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Reviews of Hotel & Spa J-MEX - Adults Only

3 out of 5
Hotel & Spa J-MEX - Adults Only
2-5-6 Kabukicho, Shinjuku, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 122 reviews" "
Rating 8 - Good. 11 out of 122 reviews" "
Rating 6 - Okay. 5 out of 122 reviews" "
Rating 4 - Poor. 0 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bjorn

Stayed 3 nights in Apr 2024

6/10 Okay

Pyper

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked this because of the “adults only” element (thinking it would be nice and quiet) and the location (near shinjuku) - without being aware of what a Japanese love hotel was. The amenities in the room (sauna, karaoke) were fun but I would not stay here for an extended period of time. The longer we stayed, we realized the quirky/mismatched decor was mostly there to distract from stains, and although the staff were prompt and kind, it still never felt completely clean. Safety was also a concern as the lock was key based, we were always asked to return the key before leaving, and there was no second lock to prevent anyone from getting in while we were in the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t realize this was a love hotel when booking. The neighborhood and reception desk was extremely sketchy, but the room was amazing. Sauna and bath were great and the coffee & tea was delicious. The pillows were a bit flat and the condoms were too small, but there was a massage chair in the room with mood lighting & karaoke. Overall definitely worth the price if you’re looking for a cheap stay between hotels.
Stayed 1 night in Nov 2023

6/10 Okay

Jillian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Wouldn't do multiple nights...
I think some of the reviews on hotels.com for J-MEX are fake - I would never stay here for multiple nights again. The experience of a love hotel was cool, but not for multiple nights. Pillows/bed are not meant for a comfortable sleep, I ended up using my travel pillow but still had a sore body each morning. That being said, the amenities were nice and the room was certainly spacious.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kaelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful love hotel tucked away on a quite side street in Shinjuku! It is about a 5 minute walk to the nearest subway station, and also a 5 minute walk to enjoy the hustle and bustle of Shinjuku. The night life and dining is first rate, and the location makes it the perfect hub to be able to get anywhere in Tokyo easily by train. We've been here twice, and will definitely be back another time due to the sheer value and convenience.

10/10 Excellent

Keiko, Honolulu

Travelled with partner
Everything was great, location and amenities and staff service was very nice. It was very specious room and clean! I wish we have more time to spend inside the room such as karaoke and sauna in unit! Thank you so much!
Stayed 2 nights in Sep 2023

10/10 Excellent

Sok Hiang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ensuite Jacuzzi and sauna are the best things to have after a whole day's of shopping and walking.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
This place was truly amazing over. I accidentally left my shoes when leaving for Kyoto and sent a message to them asking if I could get them when I make it back to Tokyo the following week and they said it wouldn’t be a problem at all. Truly amazing hospitality. Would and will be staying again in the future.

10/10 Excellent

Jade Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay in Shinjuku. The room was clean and had everything you could possibly need. Love the little gifts. Will come back again on our next Japan trip!
Stayed 1 night in May 2023

10/10 Excellent

Christopher, Warwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had everything that I needed. If you forget anything I am sure they will have it there. The jacuzzi was amazing. My partner and I enjoyed it daily. Most staff spoke little English however they went out of their way to understand us with apps and we're very thoughtful. Highly recommended to anyone visiting Japan.
Stayed 6 nights in Apr 2023

10/10 Excellent

Adel

Stayed 5 nights in Mar 2023

10/10 Excellent

Dead

Stayed 12 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Like This Hotel.
I really enjoyed my seven nights here. The staff was friendly, my room was spacious, the bed was comfortable, I loved the shower room, sauna, & jacuzzi. I wished I had time to use the karaoke machine. Next time! The location was convenient. Most of my points of interest, including the train stations, was within a 10-minute walk. If I decide to stay in Shinjuku again, I would rebook this hotel.
Stayed 7 nights in Mar 2023

10/10 Excellent

YE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is being managed well above normal standards. All staff working in the different shifts were very helpful. The dry sauna and oversized bathroom equipped with a jacuzzi could easily beat most 5 star hotels.
Stayed 2 nights in Mar 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of great amenities (lotions, hair products, etc.). Enjoyed the mist bath. Helpful staff. Highly recommended! :)
Stayed 4 nights in Mar 2023

