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"Airport shuttle was ok , we got in late at night and the shuttle no longer runs so we paid 25 us for a cab "

"The hotel looks extremely nice outside and inside however there is a major infestation of roaches! I was super upset to find 5 roaches on my first night. They couldn’t accommodate me because they were fully booked. However they tried to compensate us with a free dinner each at their restaurant. However, we were already disgusted and disappointed. The second night as I was packing there was a roach INSIDE on a shirt. I immediately packed ALL of my belongings and called the front to send someone to take all my bags to my car. I would say the staff all tried to accommodate us but I was over it and wanted out! In my defense this stay should’ve been free and this was unfortunate because the hotel really is super nice but having roaches?! Makes it a 1/10!! Staff was 10/10 "

"Our stay was absolutely fantastic. Everybody was so helpful."

"Staff is very friendly and helpful in providing tips on local places and restaurants. Rooms are clean and close to mall and restaurants. Restaurant, swimming pool, gift store and many more facilities within the hotel."

"The staff is outstanding!! They go out off the way to make your stay pleasant and to solve any problem. The breakfast is very good and very complete and is so well situated…… full of restaurants and shops around…..definitely we will come back . "

"Not so good "

"Everything was good but they have to fix the jets in the jacuzzi so they work the enjoyment of a jacuzzi is the warm water and the jets pulsating "

"Emigration into SJO was 2hrs. Drive from SJO to hotel was nightmare. Hotel was really great."

"Great hotel. The rooms were clean. The restaurant and entry were quite nice. We had breakfast in the morning which was delicious. The staff was accommodating and helpful. There’s tons of stuff to do right near the hotel. There’s a great food court only 100 feet from the entry with over 10 different restaurant options. The multi plaza was only a five minute walk down the road."