Reception
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Reviews of Luna Hotel de Tábua

4 out of 5
Luna Hotel de Tábua
Av. Professor Dr. Caeiro da Matta, Tabua

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from . on 28 Nov 2023
Estimada Sr.ª Michelle,Em nome da equipa do Luna Hotel de Tábua, gostaria de agradecer a sua avaliação e comentários. Estes são um aspeto fundamental para que possamos melhorar continuamente a nossa missão. Ficamos muito satisfeitos de que tenha desfrutado da sua estadia em pleno.Teremos todo o gosto em dar-lhe as boas-vindas novamente.Até breve! Mário OliveiraDireção

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a quiet town
We found this hotel to be an excellent choice. It is situated in a charming small town with incredibly friendly staff and neighbors. While the area lacks significant attractions, the hotel offers top-notch amenities for a peaceful vacation. From the welcoming check-in experience to the attentive staff during meals and facility use, our stay was truly outstanding.
Stayed 5 nights in Oct 2023
Response from . on 25 Oct 2023
Dear Cheryl,We are truly happy for your comment, which we greatly appreciate. Our team works daily so that we can achieve excellence in our service, meeting the quality standards defined by Grupo Luna. It is great to know that this objective has been achieved and that our customers enjoy it this way.Thank you very much for your preference. Please count on us in the future and come back often.With our best regards,Mario OliveiraHotel Manager

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The cell towers on the roof are the problem
Unfortunately the hotel has massive cell towers right on its roof. This gave me massive headaches during my stay. The 1st night I wasn't sure why I had the headache, but then I saw the cell towers on the roof and I realised why. If you are sensitive to cell towers or if you care about them being so close, this is not the hotel for you. I care about my health, when I go on holiday or on a trip I don't want to be bombarded by cell towers on the roof of the building, or next door. The other issue is the breakfast. It's not ideal if you are a vegetarian or a vegan. There are not enough options unless you eat cakes. Usually hotels have beans / legumes to provide protein for vegans, but this hotel has just meat. It's not a major issue, but I wanted you to know just in case. The clientele seems to be primarily Portuguese so maybe it's because there no demand for a vegan option. But the cell towers on the roof are the main problem. As per the rest, customer service was lovely, the hotel was very clean, the bed was comfortable, the TV channels were fast-changing. So, it's a huge shame that they have those horrible cell towers, a huge shame.
Stayed 1 night in Jun 2023
Response from . on 16 June 2023
Dear Customer,Thank you for your comment. We regret not having lived up to your expectations. We are committed to continually improving our service and that is why we took a good note of your exposure. We will analyze this specific situation and work towards its resolution. Please consider our commitment and availability to welcome you back, providing proof of that same improvement.In that sense, I place myself at your entire disposal.Mario OliveiraHotel Manager

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities
New, clean, perfect, inexpensive. Great breakfast. Parking in front. Pleasant town. Not much to do in this village but beautiful countryside. This is a perfect stay!!!!
Stayed 2 nights in May 2023
Response from . on 6 June 2023
Dear Mr. Neil,We are really happy for your comment, which we really appreciate. Our team works daily so that we can achieve excellence in our service, meeting the quality standards defined by Grupo Luna. It is very good to know that this objective has been achieved and that our customers enjoy it this way.Thank you very much for your preference. Please count on us in the future and come back often.With our best regards,Mario OliveiraHotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

BIROT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juste une chambre pour PMR qui m’a été attribué je ne sais pas pourquoi
Stayed 1 night in Dec 2023

10/10 Excellent

JOSE

Stayed 1 night in Nov 2023

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradável, com bons quartos. Piscina exterior agradável. Piscina interior agradável também por ser aquecida, e ter jacuzzi e sauna no mesmo espaço. Pequeno almoço muito bom.
Stayed 2 nights in Oct 2023
Response from . on 25 Oct 2023
Estimada Sr.ª Marta,Em nome da equipa do Luna Hotel de Tábua, gostaria de agradecer a sua avaliação e comentários. Estes são um aspeto fundamental para que possamos melhorar continuamente a nossa missão. Ficamos muito satisfeitos de que tenha desfrutado da sua estadia em pleno.Teremos todo o gosto em dar-lhe as boas-vindas novamente.Até breve! Mário OliveiraDireção

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from . on 12 Sept 2023
Estimado Sr. José,Em nome da equipa do Luna Hotel de Tábua, gostaria de agradecer a sua avaliação e comentários. Estes são um aspeto fundamental para que possamos melhorar continuamente a nossa missão. Ficamos muito satisfeitos de que tenha desfrutado da sua estadia em pleno.Teremos todo o gosto em dar-lhe as boas-vindas novamente.Até breve! Mario OliveiraDireção

