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"We booked the Vulkan Wellness Panzio Hotel and arrived at 3.55pm. We were told there was a receptionist until 8 pm but no one was there. There was a notice on the door to ring. We phoned the number and were told no room was alocated to us but we had been given a room in the sister hotel. It took us some time and a number of phone calls and an email to the same person to gain the address of this second hotel due to language barriers. We arrived to thishotel and a young male receptionist told us...

"reception and staff not readily available when required"

"A középkori témát szerintem kicsit túlzásba vitték, nem jó ötlet vidámparkká alakítani egy ilyen patinás épületeggyüttest, még ha törekednek is az igényességre. A gipszkarton falak nem szigetelik túl jól a hangot, de a környezet és a vendégek többsége csendes, úgyhogy lehet pihenni. Sok extra szolgáltatást nyújtanak."

"Perfect few nights away from the kids. Good food, nice staff, outside pool was on the colder side."

"The welcome was exemplary, very friendly and helpful (even happily supplying a spare UK/EU adapter as mine was left in a Budapest cafe that day!) Everything else exactly as was needed for a very pleasant stay in a wonderful city."

"It was a great place to stay- room was a bit older but it was clean and comfortable. The pool, sauna and breakfast was great. "