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Reviews of Oaks The Entrance Waterfront Suites

4 out of 5
Oaks The Entrance Waterfront Suites
89 The Entrance Road, The Entrance, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 740 out of 2171 reviews" "
Rating 8 - Good. 812 out of 2171 reviews" "
Rating 6 - Okay. 360 out of 2171 reviews" "
Rating 4 - Poor. 167 out of 2171 reviews" "
Rating 2 - Terrible. 92 out of 2171 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with views of the lake. Staff were friendly and eager to please.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gonny

Liked: Cleanliness, property conditions & facilities
I have stayed at the Oaks the Entrance for over 30 years off and on, at least 6 or 7 times per year, weve gone through their upgrades and renovations at vareous times, we cannot find fault with them, we love going there, and yesterday i received a complimentory bottle of wine with some cheese and crackers..first time ever which was a great surprise for me..thank you to the staff at the Oaks the Entance...
Stayed 1 night in Apr 2024

10/10 Excellent

Hollie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mal

Travelled with partner
Room decor was a bit tired, no daily servicing and insufficient cleaning materials to cover the stay Nice location on the waterfront
Stayed 4 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Mal,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management.

10/10 Excellent

Raj

Travelled with partner
Liked: Cleanliness, amenities
Absolutely fantastic customer care and support.
Stayed 2 nights in Mar 2024
Response from Hotel Management. on 18 Apr 2024
Dear Raj,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere
Stayed 2 nights in Mar 2024

6/10 Okay

Alana

Travelled with partner
Over all stay was ok. Place definitely needs some maintenance. Loved the location and that it was so close to everything.
Response from Hotel Management on 7 Mar 2024
Dear Alana,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management.

6/10 Okay

Sarah

Travelled with partner
Great shower pressure in 1980s retro feeling apartment. Unfortunate that our view was a dirty rooftop of the shop and living beside us. Bedroom area was good.loged the sliding doors. Check in was a lengthy process only one person on front desk and 4 people waiting. Parked in council cark park as Oaks carpark was additional $20. The stay was comfortable.
Stayed 1 night in Feb 2024

2/10 Terrible

Ruby

Stayed 2 nights in Feb 2024

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
Recommend this hotel I will be returning soon Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Tiarne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Injae

Stayed 1 night in Jan 2024

8/10 Good

Jason

Liked: Cleanliness
Great location & the view from ocean view room was excellent. Rooms could natbe do with an update, but not too bad for the price.
Stayed 2 nights in Jan 2024

8/10 Good

Aleksandar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good thanks
Stayed 2 nights in Jan 2024

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is in need of a refurbishment. Chair fabric fraying. Tape used on outdoor furniture. Not enough outdoor seating near pool. Gym was terrible, carpet looked damp. Carpets were uneven and bubbling up. Pool was full, loud music,smoking and alcohol consumption in the pool. Our air-conditioning unit had cigarette smoke coming into our room from the next door room. The location and view was great.
Stayed 1 night in Jan 2024

8/10 Good

ranin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice places near water and kids playground
Stayed 4 nights in Dec 2023

8/10 Good

Saif

Travelled with family
Disliked: Property conditions & facilities
The lifts smell very bad The room needs to be renovated. It’s very old.
Stayed 3 nights in Jan 2024

10/10 Excellent

Carol

Liked: Cleanliness, amenities
Despite the varied reviews of this property I found my studio with water views very adequate, clean and stocked as listed. The hotel overall is dated and needs upgrading, but I was very happy with my room. The woman at check-in was very pleasant and helpful regarding parking. The only problem was slamming doors.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sireli

Travelled with family
Liked: Cleanliness, room comfort
Best of the best.
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, and roomy. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Stayed 1 night in Jan 2024

6/10 Okay

Sheridan

Stayed 4 nights in Jan 2024

8/10 Good

Jacinto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Hotel Management on 16 Jan 2024
Dear Jacinto,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excellent

Jasmina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shout out to Tessa at the front desk for her amazing professionalism and excellent customer service skills. She is a credit to your establishment.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Jasmina,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Robert,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

4/10 Poor

Omar

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Winsome

Travelled with family
Great location, just across from the beach.
Stayed 3 nights in Jan 2024

10/10 Excellent

NICHOLAS

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

yuri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Jackie

Travelled with family and small children
Disliked: Amenities
Spent majority of the day waiting for the lift, it’s inconvenient when u have children with you and you wait 15 minutes each time you want to go up or down the lift.
Stayed 1 night in Dec 2023

