Standard Room, Multiple Beds, Non Smoking
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Reviews of G-stays Shinjuku

2.5 out of 5
G-stays Shinjuku
Kabukicho 2-3-7, Tokyo, Tokyo

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 12 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious. Amenities were great. Check in was smooth and checkout was seamless. Only issue is a lack of a small chair or something to sit on other than the bed. Loved our stay, would stay again.
Stayed 2 nights in Oct 2019
Response from DAVID on 24 Oct 2019
Thank you for staying at our hotel. We are happy to know you had a good time.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from DAVID on 24 Oct 2019
Great to hear you had such a good time. It was a pleasure hosting you. Hope you can come back some time!

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from David on 29 Sept 2019
Thanks for your booking. I'm glad you enjoyed your time here.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient spot
A convenient hotel with nice rooms located a short walk from the night life of Shinjuku.
Stayed 2 nights in Sep 2019
Response from David on 13 Sept 2019
Thank you for the positive feedback Anthony. I hope to have you stay again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fair hotel
Pros: The room is good, location is great, the staff is very friendly and helpful. Cons: room freezing in winter. Even with heater switched-on for hours, I struggled to get a shower. There was some maintenance work going on, probably in few weeks that won't be a problem.
Stayed 1 night in Feb 2019
Response from DAVID on 19 Feb 2019
Thank you for your feedback. We appreciate that you have taken the time to outline your experience. Yes the maintenance work has now been completed. Sorry again for the inconvenience. Nice to hear you enjoyed the location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small gem
Fantastic location in Tokyo, this is a nice little place at a good price. Rooms are good for 2 people but too small for 3 as the futon bed takes up ALL the floor space. New heaters are good and come equipped with tea/coffee facilities , a single ring job, sink, fridge, etc. Spotlessly clean linens and a very comfortable bed. Bathroom is also tiny and while hot water is quickly available, the older system means it can be either scalding or freezing in the shower, hard to regulate. Customer service is great-I left glasses behind and they will post them to me.
Stayed 5 nights in Jan 2019
Response from DAVID on 26 Jan 2019
Thank you for choosing to stay with us. We appreciate your positive feedback.

6/10 Okay

BC

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
near public transport and shops. room big enough for 2 adults but 3 is quite a squeeze. wifi is excellent. if u just need a place to sleep during peak periods where hotels are scare, this is good enough.
Stayed 8 nights in Dec 2018
Response from DAVID on 5 Jan 2019
Thank you so much for your review. Yes it is in a really convenient location. We are pleased to know that location was good for you.

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, convenient for buying food and going out for dinner. Front desk was really helpful and friendly, made settling down very easy and great communication overall
Stayed 9 nights in Nov 2018
Response from DAVID on 17 Dec 2018
Thanks so much for your nice review Andy. We look forward to seeing you again in Tokyo.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
G Stays good and bad
The location was good, however, need to take a cab to Shinjuku express bus terminal to Airport, though one train station away but with luggage, can't carry it on staircases of train station. Toilet was extremely small. Reception too wasbsmall. See pictures attached. No daily housekeeping, only once during our week stay. Confusing rule, one staff told us daily twice change of tower and another said 4 days change of towel once.
Stayed 2 nights in Dec 2018
Response from DAVID on 14 Dec 2018
Thank you for your feedback. We appreciate that you have taken the time to outline your concerns, and we will definitely look for ways in which to improve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from DAVID on 7 Dec 2018
Thank you for staying at G-stays Shinjuku. We are so happy to hear that we were able to meet all your needs. We are looking forward to accommodating you again.

