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Refugio Amazonas

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View from Room
In-room dining
Premium bedding, in-room safe, desk, free WiFi
Premium bedding, in-room safe, desk, free WiFi

Overview of Refugio Amazonas

Refugio Amazonas

3 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Spa
  • Restaurant
  • Bar
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Rio Tambopata, Tambopata, Madre de Dios

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About this area

Tambopata

Located in Tambopata, Refugio Amazonas is in a rural area and on the riverwalk. Local points of interest include Tambopata National Reserve.

About this property

Refugio Amazonas

Family-friendly inn with restaurant and bar/lounge
This inn features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a complimentary children's club, coffee/tea in a common area and massage/treatment rooms. All 32 rooms provide in-room free WiFi, balconies and premium bedding. Safes, showers and desks are among the other amenities that guests will find.
Refugio Amazonas offers 32 forms of accommodation which are accessible via exterior corridors and feature a safe and designer toiletries. Rooms open to balconies. Beds feature premium bedding. This Tambopata inn provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Sanitary Protocol for Categorized Hotels (Peru)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Airport shuttle at scheduled times

Food and drink

  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Boat tours
  • Ecotours
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Mountain biking
  • Playground
  • Spa services

Family friendly

  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Shower

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 10 AM - 1:30 PM

Check-out

Check-out before 7:30 AM
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (18%) may be charged upon checkout to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travellers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard
Noise-free guestrooms cannot be guaranteed

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Refugio Amazonas
Refugio Amazonas Inn
Refugio Amazonas Inn Tambopata
Refugio Amazonas Tambopata
Refugio Amazonas Hotel Puerto Maldonado
Refugio Amazonas Inn
Refugio Amazonas Tambopata
Refugio Amazonas Inn Tambopata

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 14 out of 22 reviews
5 - Excellent 64%
Rating 4 - Good. 5 out of 22 reviews
4 - Good 23%
Rating 3 - Okay. 0 out of 22 reviews
3 - Okay 0%
Rating 2 - Poor. 1 out of 22 reviews
2 - Poor 5%
Rating 1 - Terrible. 2 out of 22 reviews
1 - Terrible 9%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refugio Amazonas is well organized by Rainforest Expedition, all transportation, meals and activities arranged thoughtfully, all staff and guides are friendly and attentive. It's beautifully designed and integrated with its rainforest surrounding. You get the full rainforest experience, falling asleep to the the sound of rain at night, being woken up by birds' singing in the morning, being taken to explore the jungle or river, and being pampered with healthy meals in the between. The food is good, well presented in buffet style, not a big selection as it's deep in the Amazon, but very fresh and tasty, always ended with excellent desert; a different menu is served everyday, and the menu and recipes are on display for anyone who is interested in. We were very "lucky" to get the true RAINforest experience as it had been raining heavily during our entire 3 day stay, which is not unexpected. Somehow starting from the 2nd day the temperature dropped to as low as 15C(according to our guide it's caused by the cold current from Patagonia during the transition from raining season to dry season), which caught us completely off guard. Being wet and cold, we put on all our clothings, still felt freezing, the staff quickly came to rescue giving everyone hot water bags and extra blankets to keep warm. Our guide arranged our group to go see macaw clay lick in Chuncho on the 3rd day. We left at 5am in heavy rain, took 4 hour round trip boat ride with the gusty wind, waited for more than 1 h
Stayed 3 nights in Jun 2018

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great activities. Great guides. Room was not cleaned everyday (I believe they just forgot).
Stayed 3 nights in Jul 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once in a lifetime experience
Would go there again in a minute. The guides, staff, itinerary was amazing. Just remember you are in the middle of nowhere so internet can be spotty, electricity is on during certain hours but worth it
Stayed 3 nights in Jul 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable!
Amazing stay, Refugio Amazonas is a beautiful lodge - you're guaranteed to have a wonderful time! The rooms are spacious and well presented, comfortable and airy as they are open to the rainforest. The lodge is very well run from collection at the airport to the time you leave - the manager Carlos has it running like clockwork. The guides are absolutely fantastic too, and each group will have someone dedicated to them for the duration of their stay - my wife and I had Boris who was brilliant and he made our stay an unforgettable experience.

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced for what it is, no privacy!!
We stayed in much better remote jungle lodge in Iquitos for the same price. Food bland and not enough, cafeteria style with 2 options, ran out every night because staff + scientists eat it too -- 5 minutes after guests get theirs -- DONT BE LATE and get everything at once!! ran out nightly. Rooms have no privacy, 10 rooms under one roof with dividing walls that don't reach ceiling. You hear your neighbors whispering and every drop in the toilet -- not exactly the sounds of nature we were expecting. No ceiling fans in common areas, so food has flies and bees all over it during the mornings and day. Boardwalks slippery when wet, easy to split your head open when walking barefoot -- they don't allow boots in the common areas or boardwalks, I suppose too lazy to clean. Long walk (10-20 minutes) with A LOT of steps when you arrive by boat through the jungle, which is OK, except no one helped us with bags upon arrival or greeted us, we had to walk all the way to the lodge. Staff's kid taking up space in the common areas every single day and night, watching videos -- unprofessional. Bottled toiletries not eco-friendly. Toilets had bullet ants crawling all over at night. These guys have a very painful sting, made going to the bathroom at night an adventure. We didn't feel the place was catering to guests as much as it was catering to the staff and researchers. Would not recommend to friends and family, and would not spend more than $200 for the experience.