2/10 Terrible
Jade
26 Oct 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Super terrible and strongly not recommended to stay**
1. First shock, reception was nobody when we arrived. After getting help from nice japanese who stay around the are, The service guy who claimed himself as the owner came to welcome with bad attitude and excused himself that he informed how to check-in via message in the day we came. Seriously! Informed us while were flying!
2. The secound shocking, rooom was a super dirty and the picture advertisements in Expedia was contrasted in the reality. The towel had a lot of hairs and the toilet was dirty either.
3. The peak thirdly, Bad manner service guy! the last night staying, we were forced to leave from the living by the service guy from we met. His manner was so really bad and dare us to give 1 star feedback.I started complain him about service and the situation we met. He shown his aggressive react and told us to leave if we didnt like this place. After that, he called the police and accuse us to the police that we were attacked him.
Finally, we got a nightmares here and this place ruin our trip in Tokyo. We have been travelling for more than 10 times and never seen this terrible experiences with hotel in Japan. I wrote a comment so long for warnning the travellers do not book hotel if you dont wanna get such a bad experinces like us.
Goddam Cocoro Inn. Never be back forever!
Jade
Stayed 6 nights in Oct 2023