10/10 Excellent

Warren

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Spacious room with good facilities
Stayed 9 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
I had a rough first 24 hours..wallet left in cab and absolutely dead tired. Not only did they defer until the next day, they helped getting wallet back. Room was great and roomy, location great, would book again in a heartbeat.
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is incredible. As other reviews stated, don't let the "love hotel" status put you off. The rooms were bigger than standard rooms in Tokyo, the amenities were like no other hotel (better than 5* hotel), the staff, although a little language barrier, went way beyond to make sure your stay was comfortable. So clean, in-room whirlpool and sauna made me not want to leave. Quiet area but so much is so close and walkable. Higashi station is like 3 minute walk, and gets you anywhere you want to go in the city (connections sometimes). One thing I would say, if you have more than a backpack, take a taxi from Shinjuku station. I took limo bus into Shinjuku and rolled suitcase to hotel....next time I'll take a taxi from the station. It was dark upon arrival, and being my first time in Tokyo, it was a little tense walking to hotel. Don't let the area scare you after dark....as soon as I unloaded luggage and walked the area, I saw it was very safe and well patrolled by police. This hotel is amazing, and next time in Tokyo, it's a for sure stay here. Don't miss this one....it beats any 5 star hotel I've stayed in for quiet relaxation with amenities and staff that can't be beat!
Stayed 5 nights in Feb 2023

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. The amenities are amazing and it was in a great location. The staff was lovely. We will be back!
Stayed 7 nights in Feb 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to Higashi-Shinjuku station. The staff was incredibly thoughtful and attendant to needs. The bathtub was incredible!

10/10 Excellent

Timothy John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property deserves more reviews as it’s a great place to stay. Ignore the area where it’s located and you will find an amazing hotel that has massive rooms for a decent price. The English speaking staff member who took me to my room was super nice and they even gave me a welcoming gift. The rest of the staff although they didn’t speak English did their best to help. Also 2 free drinks and water per day.
Stayed 3 nights in Aug 2021

10/10 Excellent

wJw, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first stay experience at an Adults Only hotel in Japan and we were impressed with the cleanliness of the hotel/room, and the amenities this boutique hotel offers. My wife loved the steam room right in our unit. We did not try the Karaoke or the in-room Jacuzzi bathtub. The hotel left us small gifts for New Year's and a farewell champagne on our last night. Very thoughtful and impressive service.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So this is a love hotel - but don't be turned off by that! It's actually quite classy and pleasant, and a great place to stay for a full vacation in Shinjuku! There are a lot of great things about this hotel: - Incredibly conveniently located in Shinjuku, without any of the accompanying noise (it's tucked away in a side street) - Friendly staff who know when to help and when you would prefer privacy - Adorable room with an absolute plethora of amenities!! - Hot tub and sauna en suite! - Very reasonable priced! All in all, I would definitely stay again!
Stayed 3 nights in Nov 2019

10/10 Excellent

Kate, Dorset

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place. I booked it on the strength of the reviews it received. I had never experienced a Japanese Love Hotel before, but can confirm it did not feel seedy at all, in fact it was rather luxurious. The lovely Suzuki gave us a warm welcome and allowed us to check in early, which was so much appreciated after a long flight from the UK. We were also gifted a bottle of Cava on our last night, which regrettably we were unable to enjoy due to a very early start to fly home. Am planning on returning to Tokyo asap and wouldn’t want to stay anywhere else. Huge thumbs up. It was perfect for our stay.
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect way to spend the last couple days of our trip in Tokyo! Great amenities and a very helpful staff that was always willing and happy to help with any issues, and they also helped us call a taxi upon check-out.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is nice staff are friendly comfortable the only bad thing is that every-time I leave the hotel I have to give them the key back overall happy satisfied
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff was super nice and they always had an English speaker to help. We arrived early so we checked our luggage and when we returned to check in our luggage was already in the room. They also helped with taxis and made sure the driver new were we were going. 5 stars for great service
Stayed 3 nights in May 2019

