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Reviews of Kimpton Margot Sydney, an IHG Hotel

5 out of 5
Kimpton Margot Sydney, an IHG Hotel
339 Pitt Street, Sydney, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 63 out of 95 reviews" "
Rating 8 - Good. 17 out of 95 reviews" "
Rating 6 - Okay. 10 out of 95 reviews" "
Rating 4 - Poor. 2 out of 95 reviews" "
Rating 2 - Terrible. 3 out of 95 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paul Hamilton

Business traveller, Travelled with group
Liked: Staff & service, amenities
Great hotel, shame about the crazy loud construction work going on outside. It went to 11-pm!
Stayed 2 nights in Mar 2024
Response from The Reservations Team  on 26 Apr 2024
Dear Paul,  Thank you for taking the time to review your recent stay with our hotel. While it seems that we did not lived up to your expectation, we hope that you still enjoyed your time with us. We are continuously improving our offering and service and have passed your feedback onto hotel management and hope to welcome you back soon.Kind regards, The Reservations Team

10/10 Excellent

Sean Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Reservations Team  on 8 Apr 2024
Dear Sean, Thank you for taking the time to review your most recent stay at our hotel. We are delighted to see that you enjoyed your time with us and are already looking forward to welcoming you back for another stay soon. Kind regards,

10/10 Excellent

Jonathan, Surrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic freshly remodeled hotel in the center of the CBD. The staff and amenities were great. The room was large, luxurious and quiet. The free happy hour each night from 5pm-6pm was a great way to meet guests and get travel tips. If it's your first trip to Sydney you might want to stay somewhere with a view as this hotel does not offer any views unlike the comparably priced hotels near the water.
Stayed 4 nights in Jan 2024
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Kathryn-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, location fabulous and staff all lovely. Nice warm pool
Stayed 3 nights in Feb 2024
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Zulfikar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good after room change due construction after 11pm to late breakfast was same everyday tea coffee warm until we spoke with managers
Stayed 5 nights in Jan 2024
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - truly embraced the meaning of hospitality.... well done!
Stayed 6 nights in Feb 2024
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Jose Amanuel Jr

Nice hotel. Clean, friendly staff, good location.
Stayed 2 nights in Feb 2024
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful art deco hotel. Super friendly staff.
Stayed 1 night in Jan 2024
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here in January 2024 while visiting from Canada and it was so perfect we added extra days to our stay. The hotel itself is an art-piece; from the immediately welcoming lobby and vibrant spaces to the room and rooftop it is a treat. We've loved the convenient location both for access to the trains and buses we've used to get around Sydney and for easy walking around the CBD and fun surrounding neighbourhoods. Everyone we've interacted with from the front desk, bell-hop, bars and restaurants and housekeeping have been friendly and helpful. I'm glad we chose this as our home away from home while visiting Sydney.
Stayed 4 nights in Jan 2024

8/10 Good

Chidchanok

Stayed 3 nights in Jul 2023

10/10 Excellent

Paul, North Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an excellent hotel and well worth the money for this fine five star hotel! From check in with sharnie through to breakfast and dinner options I would definitely recommend the kimpton! The inner room I had was so quiet and very comfortable with all the trimmings you would expect from a 5 star hotel. Thanks again to all the staff I will return again Cheers for 2024
Stayed 1 night in Jan 2024

10/10 Excellent

Lilias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - good location
Everything about our stay was lovely!
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel. It is fairly pricey but worth it. Only gripe, coffee pods and complimentary water not refreshed daily. Could have said something, but wasn't desperate at the time.
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, stunning room, great dining options and amazing breakfasts! Biggest plus point however goes to the incredible friendly courteous hard working staff…they are exceptional and made our stay so much more memorable.
Stayed 4 nights in Dec 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost any other hotel would have been better
Not sure if it was the hotels fault or Hotels.com but when I arrived they charged me at least TWICE as much as I had reserved for. It was New Years Eve so not much choice- had to stay. Complained to hotel and hotels.con about it and both promised to fix the problem- neither did. A free bottle of wine and a $200 credit does not make up for being ripped off thousands. They bill themselves as a luxury hotel but the rooms are dark and face right into people’s apartments. Pretty lobby but the restaurant is way way overpriced (think $12 for a single piece of dry toast and you get the idea). Indifferent (at best) staff and the servers are very unfamiliar with the food. Altogether a sad and disappointing first few nights in Sydney. Will never stay at a Kimpton again.
Stayed 4 nights in Dec 2023
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

TINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 27 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

2/10 Terrible

Timothy, ELSTERNWICK

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Closed pool for a corporate function when the spelling point is the pool deck at 33 deg
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Kimpton is lovely. The staff were so friendly and went out of their way to accommodate. I would return.
Stayed 7 nights in Dec 2023

6/10 Okay

Victoria

Liked: Cleanliness, room comfort
Falls short
We chose this hotel due to its location and the Kimpton brand as we have found sister hotels in other parts of the world to be very good. However, this stay fell short and probably more in keeping with 3-4 stars due to a number of issues. Staff - all very welcoming and friendly. Rooms - our room was comfortable and relatively spacious for a city location, however needed some TLC. The wardrobe doors didn’t close properly and were quite scratched. There is no view whatsoever. Dining - we stayed on a B&B basis and chose to eat out 2/5 mornings as breakfast choice was so limited. The menu is very small and there is no buffet option. If you don’t like eggs or want to eat eggs daily there are only 2 options, which was disappointing. There are no options for toast at your table etc and the fruit provided before ordering was small and limited. We did not eat dinner at the hotel. Facilities - we were disappointed that the roof top bar was closed one evening due to being relaunched. Paying guests were not included in this event, which was a shame. The hotel also took a significant deposit for the room, which we are still waiting to be refunded almost a week later. This felt excessive and our experience with other 5* hotels is usually that a simple hold is organised rather than removal of funds, which enables immediate reimbursement. Overall we felt this hotel fell short and as there are many fantastic hotels in Sydney we will choose another brand when we return.
Stayed 5 nights in Nov 2023
Response from Kenza on 7 Dec 2023
Hi Victoria,Thank you for taking the time to let us know about your recent stay. We appreciate your candour and detailed response. I am pleased to see that you enjoyed our friendly staff and spacious rooms. I hope you can accept my apologies for the issues that you encountered while staying. This was not the type of experience that we wanted to show you here at Kimpton Margot. I would like to discuss this personally with you to try and make amends. I also would be happy to look into the deposit issue as well for you. Please reach out to me here at the hotel.Warm Regards,Kenza Sebti Guest Experience Manager

4/10 Poor

Robin

Liked: Cleanliness, staff & service
Stayed 8 nights in Nov 2023
Response from Kenza on 4 Dec 2023
Dear Robin,Thank you for taking the time to score the hotel. We would like to understand better about your experience so that we are able to improve our service. Please feel free to reach out to me personally here at the hotel if you would like to discuss further.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent, great location with either a small walk to the water front or easily accessible on the tram. Staff were very friendly and I wouldn’t hesitate in recommending this place.
Stayed 5 nights in Nov 2023
Response from Kenza on 4 Dec 2023
Thank you Emma! It was our pleasure to have you as our guest. We really appreciate your recommendation of the hotel. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic architecture of the building, refurbished to a very high standard. Top quality hotel.
Stayed 3 nights in Oct 2023
Response from Kenza on 4 Dec 2023
Thank you, Robert! We really appreciate your feedback about our top-quality hotel and fantastic architecture. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Jessica

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
We love having pawcation at Kimpton Margot Sydney and our dog had a blast! The location is close to shops. The only downside is there is no onsite parking.
Stayed 2 nights in Sep 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location close to town hall station, ahopping, food options, hyde park, public transport. The staff are amazing, really accommodating and treats to like you are VIP.
Stayed 3 nights in Sep 2023

6/10 Okay

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The property was OK but I felt it was very high priced, and I was surprised that the food wasn’t better and more choices.
Stayed 3 nights in Aug 2023
Response from Kenza on 4 Sept 2023
Hi Kathleen,Thank you for taking the time to let us know about your recent stay here at Margot. We appreciate your review and candor. It would be great to hear further feedback on the food and perhaps where we could have improved in this area. Please reach out to me personally so that I can discuss this with you. I look forward to hearing from you. Warm Regards,Kenza Sebti Guest Experience Manager

