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"Clean room "

"We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake! "

"Great room, customer service and breakfast buffet. Everything was really nice. The rooftop restaurant had great food and vibes. Defs worth the price! "

"Overall very good experience "

"Restaurant menu can be greatly improved "

"Very good food and clean and no mosquitoes "

"Friendly and helpful staff. Good varieties for breakfast and dinner"

"A great heritage place to stay for a few days of exploring Alleppy, beaches and the backwaters, located across a local road by the massive beach. Hotel is a lovely well maintained old traditional building with a swimming pool and restaurant. Paid a bit more for a large traditional room with a large shared lounge and outside seating area next to the pool. Great restaurant and chef with a good menu choices for breakfast, lunch and dinner also serving alcohol. Guys in the restaurant very helpful and made us feel welcome - a big thankyou to Lee and his colleagues for looking after us so well. Google maps does not realise that highway 66 is on two elevated sections of flyover, so you cannot access the property from the flyover by the beach - you have to navigate through the adjoining Cullen or Palace roads to the beach and hotel under the flyovers."

"We enjoyed Backwater Resort very much. We stayed 1 evening before an overnight houseboat trip. We enjoyed the resort so much we returned for another day just relaxing. The staff are all super accommodating and everyone greets you in passing. 5 star service. The rooms are done very well with real wood furnishing. It is isolated from the city but so quiet and relaxing. Finally, great lake views."