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From well pleased guests
I would have liked a softer bed and more songs on the karaoke. More cosplay options but besides that it was an ideal hotel. Also we weren't served breakfast which made us sad. We really enjoyed our stay and would recommend to friends to stay as well as stay again next time we are in Tokyo. I give you 4.8 stars out of 5 stars. I thank you for the wonderful stay and best service I've received any where.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our experience here! The hotel is situated on a street full of Love Hotels which is so unique. Check in was easy, the lobby was cool looking, and the room was laid out perfectly and about double the size of any other rooms we stayed at in japan. Loved the sauna, the jet tub with Tv, and different lighting options. Plus the goodies like face masks, naughty things and stocked bathroom amenities. Would absolutely stay again!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved this place, we stayed here on our last day of our trip and Im so glad we did! It had everything you could possibly need you could party or relax up to you! you could lounge in the jacuzzi and watch tv, or drink and sing karaoke. Also the room is huge (in comparison to anywhere else we stayed in Japan)
Stayed 1 night in Apr 2019

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the amenities of the room, the in-room sauna and jacuzzi were phenomenal and made the ending to a long Asia trip perfect. Our only negative experience was with ordering room service. We ordered twice and the first time was with a female staff person, all went well. The second male staff person that took our order seemed inexperienced and we received the wrong order despite our use of pictures to avoid the potential language barrier. Otherwise, good location, close to all night life and restaurants in busy Shinjuku area. Beds could be more comfortable. complimentary water was a nice perk.
Stayed 3 nights in Mar 2019

10/10 Excellent

K T E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American Review 10/10 Stars
This hotel is not only super convenient for travelers, but SO LUXURIOUS! Don’t let the stigma of this being a Love Hotel sway you from booking. Mary Lou is the English speaking staff and she will explain all the functions of the room for you—plus she’s super nice! The room is complete with a sauna, jacuzzi tub, karaoke, surround sound audio, AND you can rent a Wii U from downstairs if you want. The hotel also give you a bag of souvenirs, bubble bath, and Epsom salts too! A great place to relax! The Higashi-Shinjuku station is just around the corner and There is SO much to do around the area. Perfect hotel for a Tokyo stay!
Stayed 1 night in Jan 2019

10/10 Excellent

Alison, New Jersey, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although I believe that this hotel is normally hourly, or nightly, stays, we stayed for almost a full week. The hotel staff was accommodating and friendly, despite a language barrier. The executive concierge, as well as Maryann, another staff member, were especially helpful. Our room was made spotless every day. The amenities were amazing (sauna and jacuzzi in room, karaoke, free adult entertainment and video on demand, lots of items and toiletries to borrow or rent, 24 hour chinese food). Although the hotel was fully booked most of the time, especially on weekends, we never heard anyone - rooms are soundproofed. We were so comfortable, happy and impressed. This hotel is in Kabukicho, which is a nightlife part of town. Golden Gai (many small bars) is nearby. There are many smaller train stations nearby, and Shinjuku station (also a big mall) is a 10 minute walk. Harajuku and Shibuya are a quick train ride away. Overall, this area was very convenient, fun, and safe. On the weekends, it gets very busy with people partying, but on weekdays and mornings, it is quiet and serene. Highly recommend staying.
Stayed 2 nights in Nov 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy!Do not be put off by 💗 hotel status at all
Lovely hospitality, great hotel- so not be put off by love hotel status! Great service (Suzuki amazing and gave us a gift for our 5 yr anniversary ❤️) close or walking distance to lots of cool things to do - Gyoen Park, golden gai (bit of a rip but nice to see🤨) omoide yokocho (👍 some nice spots) and all the great shops and bars etc. Fab 2 days, recommend. Tbh some of the other love hotels near this one look older and less nice. This one is really nice and a good base for travelling - enjoy!
Stayed 2 nights in Nov 2018

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel
Overall, this is a great place to stay. The staff are extremely friendly and welcoming. It is an easy walk to lots of fun places in Shinjuku, and just around the corner from 2 subway lines. The room has a lot of fun features, like a karaoke machine, huge selection of free movies (adult movies and traditional Hollywood movies), 2 person tub, and sauna. And, on the last night of our stay, we returned to our room in the evening to find a bottle of champagne on ice for us. It is a love hotel though, so if you are uncomfortable with flipping through the channels and randomly hitting porn, this probably isn't the place for you. The only cons: 1) The bed was really, really firm. I believe the bed was closer to a traditional Japanese futon than a western style mattress. 2) I believe smoking is permitted in the common areas, so the lobby and hallways can smell like cigarettes. Not a big deal, but if you are someone who has a really strong aversion to that smell, that might be a turnoff.
Stayed 4 nights in Oct 2018