6/10 Okay

Stefano

Travelled with group
Liked: Property conditions & facilities, room comfort
Luogo da dimenticare
Buona struttura nel complesso. Bella piscina e spa. Buon ristorante x colazione e cena Il problema di questa struttura e' la scarsa attenzione della reception e amministrazione nella gestione delle prenotazioni e dei problemi. Non Si erano accorti che eravamo in half board e che come clienti Vip avevamo diritto a bottiglia di vino gratis. Non ci hanno fatto upgrade della camera. Non hanno risolto alcuni problemi della camera dei ns amici. Solo tante scuse e nulla x soddisfare il cliente. Ci ha detto il direttore che la prossima volta che torneremo in Portogallo ci tratterà meglio....vero muro di gomma....tipico esempio di direttore sbagliato in una struttura giusta. Infine ci ha dato una fattura SENZA INTESTAZIONE del cliente. Su Mia richiesta lo ha inserito a mano e timbrato. Gli ho chiesto biglietto da visita e mi ha detto di non averlo...... ridicolo...per essere un direttore. Non raccomando questo luogo, per la pessima gestione del suo manager.
Stayed 2 nights in Jul 2023
Response from . on 29 July 2023
Caro signor. Stefano,Grazie per il tuo commento. Siamo spiacenti di non essere stati all'altezza delle sue aspettative. Ci impegniamo a migliorare continuamente il nostro servizio ed è per questo che abbiamo preso nota della tua visibilità. Analizzeremo questa situazione specifica e lavoreremo per la sua risoluzione. Considera il nostro impegno e la nostra disponibilità ad accoglierti di nuovo, fornendo la prova di quello stesso miglioramento.In tal senso, mi metto a vostra completa disposizione.Mario OliveiraDirettore

10/10 Excellent

Joachim, Neu Ulm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seems to be just newely renovated, all very high quality. All rooms have AC, indoor pool and Sauna are (still?) free of charge (remember bath cap is needed as almost everywhrere in PT) Outdoor pool was closed "for some days" which can mean 2 days or 2 weeks in Portugal. Luna Group has some strange hidden fees, eg. Pool Towels they wanted to charge a rental fee of 1,5€/day plus a towel deposit of 10€ - Also for Sauna they required "appontment" - Seems that to create bureaucary is part of this chain's strategy. I don't like this approach - soon they will charge for AC, for hot water etc. Breakfast was pretty good above average. Recommended in this quiet village!
Stayed 2 nights in May 2023
Response from . on 6 June 2023
Dear Mr. Joachim,The Luna team Luna Hotel de Tábua appreciates your evaluation and comments. We are very pleased that you enjoyed your stay, particularly the some services of the hotel. We will analyze your suggestions so that we can improve our service as much as possible.We look forward to your next visit. See you soon! Mario OliveiraHotel Manager

8/10 Good

Carl-Aake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frukost
Lite synd att inte frukosten serveras innan 7.30. När man är på jobbresa är det viktigt att man kan vara på arbetet i tid.
Stayed 13 nights in Mar 2023
Response from Carl Aake on 13 Apr 2023
God eftermiddag Herrn Carl Aake.Tack för din kommentar var mycket viktig för oss. Tack så mycket för preferensen på Luna Hotel de Tábua, vi hoppas att välkomna dig igen till vår enhet.Luna Hotel-teamet.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável. Se a piscina interior estivesse aquecida seria excelente. Só tive a informação que não estava no elevador quando subia para o quarto.
Stayed 1 night in Feb 2023
Response from . on 20 Feb 2023
Estimado Hóspede,Agradecemos o seu comentário e a sua visita no Luna Hotel de Tábua. Pedimos desculpa, mas não tínhamos associado à reserva nenhum contato de telefone ou e-mail por essa razão não foi avisado (apenas no check-in). Esperamos recebê-lo num futuro próximo.AtentamenteA Equipa do Luna Hotel de Tábua

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No geral bastante satisfeita
Hotel lindo, impecável a nível de limpeza. Staff todo simpáticone prestável. Pequeno-almoço bastante completo. Quartos sossegados, confortáveis e limpos. O único ponto menos bom: a pressão do chuveiro não era a melhor mas podia ser apenas daquele quarto. A piscina interior no site dizia que estava aquecida e na verdade não estava.
Stayed 1 night in Jan 2023
Response from . on 20 Feb 2023
Estimado Hóspede,Agradecemos a sua preferência pelo Luna Hotel de Tábua.Lemos os seus comentários e os mesmos são importantes para melhoria continua dos nossos serviços.Almejamos que nos possamos encontrar nesta magnifica Unidade do Grupo Luna muito em breve.AtentamenteA Equipa do Luna Hotel de Tábua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from . on 20 Feb 2023
Estimado Hóspede,Muito Obrigada pela partilha do seu comentário.Esperamos recebê-lo num futuro próximo.AtentamenteA Equipa Luna Hotel de Tábua