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"Great hotel. Very large and comfortable room. Very convenient location. Spa is perfect. Had a minor issue checking in where the staff member couldn't find my reservation, which seems to be a recurring issue based on reviews, but was quickly resolved."

"The staff and room were wonderful. The cleaning staff were amazing and friendly, including the housekeeping manager, who gave my daughter colored pencils and a coloring book. If we needed something, the front desk were happy to help. The room advertised having a capsule maker (Nespresso), but our room did not. I asked the housekeeping manager and she explained that some rooms have it and others have the French press; however, she said I will have one brought to you. The front desk girl brought it up a short time later and apologized for disturbing us (she didn’t..,she was just being polite). I really enjoyed the hotel, especially having an indoor pool in the winter. This was the perfect place for two adults and a toddler. The only difference we will do next time is try the two bedroom apartment, as our daughter will be older."

"We had a lovely stay at this hotel. The location is absolutely perfect — close to everything we needed and ideal for exploring the area. The room was clean, comfortable, and well looked after, which made our stay really easy and relaxing. Would definitely recommend for anyone looking for a convenient and tidy place to stay. "

"Clean room and very friendly staff, great breakfast. Easy access to old town hall."

"The room was excellent. The location was excellent, and the staff were very helpful."

"Love this hotel. It’s a bit outbid the city but 1 underground train ride will get you there on the U5 line. The vibe is great. Rooms are excellent. Staff wee really helpful. Dinner is not too bad a selection, fresh and priced ok. When booking. Book with Brekky. It’s a great breakfast bar. There’s not a huge amount around the location that I could see. Helpful supermarket shop underneath. But just two stops up the underground is a massive shopping centre. Only downfall is hotel info. It’s very much an online help yourself kind of thing, and I’m sure it’s all there. That would suit many, just not me. There is a great laundry in the basement. Plenty of space to lounge around and enjoy the atmosphere that a vibrant hotel offers. I’d definitely go back. I’ll definitely give this place a 5 star rating. "

"Great"

"The room was very spacious and very warm. Location was walking distance to bus and rail station, city center sights and Christmas Market. Staff were friendly and helpful. "

"Initially given a very small room with no shower facility (just a bathtub). Staff happily accommodated our request to change rooms. New room was very nice. Breakfast was delicious. Staff were all friendly. Location was excellent. Gym and sauna both required a fee to use."