10/10 Excellent

Terri, SYD Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a must stay for any couples wanting to explore Tokyo. For a start, check in finished at 11pm. But our flight was looking to arrive late so we would potentially miss the check in time. We emailed the hotel the situation and they assured us that we would be fine to check in and no fee would be charged. We had a goody bag waiting for us, with an explanation on how to use all the amenities by an English speaking staff member. The room had karaoke, a spa and a seperate sauna, a bidet and plenty of free water, towels and robes. Shinjuku is only a 5 min walk, with stations all around! We travelled on the rail system with ease to Mt Fuji, Ikebukuro and Akihabara! The Golden Gai is a 5 min walk and the street the hotel is on is a quite street. The room was cleaned each day and the free face masks bubble bathes, coffee, tea, water and towels were restocked each day. We had big days 9f exploring and walking. We can't stress enough how amazing it was to come back after each day to a spa, sauna and a stocked room. The staff were AMAZING!!! So helpful and lovely each day. We received a bottle of champagne on our last night with some cheese crackers. We enjoyed the sparkling wine in the spa with the 'party lights ' as we called it, in our last night and slept like babies for our big flight. Thank you Suzuki and Team. We will be back again!!!! We loved Tokyo and Japan!
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Suzuki was a great concierge with excellent communication and hospitality.
Stayed 4 nights in Oct 2018

10/10 Excellent

GL, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel J-mex is the best hotel i’ve stayed. Just a little base for comparison: i’ve stay at corner suite in Aria Vegas, villa suite in Naraya Costa Rica, etc. I love the fun, privacy,hospitality and just overall amazing-ness of this hotel. We stayed at the room where the jetted bathtub was huge with a sit in the middle and a TV so you can watch whatever you want while taking the best bath of your life. The water pressure is amazing. They also have this acrylic stool so you can sit while showering and the shower head can be adjusted at varying heights. There's also a wet sauna in the bathroom. I can just stay in that bathroom forever. The body wash, conditioner and shampoo are all full size. They also gave you a bath towel in addition to the bath sponge along with various bath bubble packages. Truly incredible . There were 3 different types of bath robes: a yukata, a thin white bath robe and a thick bath robe. So you can choose whichever one you wanna wear. There was also a microwave and 1 mini bar and 1 mini fridge. The sink outside has a stool for you to sit. And best of all is the Japanese toilet with the bidet that cleans you and also cleans itself. Location wise: the hotel is close to Higashi-Shinjuku station. Around 10-13 minutes walk from the Shinjuku main station. I’m in love with Tokyo and hotel J-Mex is one of the reasons why
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel/room with friendly and helpful staff.
Greeted by the super friendly manager(who spoke excellent English) and shown to the spacious room(with a kindly offered gift waiting for me). Sauna room was bliss and a something I didn't expect. Housekeeping was superb and leaving/returning hotel was no hassle at all. Near to Golden Gai and Shinjuku/Shin Okubo stations. 5*; absolutely recommended - mainly due to exceptional customer service.
Stayed 13 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*****5 STAR HOTEL⭐️⭐️⭐️⭐️⭐️ This hotel was a DREAM find!!! The staff were all extremely helpful and friendly, Suzuki gives top-notch customer service! Our room was very clean & organized. We were given gifts along with free water and juices, and the room was supplied with fresh yukata robes daily :D Every room has its own personal sauna & hot tub, and yet the shower set up alone is beyond relaxing (there’s even a t.v. in the shower/hottub if that’s your style)!! When leaving the hotel, you can go any direction and you’ll run into something amazing and worth while, very walkable area day and night! I would definitely recommend, and rebook myself!!!! 5 STARS ⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in May 2018

10/10 Excellent

Jake, Worldwide traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel for couples!
The room was super clean, fresh towels and all you need everyday! perfect location and excellent atmosphere. we will definitely return.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very welcomed by hotel staff and Suzuki who spoke good English. Great in-room amenities and clean.
Stayed 1 night in May 2018