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Hotel Valle Místico

3.5 star property
Mountain views set the stage for memorable dining experiences and rejuvenating spa treatments at this peaceful retreat where relaxation comes naturally

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Hotel Valle Místico welcomes travelers to a mountain sanctuary with a garden and lobby fireplace. Unwind at the outdoor pool or enjoy massages at the spa. The restaurant serves local and international dishes all day, and free WiFi keeps everyone connected.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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About this property

Hotel Valle Místico

  • Hotel in the mountains
  • Consider a stay at Hotel Valle Místico and take advantage of free continental breakfast, a terrace and a garden. Indulge in a detox wrap, Ayurvedic treatments and a deep-tissue massage at Valle Místico, the on-site spa. The on-site local and international cuisine fine-dining restaurant, Via de Campo, offers breakfast, brunch, lunch, dinner and al fresco dining. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • A round-trip airport shuttle (surcharge), express check-out and express check-in
    • Massage treatment rooms, a gift shop and concierge services
  • Room features
  • All guest rooms at Hotel Valle Místico offer perks, such as premium bedding and separate dining areas, in addition to amenities, such as free WiFi and minibars.
  • Other conveniences in all rooms include:
    • Egyptian cotton sheets and down duvets
    • Bathrooms with rainfall showers and shower/bath combinations
    • Balconies, separate dining areas and ceiling fans

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 300

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 100 per cent for credit card payments

The front desk is open daily from 9:00 AM - 9:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets stay for free

Welcoming dogs only

1 total (up to 15 kg per pet)

Pets cannot be left unattended

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1500.0 per stay
  • Cleaning fee: MXN 250.0 per room, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 1800 per vehicle (one-way)
  • Pet deposit: MXN 300 per stay
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 100 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Hotel Valle Místico have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Hotel Valle Místico pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a deposit of MXN 300 per stay.

How much is parking at Hotel Valle Místico?

Self-parking is free at this property.

What time is check-in at Hotel Valle Místico?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Valle Místico?

Checkout is at noon. Late checkout is available for MXN 300 (subject to availability).

Does Hotel Valle Místico provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1800 per vehicle applies.

Where is Hotel Valle Místico located?

Situated in the mountains, this spa hotel is within 1 mile (2 km) of Jardín Xolatlaco and Los Venaditos Waterfall. Tepoztlán Museum Carlos Pellicer Collection and New Tepoztlán Market are also within 3 miles (5 km).

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Reviews

Reviews

8.0

Very good

8.8

Cleanliness

7.2

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 6 out of 17 reviews
Rating 8 - Good. 8 out of 17 reviews
Rating 6 - Okay. 1 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
El camino para llegar es totalmente inaccesible ... es terraceria y piedra ... la alberca es sucia... los muebles de las habitaciones son muy poco cómodos ... la relación precio calidad es muy mala ... pues por ese rango de precios compiten con hoteles en la zona mucho mejor equipados
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Roberto

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Pésimo servicio

En general el lugar es lindo , pero el servicio es muy malo . Solo tienen a una o 2 personas a cargo del restaunrante , el servicio es lento. Los cuartos no cuentan con televisión ni A.C. La relación costo servicio es pésima Me queda mucho a deber
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encantador.. tiene todo, privacidad, excelente atención de todo el personal, buenos servicios de spa, el restaurante delicioso. Felicidades
Stayed 1 night in Nov 2019
Verified

8/10 Good

Eduardo Cuauhtemoc

Liked: Cleanliness, property conditions & facilities
Servicio lento en el restaurante
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y cómodo para relajarte, la atención muy buena!!!
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Neftali

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lamentablemente al ir entre semana nos toco que todo estaba en mantenimiento, el restaurante no estaba abierto, en la mañana siendo los únicos huespedes el jardinero estaba podando los arboles debajo de nuestra habitación.
Stayed 1 night in Apr 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, excelentes instalaciones muy amables y agradable vista, pero el camino para llegar al hotel es complicado y en malas condiciones
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el lugar es excelente, para relajarte totalmente, sólo a la comida del restaurante le hace falta más sabor rico. la carta es muy buena pero el sazón le falta y es importante porque de ahí no sales. Todo lo demás espectacular nos la pasamos súper bien.
Stayed 1 night in Mar 2019
Verified

8/10 Good

ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con una vista hermosa, muy buena atención, las instalaciones me gustarin, un excelente lugar para pasar un rato apartado del ajetreo de la ciudad y súper tranquilo.. Altamentente recomendable y con gusto regresaría
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Verified

8/10 Good

José Manuel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2019