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"Great stay and great service. The hotel was overbooked, so our host went out of his way to find us a nicer room nearby. Also did the safari through the hotel - couldn't of asked for more!"

"Cabanas located in trees - you are literally sleeping outside. Different experience, but nice. Be aware that animals may enter, and the river is very close by, so maybe not so good for people who needs complete silence to sleep. Staff very helpful and nice!"

"First of all, when I went to 'Palugaha pilgrim resort' it was locked. Even the mobile was not reachable. I had booked this thro' Expedia. Fortunately the auto rickshaw driver was knowledgeable about the place so took us to a nearby place. This did not have any name but there was someone to entertain us. He claimed that was the Palugaha resort & also said there was no intimation from Expedia reg my booking. However, he was kind enough to arrange the room for us. After that, everything was fine....

"It was extremely difficult to check out. They do not have the facilities for customers to use a credit card. The girl at the front desk is nice but she is over worked; she cooks, cleans, wait tables and acts as thr receptionist too. The room was not ready at 3:30. The owner does not have much understanding about working with Expedia.com. He spoke to me rudely on phone and I do not think he and his staff are properly trained in hotel buisness. It was a mess at the checkout time and they insisted...

"Guy who worked here did not speak english at all. And we didnt get our room when we arrived because the owner said there was some payment problems even tho we showed the booking refrence."

"We verbleven er met 3 kinderen in een kamer op de bovenverdieping met prachtig uitzicht, voor de laatste nacht kregen we een upgrade naar de nieuwe chalets naast het mooie zwembad. Dit hotel blinkt uit in service, de beste van onze reis door Sri Lanka. De bediening was erg vriendelijk voor ons en de kinderen en maakten ons verblijf fantastisch! De eigenaar spreekt perfect Engels en regelt alles wat je maar wil, safari's vervoer etc. Prachtige en mooi onderhouden tuin en zwembad, kortom een...