6/10 Okay

Jotshna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fantastic location, could be cleaner
Fantastic location, very spacious room for the price, would be very good value if it was just a bit cleaner
Stayed 2 nights in Nov 2018
Response from DAVID on 7 Dec 2018
Thank you for your review of our hotel. We appreciate your feedback and I can assure you that we will be looking into your comments.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2018
Response from DAVID on 19 Nov 2018
Thank you Antonio your review is deeply appreciated. We hope you were able to spend a memorable moment in Tokyo and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very near at the tokyo metro subway station which is good. The bathroom is quite small which is a little hard to move but it is bearable. The staff were so nice and approachable
Stayed 6 nights in Oct 2018
Response from DAVID on 7 Nov 2018
Thank you for staying with us. We appreciate you spending your time to write to us. When you travel to the Tokyo area in the future, we sincerely hope that you will consider our hotel for your next stay.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near Shinjuku center!
5 minute walk to center of Shinjuku and around the corner is a train station which is convenient. Tons of food options down the block - 7eleven was our favorite (better than America). Room was perfect for us. We had a coffee/tea in the room and bed was so comfortable. Wifi was great. Even though it's not in the center of Shinjuku it was a perfect location for us to move around and be near the center of Shinjuku. Would definitely stay here again!
Stayed 3 nights in Oct 2018
Response from DAVID on 6 Nov 2018
Thank you for taking the time to write a review of our hotel. Your comments on our location are very much appreciated. We hope you will consider us for your next Tokyo trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very accessible to key amenities
Had a pleasant experience at G-stays Shinjuku for my 6-day trip in Tokyo. The staff were brilliant - always friendly, kind and a pleasure to interact with. The apartment was reasonably-sized for a unit in downtown Tokyo, and could fit my family of three adults. Cleaning service though, is only offered for stays longer than 4 days, so do note this if you're fussy about cleanliness (my family was fine and we went without any cleaning service for the whole stay). The local area was quiet but very accessible to key amenities (e.g. subway station, McDonald's and konbini stores were all within a 4-minute walk). Would definitely stay here again!
Stayed 6 nights in Oct 2018
Response from DAVID on 22 Oct 2018
Thank you for staying at G-stays Shinjuku. We are so happy to hear that we were able to meet all your needs. We are looking forward to accommodating you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No frills place to crash, near all of Shinjuku
Closer to a hostel than a hotel. Bathroom was smallest I've ever seen, very short shower facilities. It appears they service the rooms only once every four days, and you need to separate your own trash. Room was a bit on the small side, but perhaps average for Tokyo. Construction was ongoing next door which was quite loud, but that's not any doing of the property so that was not reflected in my rating. Service was great and had no problems whatsoever.
Stayed 2 nights in Oct 2018
Response from David on 21 Oct 2018
Thank you again for staying. Yes we keep prices down by offering cleaning midway through your stay instead of daily cleaning. Yes trash separation is a regular part of living/staying in Japan, I hope you can understand that it is a normal way of life here. Thank you for being so understanding regarding the noise.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel near Shinjuku
The room is small but was amazed with the amenities they provide in the room - microwave, washing basin, coffee maker, ironing board and iron with nice shampoo and conditioner too. Toilet is very small but acceptable as there is a shower curtain so able to keep the area dry. Location is fantastic as it is very near to a station and is within walking distance to Shinjuku area. Good stay if you are out and about most of the time. The only con - it can be noisy in the night with people walking past and making noise....
Stayed 1 night in Oct 2018
Response from David on 11 Oct 2018
Thank you for staying at our hotel Francis. We hope you had a good time. We are looking forward to meeting you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location good value for money friendly staff. What more could you want. Would definitely stay again.
Stayed 1 night in Sep 2018
Response from David on 3 Oct 2018
Thank you again for staying Daniel. Glad you enjoyed your time in Shinjuku.

10/10 Excellent

Yun ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended, worth your money
Great location that is near the metro, less than 100m away, Super convenient . Amenities are great and the room is clean and spacious . Even has a stove and pots and pans. Manager was friendly and accommodating too, in all highly recommend
Stayed 1 night in Feb 2020
Response from David on 15 Feb 2020
Thank you so much for highly recommending my place Yun Ching. It was a pleasure assisting you during your stay. We hope you get the chance to come back and stay with us again.

4/10 Poor

YUSUKE

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2020
Response from DAVID on 27 Jan 2020
Hello Yusuke. We are not sure why you weren't pleased with your stay. We are always striving to do our best and take care of our guests.

