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"“We understand your concerns but we have work to do” is what we were told when we noticed and heard that the roof above our room was being renovated. The banging was so hard, stuff were falling off the surfaces in the rooms. Then he followed up that “the construction is only from 10 am until 6 pm!” After many hours of waiting, we were moved to another room"

"The place is beautiful. Service can improve a lot in speed and quality. The people working at the hotel are very nice, but they are clearly short on staff and that has an impact in the speed it takes to get served on food and drinks. Contemplating that this a hotel that has no nearby restaurants, and they expect to purchase everything from them, this is an area they need to improve a lot to make it worth it to return. "

"En las todos todo se ve muy bonito. Pero la realidad es que las camas están horribles y son muy duras. Así mismo las almohadas de la peor calidad en el mercado. Las sábanas también. Las cortinas no funcionan pues entra toda la luz y hay un gallinero abajo que entra tod el ruido. La peor esperiencia jamás vivida ! No vayan ! "

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"Hermoso hotel y atención de primwra "

"Friendly and considerate staff Clean rooms and beautiful hotel. Perfect place for a retreat. "

"Great room, good food at the restaurant. Neighborhood is not close to Tepoztlán center"

"Excellent , we will come back"

"Excelente servicio y atención por parte de Hector y Alberto. La temperatura de la alberca muy agradable."