Tilgate Hotels, Crawley

"The restaurant food was poor quality and very expensive compared to previous visits. "

"Good wi fi building is a bit tired but my room was good. Reported bedside light not working which was noted immediately "

"Room was clean but sparse, and quite compact with one extended length window. Bed was very comfortable and coffee/tea/hot cocoa, bottled water and cookies were the amenities. Bathroom was wet-bath style but worked ok. Touch-pad light, heating/cooling, and blind controls worked fine and if you have smartphone, check-in, digital entry key, and check-out all worked fine, thought elevators were sometimes picky with the smartphone digital key to allow access to floors that rooms were on. Would stay again for overnight, but probably not more than one night."

"Comfy"

"Room was perfect, nice and clean and staff very helpful. "

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Very convenient to stay in for early morning flight out."

"Room was lovely but because it was on 1st floor we got woken up by delivery lorry at 7am"

"Great pool, small gym but efficient, onsite restaurant a bonus. Good breakfast."