2/10 Terrible

Sarah, St Helens Park

Disliked: Amenities, property conditions & facilities
This property would have been beautiful 30 years ago. The room itself was run down, we were put in a 2 bedroom room even though we only requested a single room which we initially thought was great however one of the rooms was being renovated and was a construction site with no carpet, glue on the floor and a water leak(puddle on the concrete) that smelt like mould. The sofa bed was broken and had a sign on it not be be unfolded as it was broken and the tv didn’t work at all. The pool is very run down, tiles coming up around the pool and in the pool itself. The hotel is in a prime location, with a park out the front and overlooking the water. And the staff were so lovely. It’s just a shame the room was such a letdown. We attempted to call the hotel numerous times after leaving however they never answered the phone and when requesting for a callback online no one called you back.
Response from Hotel Management on 13 Nov 2023
Dear Sarah,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

4/10 Poor

Corey

Travelled with family
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Corey,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

8/10 Good

Angelica

Travelled with partner
Liked: Amenities
Another good stay at The Oaks, our go to for The Entrance. Great location, reasonably quiet and comfortable rooms. Nothing fancy, a bit shabby in part, but always a satisfactory stay.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 17 Oct 2023
Dear Angelica,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness
A little out dated.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Ian,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

6/10 Okay

Nichole

Stayed 2 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Nichole,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Good

Jacqueline

Nice view from the balcony. Very central location. The pool area and water was cold so we couldn’t enjoy sitting there. Seemed to get very windy as it’s situated on level 2. All of the shops and restaurants underneath were closed on a Monday so I’d suggest staying here another night.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 13 Oct 2023
Dear Jacqueline,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excellent

Xiaofan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
we loved the area, nice and clean, playground just outside the building, easy and good for our kids.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 13 Oct 2023
Dear Xiaofan,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was fine
Stayed 5 nights in Oct 2023
Response from Hotel Management on 13 Oct 2023
Dear Gary,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 Excellent

Jocelyn

Stayed 2 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Dear Jocelyn,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

6/10 Okay

Brett

Travelled with family
This property needs an upgrade
Stayed 2 nights in Oct 2023
Response from Hotel Management on 8 Oct 2023
Dear Brett,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

10/10 Excellent

Ramona

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in Sep 2023
Response from Hotel Management on 8 Oct 2023
Dear Ramona,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

4/10 Poor

Verified traveller

Disliked: Room comfort
Never again..
Check in took a while as only one person working the desk.. room was good size but needs a lot of work. King size bed is 2 singles pushed together. Would have to be the most uncomfortable bed I have ever tried to sleep on. My side sloped.. and I would roll to the middle.the other side the bed had no support at the side it had obviously been sat on to many times. The air con was super noisy and the louvres were broken off. Furniture needs a good clean. The dryer door was broken. There was no internet for the first couple of days and no TV reception for the first 3 days. They said that they had a blackout and were trying to get it fixed. Asked to be oved to another room with a view and told yes they would. Didn't happen. Asked for a mattress topper for the bed as it was super uncomfortable and told yes. That afternoon when we got back to the room no topper. Went and asked at reception and said that they would look into it. Mattress topper was brought to the room but I had to put it on the bed as the service staff were no longer working at that time of the day. So I had to strip the bed and put the topper on. Location is the only good thing about this hotel.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Anonymous,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing. Area is unsafe and we were advised not yo walk far at night. Property is old, furnishings worn and stained. No amenities were open. View was excellent but not worth the price. Would not stay again or return to the area.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Stephen,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel management

6/10 Okay

Glenda

Liked: Cleanliness
Thanks for the mattress topper to assist with the old bed. Last day no TV . It was done for 24hrs.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Glenda,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel management

10/10 Excellent

Neshan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
all good thank you except TV couldn't get it working properly
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Neshan,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great views.
Staff always very helpful and friendly and lovely position overlooking the water. Close to everything.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Anonymous,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

8/10 Good

Meg

Travelled with partner
We stay here frequently and we’re always happy with our stay. One gripe with our last room…the fridge was incredibly noisy.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Meg,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

6/10 Okay

Jennifer

Reception staff “William” very helpful and professional. Nice man Property tired and in need of TLC
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Jennifer,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Cameron,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

10/10 Excellent

Brent

Stayed 3 nights in Aug 2023
Response from Hotel Manager on 9 Oct 2023
Dear Brent,.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

6/10 Okay

Andreas

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I am a property professional with 30 years of experience and this place was a total disappointment. The pool area, the gym, the balcony, the internal stairs in the loft apartment - shocking, all of them. The place should be shut down and completely refurbished and everyone knows it. The owners do not want to spend a cent on this place and it is blatantly obvious. Such a shame.Will not recommend to anyone.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 9 Oct 2023
Dear Andreas,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management