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Reviews of JR-East Hotel Mets Shibuya

3.5 out of 5
JR-East Hotel Mets Shibuya
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 580 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Romina

Stayed 9 nights in Sep 2023

10/10 Excellent

Melinda

Stayed 11 nights in Mar 2023

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Superior Single Room for one night for me and my partner. Room was clean and well heated but it was a lot smaller than it looked in the photo. Regardless, we have no complaints as we expected it to be small being a business hotel in Tokyo but I would not recommend it for claustrophobes. Access is extremely convenient due to it being in the JR station itself.

8/10 Good

Hong

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lication hotel. Small room but clean. Hard to communicate w/ staff though they try to communicate & address issues.
Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Kenric

Stayed 2 nights in Nov 2022

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like how close this hotel is to Shibuya Station. The staff were very helpful!
Stayed 1 night in Nov 2022

10/10 Excellent

Donna G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with access to transportation and dining options nearby.

10/10 Excellent

Suzuko

Solo traveller
Liked: Cleanliness, staff & service
The cleaning staff was super friendly and helpful. Overall of the staff was very polite and accommodating. The train station is literally right in front of the hotel and the surrounding have great food choices. I will definitely come back if I ever visit Japan again

10/10 Excellent

Virginia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was central to everything - literally access to train station an elevator away and shopping! Minutes away from Shibuya Crossing - everything was easily accessible so was a great spot for us
Stayed 5 nights in Oct 2022

8/10 Good

Pei see

Business traveller
Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Yoichi

Stayed 1 night in Sep 2022

10/10 Excellent

CAROLINA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Peggy

Liked: Staff & service
Disliked: Cleanliness
Toilet was smelly when check in
Stayed 3 nights in Aug 2022

8/10 Good

Mutsumi

Stayed 3 nights in Jun 2022

8/10 Good

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right at the station.
Stayed 1 night in Jun 2022

10/10 Excellent

Jane, Helensville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for my two nights in Tokyo. I'm not familiar with the city and this hotel is right on Shibuya railway station which meant I could easily get to Narita airport. It's also perfectly placed for a day or two of shopping, dining and local sightseeing. The staff were very good and the hotel is clean and bright. The room was small, which is to be expected in a city like Tokyo, but not too small. The amenities were very good.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property meets the Japanese business hotel standard in its service, cleanliness, facilities, and location. The smallest room has a queen sized bed with one of its side stuck on the wall between the room and the bathroom which makes the entire room a little too small for one-two person but I think it is the Japanese common way to locate the bed in a room. I did wish for a lightly bigger room, but considering the low price, I felt like it was the best deal. The door to the bathroom had the wood pattern coating like some other walls in the room and felt well coordinated. The door was chrome from inside of the bathroom which made it look so clean and robust. It was a huge plus for me. Unlike other budget business hotels, the room had the decently sized so-called "unit-bath" that you see in regular apartments in Japan. In combination with the ground level main entrance, this hotel offers a very homy and relaxing experience as if guests live in this area. On the fourth level, there was a lounge space guests can relax and do some internet work with the public free wifi they provide. There is a complimentary coffee machine from which guests can get unlimited tiny cups of brewed coffee. The trash "shelf" underneath the coffee machine had the bin especially for the leftover drinks, in case guests cannot finish the coffee so that the trash won't be ruined to make it harder for the mandatory recycling obligation in Tokyo. I see it everywhere in Japan and I like it.
Stayed 2 nights in May 2022

8/10 Good

Brandon Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was good. That’s all.
Stayed 1 night in Apr 2022

10/10 Excellent

Estanis, Bilbao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is superb, right on shibuya JR subway station, next to convinience stores, restaurants, cafés and main roads.
Stayed 1 night in Apr 2022

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

mary ann

Stayed 1 night in Mar 2022

10/10 Excellent

Myles

Stayed 1 night in Feb 2022

2/10 Terrible

Kyle

Stayed 2 nights in Dec 2021

10/10 Excellent

Mary Jane

Liked: Staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Aubree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

andi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

10/10 Excellent

Freddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Power Shower
Nice spacious room. Fantastic strong shower. Excellent Location. Due to Corona buffet breakfast was stopped. I do not think the replacement choice was great, 4/10.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2020

8/10 Good

Yiu Hung

Travelled with group
Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great location to explore Shibuya area and also get train. Super easy to get Narita express. Paid 1000 yen to access our room an hour and half earlier than listed check in.
Stayed 2 nights in Mar 2020

10/10 Excellent

Jc, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property at Shibuya station. Great value for the area
Stayed 4 nights in Feb 2020

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Clean, friendly staff. Lots of complimentary amenities (face wash, shaver, hair comb)
Stayed 5 nights in Feb 2020

10/10 Excellent

Eileen, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would always book this hotel whenever we are in Japan as its so convenient and few steps away from Shibuya station. The hotel is super clean with friendly staff. Its also within walking distance to Shibuya shopping paradise. ✌
Stayed 9 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Clean and cozy. Staff was helpful to our needs
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2020

8/10 Good

Darunee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

8/10 Good

Jose Antonio

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities and service were excellent, and location very convenient to public transit. Shibuya is a great place as well.
Stayed 4 nights in Jan 2020

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We took the express train from Narita airport to the hotel door step, 75 mins ride. This makes it very convenient. JR Shibuya Station (New South Entrance) There is a Amenity station in the lobby, pick up whatever you need from there. Coffee & tea making machine for free drinks at the lobby sitting area. Check out time from the room is 11am but our departure flight was at 6pm, and they kept our bags till we depart, while we do our last minute shopping.
Stayed 4 nights in Dec 2019

10/10 Excellent

xiaozhetan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019