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Reviews of Oaks waterfront apartments by the Merton’s

Oaks waterfront apartments by the Merton’s
The Entrance, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

7.0/10

Cleanliness

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

John b.

Great location
All things in the property worked but it could use a good clean. I feel it is a 3 star property at a 4 star price. Picked up the key from a very rude waitress in a cafe but returned it to a very polite friendly waiter at the same place. Location was great and close to beach and restaurants and shops.
Stayed 3 nights in Feb 2024

4/10 Poor

Melissa

Travelled with family and small children
Disliked: Cleanliness
The tv didn’t work, there was sand in our beds even the sofa bed had sand. There was long black hairs all through the bathrooms. The linen wasn’t fresh the sheets had pilling on them and the towels were small and dried stuff. Not overly impressed especially for the price.

10/10 Excellent

Bek R.

Liked: Cleanliness
Perfect location. Clean and spacious. Very friendly and easy communication. Amazing stay 👍
Nicole was very easy to communicate with. Property was very clean and in a perfect location. Thankyou. Will definitely stay here again
Stayed 2 nights in Jan 2023

10/10 Excellent

Anissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Close to everything and free parking :)
Stayed 1 night in Dec 2022

4/10 Poor

Samantha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not impressed when booking that I wasn't told this was a private apartment and The Oaks has Nothing to do with the state of the apartment. I booked for 2 adults and 1 child to find the apartment only had 2 towels and 3 sheets. Not enough for 3 people. And it was not cleaned. SO we were expected to dry what the emergency cleaner had put in the washing machine. Communication with the "owner" was okay but there was no support from the concierge which was very very disappointing. It was such a shame as we had stayed before and it was wonderful. We might stay again but book direct with the hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

Kathryn T.

Liked: Cleanliness
Clean and comfortable
Host is delightful and accommodating. Property is clean and well maintained. Great central location.
Stayed 1 night in Dec 2021

8/10 Good

Karen

Travelled with group
Liked: Amenities, property conditions & facilities
Communication was fantastic and was assisted with checking in late. One downfall was the cleanliness - glasses had to be washed before use, there was a paper cup left from a previous rental and there wasn't any shower gel/soap for the shower.
Stayed 1 night in Nov 2021

6/10 Okay

Jodie Y.

One night stay
Property was clean inside but balcony was dirty with food scraps and cigarette butts. Balcony door didnt work properly. View of building next door. Overall, property was clean inside and tidy, just outside let it down. Check in process was not ideal as the hotel staff were not helpful.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Building is dated, staff were friendly. Location is good.
Stayed 2 nights in Apr 2021