SERVICE, VERY CLEAN, GREAT AMENITIES, BEST SPA, SURROUNDED MY STORES, LITERALLY CONNECTED & WAS A 5-10 MINS WALK TO HANEDA AIRPORT/ TRAIN STATION. I HIGHLY RECOMMEND THIS HOTEL. "

"Great location and beautiful hotel"

"Great hotel in a prime location. Lots of activities and good restaurants. Obviously rooms were on the small side but that is to be expected from the hotels in Tokyo. However, the bathrooms and tubs were awesome! Loved soaking in the tub after a long day of walking. Staff was very quick to address issues and were nice. Overall, we had an excellent stay and would highly recommend especially if you want to be in an area of lights and action. Definitely not the location if you are looking for bamboo forests and no one around."

"Amenities "

"Easy for bar hopping, foreigner friendly, and many spots to eat! Coming from a first-timer traveler and solo traveling. "

"Clean room, convenient location"

"The room was spotless and laid out in very neat manner The hotel staff were very professional and friendly. The hotel is located in a practical area not far from a train station. We had breakfast during our stay at the hotel, which was a mix of western and Japanese foods. All very good and recommended. A short walk into town offers a variety of local restaurants. We ate at a few of them. The restaurant staff in each case was very helpful on how to order. Enjoy the stay at the hotel. Highly recommended. "

"This was a great hotel in quiet area near the Tokyo tower. The breakfast was top notch. Very safe area and walkable to Shinjuku Station. "