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Our family checked in after hours and the staff were really accommodating, making sure that the room was available and warm upon our arrival.
The room was incredibly clean and it was great that the TV came with netflix and other apps which was perfect for kids.
The room and bathroom was spacious and clean.
I liked it being close and walkable to town.
Didn't like the people upstairs playing music ALL Saturday night!
This should be monitored better.
But overall the staff were friendly and the room was suitable for our needs.
Jos and Judy
Stayed 3 nights in May 2024
6/10 Okay
Willow
Travelled with family
9 May 2024
Liked: Staff & service
Quite out dated but staff very friendly and flexible.
We didn’t like the fact that the water pressure and the temperature of water drastically dropped while showering or when using the sink. And it took a while to return to normal flow with expected temperature.
We were able to check in early and the room was great. Well appointed and clean. The parking is tight but not terrible. The restaurant next door is a bonus and well worth a visit.
We arrived after dark so can't give a comprehensive review. We just needed beds and they were comfortable.
A full length mirror other than the one in the bathroom corner would have been welcome.
Barbara
Stayed 1 night in Apr 2024
Response from Pavani on 24 Apr 2024
Thank you
8/10 Good
Jane
5 Apr 2024
Liked: Cleanliness
Loved that it was ten minutes walk to township where you could access everything. Property clean and tidy. Though room has kitchenette there was no sink and washing up had to be done in bathroom sink. Great property if you want to just rest and be close to town and eat out. Great that it has a restaurant at front so you can walk from your room to eat.
I missed the check in hours but the manager lives onsite so came right out and gave me my key. There’s a restaurant next door that was open late which was very convenient. Room was very clean and seemed like it had been recently repainted and recarpeted.
The manager was very helpful when we explain to him they would not let us bring our car and jet ski down to the motel he went out of his way and came up with us and got our car and jet skis with us he said they had no right to do that to us and they just didn't know what was happening around Taupo although it directing traffic
Philip
Stayed 1 night in Mar 2024
Response from Pavani on 15 Mar 2024
Hi Philip,Thanks for staying with us. We appreciate your feedback!
We were late arriving as my car had broken down and the Manager had tried contacting me but didn’t have my mobile through wotif… so on arriving the reception was closed. It was 8.40pm. I phoned the reception number and she kindly explained they had tried but knew I’d be coming and left my room open with the key inside. I just needed my rooms number. No issue. Totally thoughtful and kind in sorting out my room even though I was late checking in. Was pleasant and understanding on the phone and sympathetic. A lovely experience.
jane
Stayed 1 night in Feb 2024
Response from Pavani on 16 Feb 2024
Awww thank you for youe lovely comment.Would love to host you again.
Great option for price. Nice views across to Lake Taupo. Just a bit of traffic noise and outside of property could do with gardening particularly whrn room overlooks it
Jennifer
Stayed 2 nights in Feb 2024
Response from Pavani on 15 Mar 2024
Hi Jennifer,Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Sandra
Travelled with partner
12 Feb 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like the mess around the steps leading up stairs to our unit. The motel is connected on to the back of a hotel/restaurant. I also thought the shower floor was dangerous as when wet was very slippery. I had to wear jandals on my feet when showering
Very nice motel, new bathroom and renovated room with a small kitchen. Though even easier to pop into the pub next door for dinner 😊
Friendly welcome and all round pleasant stay.
Constantine
Stayed 1 night in Feb 2024
Response from Pavani on 12 Feb 2024
Hi Phillips,Thanks for staying with us. We appreciate your feedback!
Clean and up to date interior, comfy bedding and helpful front desk staff. Lovely view of the lake as well.
Prerna
Stayed 2 nights in Jan 2024
Response from Pavani on 12 Feb 2024
Hi Prerna,Thanks for staying with us. We appreciate your feedback!
8/10 Good
Glenis
31 Jan 2024
Liked: Cleanliness, staff & service
Although the unit was clean and tidy there were limited facilities: e.g. no stove elements or saucepans to cook breakfast and didn't enjoy having to wash dishes in the bathroom sink. I also found the steps up to the unit a bit dangerous and I cut my heel on one of the steps when coming down. A stand to put suitcases on would be good and some hangers in the wardrobe. Otherwise all ok thanks for the opportunity to stay at Twin Peaks, Taupo.
Glenis
Stayed 1 night in Jan 2024
Response from Pavani on 15 Mar 2024
Hi Glenis,Thanks for staying with us. We appreciate your feedback!
8/10 Good
Sharon
Travelled with family
28 Jan 2024
Liked: Staff & service
Nice location and view of lake from upstairs room.
Sharon
Stayed 1 night in Jan 2024
Response from Pavani on 12 Feb 2024
Hi Sharon,Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Haydn
28 Jan 2024
Haydn
Stayed 2 nights in Jan 2024
Response from Pavani on 25 Mar 2024
Thank You
6/10 Okay
Eileen
27 Jan 2024
Liked: Cleanliness, staff & service
I had thought there was an in house restaurant, which there wasn't. The pub next door was alright, but very noisy and not what I was expecting for an in house restaurant, and there was no breakfast available.
Eileen
Stayed 1 night in Jan 2024
Response from Pavani on 25 Mar 2024
Thank You
8/10 Good
Geraldine
23 Jan 2024
Liked: Cleanliness, staff & service
Geraldine
Stayed 1 night in Jan 2024
Response from Pavani on 12 Feb 2024
Hi,Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Mathew
20 Jan 2024
Mathew
Stayed 2 nights in Jan 2024
Response from Pavani on 15 Mar 2024
Hi Mathew,Thanks for staying with us. We appreciate your feedback!
Very friendly greeting on arrival and guided to my unit. Unit clean and tidy. Good pressure shower over bath. Bath could do with a hand rail to assist with getting in and out. Kitchen well equipped and all electrical appliances are in good working order. Had a slight hiccup with sky/television as it appeared the last guest had altered some settings. Duty manager tried to rectify it but had to leave it for a technician the next morning. She was also willing to move me into the next free unit if the problem wasn't solved. Problem was solved and received a few text messages from duty manager to check that it was still functioning. Cleaning staff all friendly and positive. I had five days at the unit and found it very relaxing and peaceful.
Sharon
Stayed 5 nights in Jan 2024
Response from Pavani on 12 Feb 2024
Hi Sharon,Thanks for staying with us. We appreciate your feedback!