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Reviews of Blue Mountain Springs Resort

3 out of 5
Blue Mountain Springs Resort
796468 Grey Road 19, The Blue Mountains, ON

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 173 reviews" "
Rating 8 - Good. 66 out of 173 reviews" "
Rating 6 - Okay. 40 out of 173 reviews" "
Rating 4 - Poor. 18 out of 173 reviews" "
Rating 2 - Terrible. 10 out of 173 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Javier

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You could hear every footstep and noices from the unit above. It was imposible to sleep.
Stayed 2 nights in Feb 2022

6/10 Okay

Tom

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Elisheva

Travelled with family
Very small and crowded for 6 ppl. Tried to contact property in advance with questions and received no response.
Stayed 1 night in Feb 2022

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
OK Stay
The unit was a little out of date and we had some trouble connecting to the internet. There was not cable, but apps to watch TV which was ok but unusual. The ski locker was not usable and the outside light was blown out making the stairs more trecherous than they needed to be at night.
Stayed 1 night in Jan 2022

2/10 Terrible

Blair

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Jan 2022

10/10 Excellent

Tristan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Rossi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient close to the hills clean and spacious
Stayed 1 night in Dec 2021

4/10 Poor

Forough

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I book for spring resort they give me Greek resor
Stayed 1 night in Oct 2021

6/10 Okay

Tanis

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The studio itself was nicely appointed and easy to find. However, the lock on the door was old and difficult to figure out. Once we (eventually) got it open, the door could not be locked from the inside, and the balcony had a railing that was loose. Both of these are BIG safety concerns and should be fixed immediately.
Stayed 1 night in Oct 2021

2/10 Terrible

Barb

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Chantel

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room smelled very strongly of cigarette smoke, we had to open the door for hours to clear it out. The bed sunk in and we had to sleep right on the edge to avoid rolling into the centre.
Stayed 1 night in Sep 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness
Blue Mountain Resort Springs
All was ok. Resort room was much smaller than expected. Picture on website needs to be changed to current name.
Stayed 1 night in Aug 2021

6/10 Okay

joe

Travelled with family
Disliked: Staff & service
No office staff on site.
Stayed 1 night in Aug 2021

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at Blue Mountain was great experience.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Good location. Place was a bid run down cosidering the ridiculous per night price. I battled the toilet the whole 2 days. Plunger in the tank was leaking and toilet constantly running without intervention. Definitely not worth the price but we still had a great trip .
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Staff & service
The WiFi was not working at property plus there was not enough toilet paper ….
Stayed 2 nights in Jul 2021

6/10 Okay

Taylor

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This resort is disgusting. We started off in a room but asked to be moved immediately. The second we walked in we were hit with a stench of mold and smoke. The counters were covered in crumbs, the kitchen utensils were filthy, earwigs crawling around everywhere and half the lights didn’t work. The bed had pee stains and wasn’t even on a bed frame, just sat on the floor of filth. After going through numerous numbers we were finally able to contact someone that was affiliated with this resort (The front desk was closed). We explained the situation and begged for a refund as we were very uncomfortable to stay at this hotel. She had zero sympathy and said we can move to a room two doors down. Same thing happened with this room, dirty and smelly. The fire alarm was ripped off the wall, only one small light in the room worked, but luckily this bed was actually off the floor this time. Once again we called the “staff” and they explained they didn’t have any rooms left and they could send a cleaning lady to the room- but we had to be out of the room for an hour. All of this should had been done prior to checking in. This hotel is not cheap enough to be treating customers like this. PLEASE find somewhere else to go, it will lessen your chance of getting bed bugs or breathing in that disgusting air. So many better options out there.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Jessica

Liked: Cleanliness, room comfort
Not really what I was expecting or advertised
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021

8/10 Good

nikola

Stayed 1 night in Feb 2021

10/10 Excellent

Ashley, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean! Super cute. Close to the village. Owner was very helpful. Highly recommend
Stayed 1 night in Dec 2020

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Milarey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was happy with our stay wish we can stay more days
Stayed 1 night in Dec 2020

8/10 Good

AAdd, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was hesitant about booking due to COVID etc. Very straight forward on all fronts. Studio had everything needed and very clean. A few cosmetic things needed. Overall we were very satisfied. Good value for money. I would book again.
Stayed 2 nights in Dec 2020

8/10 Good

Kayren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute but small
Cute, very small for a supposed suite! Clean!
Stayed 1 night in Dec 2020

