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"Wonderful staff, delicious breakfast, clean rooms, solid wifi, perfect location right next to Shin Shirakawa station"

"Staff was great… room wise could do some improvement as it feels rundown. Toilet was small. When check in and gone to the said level the lights on the floor were off… had to turn on our mobile phone lights to get to the our room."

"Although the hotel building and its facilities are a little bit old, the room is very clean and hotel staff are very friendly. It takes about 15 minutes’ walk from New Shirakawa (Shin Shirakawa) Train Station, or you can catch a taxi at about 1000 Yen. There are several restaurants located within five minutes’ walking distance, however, it is relatively far from downtown Shirakawa and Komine Castle."

"The accommodation was pleasant. The staff were very helpful and the onsen was wonderful. The little extras made the stay even better, gift in the fridge, fresh water each day, free ice cream and yakult when using the onsen, the manga library and storing our bags post stay before we caught our train. Only thing to improve was the dark curtains that are dated to help brighten the place."

"Great accommodation "

"Easy to park. Clean room. Looks small from outside but it’s actually spacious in the inside. The best part is the affordable price. Hotel R9 is the best!"

"The hotel is a short walk from the train/bus station. The hotel inside is okay. I think the elevator compartment needs to be painted a lighter color than black though because it is hard to discern the size and how many people with luggage can fit. The room was adequate for one night. It’s too compact for more than one night though for 2 persons. The bathroom is similar to all Japanese accommodations so far — compact with a high step tub. Not any space to put your stuff so be mindful of keeping the water inside the tub. If need a place for the night, would go for it. "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."