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"Well managed property friendly staff very respectful "

"Please stay here if if you can. Best place we stayed at in Sri Lanka. Literally everything was beyond perfection. "

"very good service. They will take care of you and location is very beautiful. They could improve on clean towels, door mats etc but we can still manage"

"had a short stay at kithala and we were given a very warm welcome by the front office team .. they make you feel at home and invited us to light the Oil Lamp which is a symbol of respect ..it was very special ..wish we had stayed for few more days !! "

"very good"

"Nice property when you visiting yaps national park. Safari driver will pick you up from this location. Nice lake front location with very friendly staff"

"Beautiful people and location "

"Toilet Malfunctions – The toilets in the room were not functioning properly. They were not flushing or refilling, causing significant inconvenience. No Room Change Offered – Despite reporting the issue, the hotel did not offer an alternative room or any assistance to resolve the matter. Language Barrier – None of the staff members were able to communicate in English, making it very difficult to get help or explanations. No Buffet Service – The hotel failed to open the buffet as expected, with no prior notice or explanation. Disturbance at Night – There were multiple incidents of people knocking on our door in the middle of the night, which was alarming and unacceptable. Poor Service – Overall, the service provided by the staff was unprofessional and unhelpful. Random Door Knocking – We felt unsafe due to unexplained and random knocking on our door throughout the night."

"This was a great value. It is a beautiful property right by the river. The foliage is superb and the staff work tirelessly to keep the grounds clear of plant droppings. The only negative was the WIFI which try as they might it never worked consistently. "