8/10 Good
Christopher
30 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily the most beautiful hotel that I have personally stayed in in Taiwan. The art deco aesthetic is well-conceived and executed throughout the property. I am deeply impressed by its beauty, and staying here is an experience.
Our room was also quite large, larger than some of the other two-bed rooms I saw during our stay. Beautifully appointed and very comfortable. We stayed in room 802, and would request this room again if we were to stay there.
The issue is, once you've experienced actual 5 star service, service that is very close but not quite there sticks out like a sore thumb. The service was very good, but overly stiff. I was drinking a glass of water in the lobby from the provided glasses and dispenser. I was stopped on the way to the elevator because you're not allowed to bring the glass of water from the lobby to the room... It was a strange, uncomfortable moment that could've been easily avoided. There were a couple of other small moments like this that were just... a little bewildering? Where other 5 star hotels would've found a solution to these issues (or had them prepared), it seems like the staff were trained to be rules-focused, rather than comfort-focused. It's absolutely a training problem.
The other issue is that, well, it's Taiwan. A 15 minute walk with luggage from the closest train station is an adventure, and the immediate neighborhood is a bit boring.
Overall, gorgeous, great hotel. A little awkward service and location.
Christopher
Stayed 2 nights in Oct 2025