10/10 Excellent

Verified traveller

チェックインが 早かった
Stayed 1 night in Apr 2019
Response from David on 12 May 2019
ありがとうございます。 お楽しい時間を過ごした喜んでいます。

10/10 Excellent

Hyeonin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다른 도쿄 호텔들보다 넓어서 좋았습니다(캐리어 펼칠수 있음) 에어비앤비 개념이라서 청소를 해주진 않지만 어차피 3박4일 정도 머물면서 특별한 경우가 아니면 청소가 필요없다고 생각해서 괜찮았구요 히가시 신주쿠역 바로 근처라서 스카이라이너를 이용하면 공항으로 이동하기 편합니다
Stayed 3 nights in Mar 2019
Response from DAVID on 12 Mar 2019
Thank you for staying at G-stays Shinjuku and taking your time to write this review. We were happy to read that you enjoyed our location and hope to see you back again.

8/10 Good

hanchin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족하는 숙소 입니다~
전반적으로 만족합니다. 싸이렌 소리는 새벽시간에 간혹 한,두번 들리고 그외에는 듣지는 못했어요~ 방청소를 매일 해주시는줄 알았는데,,, 혼자 떠난 여행이라 크게 상관은 없었고요 마지막날 저녁 비행기여서 체크 아웃시간 연장을 물어봤는데 무료로 연장까지 해주셨어요~ 다음에 도쿄로 여행간다면 다시 예약하고 싶은 곳이에요~^^
Stayed 3 nights in Jan 2019
Response from DAVID on 28 Jan 2019
Thank you for staying with us on your recent visit to Tokyo and for your review. Thank you for recommending our hotel to other guests.

8/10 Good

Verified traveller

Liked: Staff & service
두명은 추천합니다
우선 위치 백점 서비스 백점 청결도는 아쉬웠고 생각보다 방이 작아서 3명이 지내기에는 힘들었네요ㅠㅠ 저희가 체크인, 체크아웃 시간을 지키지 못했는데 다 이해해주셔서 정말 감사했습니다
Stayed 1 night in Jan 2019
Response from DAVID on 22 Jan 2019
Thank you for staying with us. We look forward to another chance to serve you.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient and the room condition is general
Stayed 7 nights in Dec 2018
Response from DAVID on 31 Dec 2018
Thank you so much for your nice review! We are pleased that your stay was enjoyable.

4/10 Poor

Verified traveller

Stayed 5 nights in Dec 2018
Response from DAVID on 31 Dec 2018
Thank you for staying with us. We look forward to another chance to serve you.

2/10 Terrible

yunlkel

Liked: Staff & service
Disliked: Property conditions & facilities
内鍵がついておらず、場所も歌舞伎町の奥で人も少ないのでとにかく怖かったです。設備は、アパートの一室同然のような感じで、あまり清潔感はありません。テーブルも無いため、飲食等をどこでするのか不明でした。何事もなくチェックアウトはできたので考え過ぎなのかもしれません。ただ、歌舞伎町という土地柄上、何があってもおかしくないと思います。
Stayed 1 night in Dec 2018
Response from DAVID on 10 Dec 2018
I'm sorry that you were not pleased but we are confused. You booked an apartment in Shinjuku very near the most popular area and then you complain about being in Shinjuku! Also, the photos clearly show the furniture and layout of the room. Next time please think more carefully. Thank you

8/10 Good

Andrea

Clean, nicely decorated.
Stayed 2 nights in Nov 2018
Response from DAVID on 29 Nov 2018
Thank you for choosing and for staying with us Andrea. We deeply appreciate your positive feedback.

8/10 Good

jeffrey s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Adecuado para una noche en la zona de shinjuk
Stayed 1 night in Nov 2018
Response from DAVID on 12 Nov 2018
Thank you for staying at G-stays Shinjuku Jeffrey. We also thank you for taking your time to leave a positive comment.

10/10 Excellent

Trine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell
Helt fint hotel i nærheten av t-bane. Hyggelig personale, veldig hjelpsomme. Rent og god luft. Veldig fornøyd med hotelloppholdet.
Stayed 2 nights in Oct 2018
Response from David on 4 Oct 2018
Hi Trine. I'm really happy to know you had a great time at the hotel. Thank you for staying.