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Jennifer-Giselle

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2020

10/10 Excellent

Jus, Richmondhill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is perfect, quite, the room and bed are tidy up and clean.
Stayed 2 nights in Nov 2020

2/10 Terrible

Yerlin, Toronto

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The services are the worst! The front desk is closed. They changed for a room that I never get. Asked me to pay more money for a security deposit when everything was closed! The owner extremely rude!!! I won’t ever recommend this place to stay or anything.
Stayed 1 night in Oct 2020

8/10 Good

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Becky

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2020

2/10 Terrible

Deanna

Disliked: Staff & service, property conditions & facilities, room comfort
Never again
Requested hypoallergenic room - unscented and no chemicals and it smelled of perfume. Floors were dirty. Floors were also all lifting up, chaos was all ripped and couch was old and dirty.
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2020

6/10 Okay

James, Mississauga

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Rooms are outdated and need renovations. Sound acoustics are terrible as heard person walking on the floor above which made it difficult to sleep
Stayed 1 night in Aug 2020

8/10 Good

Maureen

Travelled with family
Liked: Room comfort
When we arrived we didn’t have the checkin details and had to make numerous calls in order to get that info. As a result our checkin was considerably delayed. The room was nice but the floors had a film on them which was awful.
Stayed 1 night in Aug 2020

8/10 Good

Paul, Bowmanville

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice area close to the village, close to collingwood, close to the water. A little pricey for what you get. Payment structure a little weird. Paid up front two weeks out for some. The day before for the balance and then a surprise payment of 300 for a deposit which I hope to get back. Otherwise this will go from pricey to ridiculously high. Was not pleased with the checkin procedure. Was supposed to get a email with lock info to get in. Never got it and had to phone and leave a message. They got back to me half and hour later and texted me the code and unit number. Was good after that other then the queen bed really is to small unless you want to cuddle all night. So the overall experience I would have to give it 3 of five stars. The only thing that made it better was the scenery.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty well for our trip. Though we were out 90% of the time. We only come very late at night to sleep and first thing in the morning, we are out.
Stayed 2 nights in Aug 2020

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, room comfort
The spot is amazing, at the bottom of the mountains. The condos are good ,
Stayed 1 night in Apr 2020

6/10 Okay

Chris, Hamilton

Liked: Amenities
Disliked: Cleanliness
we had to do some cleaning once we entered, dust all over coffee table, dirty kitchen counters, and we were charged a 70$ cleaning fee as part of price, we should have charged a small fee for our effort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wasn't aware when I booked that there would be a $70 cleaning charge on top of the room rental. I felt that it was a bit high as it's only 1 room and VERY small. I think it's a bit expensive. The place was freezing when we arrived as well as the heat wasn't turned on. The Floors also move when you walk as if the tiles are coming off. It was fine for one night but I certainly wouldn't want to spend a whole week there.
Stayed 1 night in Feb 2020

6/10 Okay

Noelle

Travelled with group
Disliked: Staff & service
Not great.
The condo itself was fine. WAY smaller than it seemed when booking. We thought it would be two private bedrooms but that wasn’t the case. Definitely too small for 6 people. There was a pull-out sofa but it was super uncomfortable and the mattress was warped. Not suitable for adults to sleep on...maybe one or two small children...check-in was a complete nightmare... no one at the front desk had any information for us because our listing was private, so I had to call a phone number that I searched for relentlessly in e-mails, because the confirmation only had the number to the resort which like I said, couldn’t help us. Getting a unit number and door code just wasn’t smooth sailing. Coffee maker was broken, the place was a bit dusty in some places. Not really worth what we paid for it just for one night, and in the future I’d probably stay somewhere else. Check in was late and check out was early... just not worth what we paid.
Stayed 1 night in Feb 2020

6/10 Okay

Esther

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

2/10 Terrible

Jordan j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had absolutley no idea how to check in as noone is on site. Never got and email regarding unit number. Called hotels.com and they told me they could not contact anyone. Finally found an email in my junk mail and got into the unit. It was freezing cold inside and took 3 hours to heat it up. Flooring is falling apart and very hard to keep warm. Would not recomend.
Stayed 1 night in Feb 2020
Response from Mickey Donev on 14 Feb 2020
Hi Jordan, I am sorry to hear about those issues but I find it little odd that you never bothered to speak with us about all the issues during your stay. For all you mentioned in your review you were supposed to contact us so we could help you. At this point neither you will get our help neither we will see a happy customer in you. Sincerely,

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2020