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"The room was very clean and the staff were very friendly. The event center was run very well. "

"I wanted a balcony but ended up on the 2nd floor with a regular window. We still made the best out our of stay and staff was very helpful "

"The toilet did not work properly. The shower flooded the bathroom. When we requested help witj tje toilet no one came in a timely way."

"Everything was good "

"Good"

"This is a beautiful historic hotel. However, the AC / heating system is not good enough to accommodate the variation of temperatures in spring. We arrived on Thursday night. The weather that day was in the 70s. The room was at 76 degrees, with no choice more than to open the windows in a night that was raining since earlier. I complained to the front desk staff and they say the system is either AC or heat. Period. Their offered a fan which we took to help alleviate the heat inside. We had to sleep with open windows and all the humidity from the rain coming, plus the noise that fortunately wasn't much, but still. I inquired the next day, that was going to be colder , and fortunately the heat wasn't on that day. We ended staying for the additional 2 nights, just because the weather was more favorable. At the price point of this hotel, the lack of ability to regulate the temperature is pretty much unacceptable. So, if you want to stay there, pick winter or summer. Not Spring, not Fall. "

"We enjoyed our stay very much! There were some inconveniences. The shower head was not working well. It needs to have the calcium buildup removed or just be replaced. The breakfast could have been warmer. And lastly the doors leading from the lobby to the rooms are need of some adjustment so they make less noise. With that said I highly recommend the hotel. The rooms are clean, comfortable and the staff is friendly."

"We had a non functioning hot water handle in the bathroom. The engineer couldn’t budge it without a wrench! So we didn’t have use of that but the hotel was trying to be accommodating except they couldn’t give a discount or comp because we booked through a 3rd party! If only I knew! I won’t be using hotel.com because there’s very little that could be done except through them and there wasn’t an easy way to get in touch with them so it probably went unreported! Don’t want to say never again but this has soured us on using any other or this, 3rd party service."

"Excellent customer service. Everyone was so friendly and helpful. The place is beautiful and so clean!! Would love to stay here again!"