4/10 Poor

Ryan

Business traveller
Disliked: Room comfort
Under construction
Very disappointing. Stayed Aug 11th and booked a premium room. Kimptons rooftop deck and building next door are under construction. Woken up at 609am on a SATURDAY to construction sounds. Guaranteed checkin was 3pm. Room wasn't ready until 2:48 and cleaning looked rush to be placed on 2nd floor near construction. AVOID. Was only here for one night if longer I would have asked to change hotels. Room and bathroom were big and nice
Stayed 1 night in Aug 2023
Response from Kenza on 4 Sept 2023
Hi Ryan,Thank you for taking the time to let us know about your experience at Kimpton Margot. I hope you can accept my apologies for the disappointing stay. This was absolutely not the level of service that we were hoping to provide. While we are currently working on exciting new changes to our rooftop bar area - we absolutely do not have any onsite work taking place on the weekends or that early in the morning. Was the construction noise you were hearing perhaps coming from outside the building on the street level? I am glad to see that you did enjoy our large rooms with spacious bathrooms as well. I would like to have the opportunity to follow up with you personally about your stay. Please contact me here at the hotel at your convenience. If your travel plans bring you back to the city, I hope that you will return and give us the chance to show you the type of stay that you deserve.Warm Regards, Kenza Sebti Guest Experience Manager

10/10 Excellent

CHENG

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! High recommended for dog owners, our dog really enjoyed his king size bed as well!
Stayed 1 night in Jul 2023
Response from Kenza on 25 Aug 2023
Dear Cheng,It was our pleasure to host you and your dog for this visit. We are so pleased to see how much you both really enjoyed your time with us at Margot. We hope to welcome you back again soon!Best,Kenza Sebti Guest Experience Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely venue
Stayed 1 night in Jul 2023
Response from Kenza on 25 Aug 2023
Thank you Julie for your perfect review and score. We hope to welcome you back again soon!Best,Kenza Sebti Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Kenza on 25 Aug 2023
Thank you for your review. We hope to welcome you back again soon!Best,Kenza Sebti Guest Experience Manager

10/10 Excellent

Soo Hyun

Stayed 1 night in Jul 2023
Response from Kenza on 24 July 2023
Thank you for the wonderful review. We appreciate your 10/10 score and hope to see you again soon!Warm Regards,Kenza SebtiGuest Experience Manager

10/10 Excellent

Mark

Travelled with partner
Friendly staff. 5pm complimentary drinks a lovely addition.
Stayed 3 nights in Jul 2023
Response from Kenza on 24 July 2023
Thank you Mark for the wonderful review. We appreciate the perfect score and wonderful comments about our friendly staff and complimentary daily social hour. We hope to see you again soon!Warm Regards,Kenza SebtiGuest Experience Manager

10/10 Excellent

Doug

Stayed 1 night in Jul 2023
Response from Kenza on 24 July 2023
Thank you Doug for the wonderful review. We appreciate your 10/10 score and hope to see you again soon!Warm Regards,Kenza SebtiGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kenza on 13 July 2023
Thank you for your 10/10 review! Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, nice and clean - rooms well appointed and spacious. Great food and wonderful location.
Stayed 1 night in May 2023
Response from Kenza on 13 July 2023
Thank you Stuart! It was a pleasure to have you with us. We are so happy to see that you enjoyed our spacious and clean rooms, great food, and central location. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Work

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Kenza on 16 May 2023
Thank you for your review! We really appreciate the wonderful score and are glad to see that you had such a great time with us here at Kimpton Margot.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for a stay in Sydney!
All staff friendly and professional. Very willing to attend to needs in a prompt manner.,
Stayed 4 nights in Apr 2023
Response from Kenza on 1 May 2023
Hi Sarah,Thank you so much for your wonderful review. We really appreciate the feedback about our friendly staff and are pleased to see that you enjoyed your stay with us here at Kimpton Margot so much. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

6/10 Okay

MIU HAN

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location is good, very convenient. Very good quality breakfast. Very disappointed with the standard of housekeeping and facilities of the room, especially the wardrobe. The hanging space is very small, we could only put 1 suit and 4-5 shirts in it. Although there are lots of storage space inside the room, unfortunately, they are not good for putting clothes. There is no drawer at all, only cabinets with shelves which seems not clean, hence, we keep most of our clothes in our luggage cases finally, that made me very frustrated. Moreover, there is no full-length mirror inside the room, that another miserable thing of the room design.
Stayed 7 nights in Apr 2023
Response from Kenza on 27 Apr 2023
Dear Miu Han,Thank you for choosing Kimpton Margot for your recent stay and for letting us know about your experience. We really appreciate the feedback provided so that we can investigate these issues and improve our level of service. I hope you can accept my apologies for the issue with your closet space and cleanliness. Did you advise our team of these problems while you were here? We certainly would have been happy to change your room and provide a more thorough clean at the time. Again, thank you for taking the time to detail your experience. If you would like to provide any further details, please do not hesitate to reach out to me personally here at the hotel. We hope to be able to welcome you back again soon. Warm Regards, Kenza SebtiGuest Experience Manager

10/10 Excellent

peter

Stayed 1 night in Apr 2023
Response from Kenza on 27 Apr 2023
Hi Peter! Thank you so much for the lovely perfect review! We are so glad to see you had such a fabulous time with us. Please come visit again soon.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Jeffry

Stayed 1 night in Mar 2023
Response from Kenza on 4 Apr 2023
Hi Jeffry,Thank you so much for your 10/10 perfect review! We are so pleased to see that you enjoyed your stay with us here at Kimpton Margot Sydney so much. We hope to be able to welcome you back again soon.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Kenza on 28 Mar 2023
Thank you Mohammad for this 5/5 review! We are pleased to see that you enjoyed your stay with us so much. We hope to welcome you back again soon!Warm Regards,Kenza Sebti Guest Experience Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Kenza on 28 Mar 2023
Hi Andrew, Thank you for your review. We would love to hear any feedback about your visit so that we can have the opportunity to improve. Please feel free to contact me directly should you wish to provide more details.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Kenza on 28 Mar 2023
Thank you Paul for your 5/5 review! We appreciate the support and are so pleased to see how much you enjoyed your visit with us. We hope to welcome you back again soon!Warm Regards,Kenza Sebti Guest Experience Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Very good, but some details just not ok
We love this hotel, but some details just aren't up to scratch. The basic premises, especially the lobby and lift areas are stunningly pretty, but the roof area is basically a bit of a bombsite and has been for years. Don't visit with plans of having a swim and visiting the rooftop bar - it doesn't exist! And would it be too hard to warm the pool? It certainly doesn't get much sun. The staff are completely lovely, but attention to detail isn't always quite there. There was some kind of spilled coffee or chocolate drink over the furniture in our room, and the lighting systems in the rooms need a phd or something to even get a reading lamp to work. All in all a lovely place, but tends to disappoint in the details.
Stayed 2 nights in Mar 2023
Response from Kenza on 4 Apr 2023
Dear Neil,Thank you for taking the time to let us know about your experience with us during your recent visit. I appreciate the feedback about our lovely staff, and our rooftop pool and bar. We do have great plans for this space so be sure to stay tuned next year for a fantastic renovation! Our lighting system can be a bit tricky, but we are looking at ways to simplify this. We hope to welcome you back again soon.Warm Regards,Kenza Sebti Guest Experience Manager

2/10 Terrible

Elijah, Holladay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retro Hotel
Beautifully restored as a Hotel,i knew it as the Waterboard HQ. Room very spacious and comfortable.Only had Breakfast,good menu,foid rekicious and staff very attentive Overall a Top Hotel Bar
Stayed 6 nights in Feb 2023
Response from Kenza on 4 Apr 2023
Dear John,Thank you so much for this wonderful review of our beautiful and yes, historic hotel! We are so pleased you were able to join us for breakfast and had delicious food and drinks as well. Please come back to see us again soon.Warm Regards,Kenza Sebti Guest Experience Manager

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Kenza on 4 Apr 2023
Dear Alexander, Thank you for your review of Kimpton Margot Sydney. We are pleased to see that you enjoyed your stay with us and hope to be able to welcome you back again soon.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

David

Stayed 4 nights in Feb 2023
Response from Kenza on 28 Mar 2023
Thank you David for this 5/5 review! We are pleased to see that you enjoyed your stay with us so much. We hope to welcome you back again soon!Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every respect
Stayed 1 night in Feb 2023
Response from Kenza on 28 Mar 2023
Thank you Belinda for this 5/5 review! We are pleased to see that you enjoyed your stay with us so much. We hope to welcome you back again soon!Warm Regards,Kenza Sebti Guest Experience Manager

10/10 Excellent

Neil

Stayed 4 nights in Feb 2023
Response from Kenza on 28 Mar 2023
Thank you Neil for this 10/10 review! We are pleased to see that you enjoyed your stay with us so much. We hope to welcome you back again soon!Warm Regards,Kenza Sebti Guest Experience Manager